Zendesk Suite
ZendeskExternal reviews
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Great Support Team thats super helpfull quick and easy.
What do you like best about the product?
The support team is super helpful and directly available from within app which is handy when you are working on stuff at the same time
What do you dislike about the product?
Nothing to complain about. I like the software buildup and how to work with it. Nothing i could think of that i highly dislike
What problems is the product solving and how is that benefiting you?
We are using ZenDesk for all of our company-wide customer communication for which ZenDesk is a great tool that quickly integrates into everything
Recommendations to others considering the product:
Its a great SaaS Solution get all your Customer Service Needs done in one place.
My experiece with a trial Zendesk Support and Sell account
What do you like best about the product?
The robust features of Zendesk support - I especially liked the custom FAQ sections that I could create.
It is also very helpful that I am able to merge all my customer interactions onto one platform, and to be able to tag different conversations with different help topics.
We have had trouble finding a platform that could manage our Business Whatsapp, business email, website based chat program as well as social media platforms - Zendesk thankfully does that all in a relatively simple and straightforward interface.
The other thing we found very helpful in this exercise was that the support team for Zendesk is very good and responsive - definitely represents the product and brand well.
It is also very helpful that I am able to merge all my customer interactions onto one platform, and to be able to tag different conversations with different help topics.
We have had trouble finding a platform that could manage our Business Whatsapp, business email, website based chat program as well as social media platforms - Zendesk thankfully does that all in a relatively simple and straightforward interface.
The other thing we found very helpful in this exercise was that the support team for Zendesk is very good and responsive - definitely represents the product and brand well.
What do you dislike about the product?
I encountered a few UI/UX bugs and website bugs - mostly to do with renewing my trial account.
When my Zendesk sell account expired, it kept auto-directing me to a subscription renewal page, even though my Zendesk Support trial was still active.
My colleagues and I find the price of extra agent accounts quite expensive, for a startup business we are struggling to justify having more than one agent per account at the moment. The price is even more daunting considering we might want to upgrade to the higher plan as well, which would mean extra cost from the plan but also the number of agents we can have on.
When my Zendesk sell account expired, it kept auto-directing me to a subscription renewal page, even though my Zendesk Support trial was still active.
My colleagues and I find the price of extra agent accounts quite expensive, for a startup business we are struggling to justify having more than one agent per account at the moment. The price is even more daunting considering we might want to upgrade to the higher plan as well, which would mean extra cost from the plan but also the number of agents we can have on.
What problems is the product solving and how is that benefiting you?
I was merging all my business's customer interface into one platform. We were facing the problem of having to manage too many different platforms.
The ability to create an interactive FAQ is great.
The ability to create tickets and tag them to specific topics is very helpful too.
The ability to create an interactive FAQ is great.
The ability to create tickets and tag them to specific topics is very helpful too.
Great CRM
What do you like best about the product?
Well organized and comfortable.
The graphics are superb.
The graphics are superb.
What do you dislike about the product?
High price and many actions and changes are too restricted.
What problems is the product solving and how is that benefiting you?
Customer service, delayed shipping, cancellations, etc...
Always here to help
What do you like best about the product?
Detailed guides will help in most cases, but even if they don't, the support team's answers are quick and useful.
What do you dislike about the product?
Sometimes it hard to find the answer as there too many guides.
What problems is the product solving and how is that benefiting you?
I mainly need the help of the Zendesk Support team to create the reports regarding the performance of my company's support team.
Many feature but simple to use Help Desk solution
What do you like best about the product?
Zendesk is very customizable to exactly what you need as a solution for your customer support department. The dashboard is very easy to navigate. It is reasonably priced. The AI-based chatbot for responding to questions for customer support is fast, smart and efficient. The internal and external support articles are easy to build and findable.
What do you dislike about the product?
It takes resources and time to be able to get Zendesk set up. Training is expensive and additional features can be pricey.
What problems is the product solving and how is that benefiting you?
Zendesk allows us to scale our customer support department effectively, at a reasonable cost for our basic setup. Zendesk has a very good chat feature and a unified communication system. Zendesk provides a central hub for all our customer support roles and responsibilities.
VERY NICE AND HELPFULL CUSTOMER EXPERIENCE
What do you like best about the product?
THE WAY OF SPLITING TICKETS BY DEPARTEMENT
What do you dislike about the product?
ISSUE WITH CHAT BOT INTEGRATION IT WILL BE HELPFULL TO HAVE IT MORE EASY
What problems is the product solving and how is that benefiting you?
CLIENT QUALITY ISSUE AND REFUND TICKET
Zendesk Enterprise is a must for every startup and is immensely configurable
What do you like best about the product?
Zendesk over the years has kept adding functionalities so that now with its Sell and Sunshine packages rivals others. Excellent chat support 24x7 is a big plus. Helpful knowledgeable support makes all the difference in crunch time go live. The flexible configurations of triggers and complex automation along with the ease of implementation comes in handy to service a large customer base while minimizing routine work for any support team. Just very happy with Zendesk.
What do you dislike about the product?
Nothing. Just love these guys over all these years of a relationship.
What problems is the product solving and how is that benefiting you?
Automation with personalization as appropriate for a myriad of use cases needs omnichannel support which intelligently makes the lives of our support staff that much fun and easier.
It is good, but there are things I wish existed on the product
What do you like best about the product?
I like how it connects to multiple areas
What do you dislike about the product?
It doesn't allow for very much customization, which would be beneficial, like allowing agents to select certain chats to answer rather than having to answer in a queue.
What problems is the product solving and how is that benefiting you?
Quick responses for clients and being able to track reporting and responses has been really nice
Recommendations to others considering the product:
Decide what you want to offer, there are other competitors that offer a lot that will work well depending on what is wanted
Dedicated Zendesk User
What do you like best about the product?
I have worked in call centers for 20+ years. Zendesk desk is easy to learn how to use and easy to adapt to my changing business needs. The reports are easy to create and customise. If you are sure how to do something, the resources that you have available are easy to use and find the answer to your situation.
What do you dislike about the product?
I wish that more agent statuses were available for use and the data could be reported in real-time.
What problems is the product solving and how is that benefiting you?
Zendesk has allowed us to store agent/customer interactions in one place. It enables us to keep all the data in one place.
Zendesk
What do you like best about the product?
Zendesk does almost everything we need it to for our company.
What do you dislike about the product?
It can sometimes be difficult to find solutions to problems. However, the help articles are many and live chat can be super helpful depending on the agent you get. No individual voicemail boxes and other various features are lacking.
What problems is the product solving and how is that benefiting you?
It's a great way to keep track of customer complaints/requests
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