Zendesk Suite
ZendeskExternal reviews
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great product. automation is the future with ultimate.ai
What do you like best about the product?
The ease of automation and the best part isnease of getting started without any hassle.
I like the way it smoothly integrates with CRMs. Automation is truly at it's best.
I like the way it smoothly integrates with CRMs. Automation is truly at it's best.
What do you dislike about the product?
Nothing that I point my fingers at. It's actually as good as you would expect it to be. A comparison chart of Ultimate vs competitors will be a good to have. It saves time for users.
What problems is the product solving and how is that benefiting you?
Most importantly I was looking for a tool that well integrates to CRM and this does a good job.
Recommendations to others considering the product:
If you are looking for automation and save time, go for it.
It’s nice to work with the Ultimate team. They are friendly knowledgeable and guide well.
What do you like best about the product?
they know their job well and help us learn new things.
What do you dislike about the product?
nothing comes to mind that I wouldn’t like
What problems is the product solving and how is that benefiting you?
we are developing the chatbot to better serve our customers. The people of Ultimate help us solve the problems that have come to the chatbot. I am able to utilize my customer service expertise through a chatbot for our customers.
Recommendations to others considering the product:
The people of Ultimate help us solve the problems that have come to the chatbot. they are also very friendly.
It is very nice and easy to work with ultimate.ai , co-workers are friendly and professional.
What do you like best about the product?
Dashboard is easy to use.Every day customer service topics and how to inform and solve customers questions or problems via our chatbots. Co-workers from ultimate.ai have also customer service backgroud and thats why they understand the importance of customerexperience.
What do you dislike about the product?
I would like to have a user manual or instructions in Dashboard.
What problems is the product solving and how is that benefiting you?
Every day customer service topics and how to inform and solve customers questions or problems via our chatbots. Co-workers from ultimate.ai have also customer service backgroud and thats why they understand the importance of customerexperience.
Recommendations to others considering the product:
xx
State of the art tech for CS in Crm
What do you like best about the product?
Crm integration Iand its services provided by ultimate.ai. crm integration and maybe my other team members are using omnichannel as well for chatbots and live agent handoff I guess but not sure of omnichannel
What do you dislike about the product?
I have not using to mark any type of cons from it. Even I am not using from long time, I mean I am a new user to ultimate.ai so cannot state that there is any problem while implementation or for integration perspective.
What problems is the product solving and how is that benefiting you?
As mentioned above crm integration and maybe my other team members are using omnichannel as well for chatbots and live agent handoff I guess but not sure of omnichannel
It is great to know how customer experience is improved with the use of technology.
What do you like best about the product?
It has improved customer engagement and customer happiness
What do you dislike about the product?
I don't see much except UI can be improved
What problems is the product solving and how is that benefiting you?
Increasing leads
Recommendations to others considering the product:
Go ahead without any second thought
My review about experiences using zendesk support suite at my company betabrand
What do you like best about the product?
What I like best about it is that it is pretty intuitive overall and has a solid user interface and it does allow me to multitask while trying to assist customers for the most part. The aesthetic of the user interface is also fairly pleasing to the eye as well. I also really appreciate that there are built in features to be able to track our team's performance in a number of different ways and categories.
What do you dislike about the product?
What I dislike about it is there are certain small features that should have more user controllability. Sometimes there are definitely bugs where certain plug in features won't work as they should which make our job more difficult and zendesk's support hasn't been the most helpful in solving those issues. Which can be frustrating because if they aren't able to help use out, we really don't have any way of trouble shooting those issues and just have to deal with it in the mean time. Also it would be nice if there was a built in feature for rating/reviewing customer interactions and be able to have some sort of rewards system for the user.
What problems is the product solving and how is that benefiting you?
I am solving an endless amount of problems that all have to do with customer service as we use it to solve tickets and phone calls from customers we receive. The benefits are that it allows us to do a number of different tasks from the same program.
Recommendations to others considering the product:
I would definitely give it a shot at least and there's a decent change it will work for what your needs are!
All in One customer service solution
What do you like best about the product?
Zendesk integrates with our E-Commerce storefront and our back-end system allowing for full visibility to our customer service agents. Visibility for management to review agent's emails and chats with customers helps to either improve the company processes and procedures or an individual's work.
What do you dislike about the product?
They should allow more reporting features in the Professional plan.
What problems is the product solving and how is that benefiting you?
Customer emails are being routed to the agents that are best trained to respond, customers have commented that the follow-up emails are useful as they may have missed an initial reply from our agent and we have it triggered to send an email if the customer has not replied to us in x amount of time.
We also centralize our communications with customers using one system so it much easier to view for management and ownership
We also centralize our communications with customers using one system so it much easier to view for management and ownership
Recommendations to others considering the product:
The system is easy for agents to learn centralizes all forms of communications between your customers and agents. If set up correctly, management can have the ability to oversee all of their agent's communications and have ratings provided by customers to is a well built-in feature.
Zendesk Review
What do you like best about the product?
Quick responses to my questions that need answers
What do you dislike about the product?
Nothing that I can think of. Zendesk Support has been great
What problems is the product solving and how is that benefiting you?
It helped me with organizing my Smart Lists and Contacts to keep better track of who all Ive been in contact with
Years of changes turned Zendesk from one of the best solutions into an expensive nightmare.
What do you like best about the product?
Honestly, considering the changes made during the last five years there is not much left to like.
Many basic features that used to be available on entry-level plans are now hiding behind overpriced plans and the help center isn't really clear in all cases making it a guessing game if something that doesn't work is because of a bug or because it's simply not available to all users.
Many basic features that used to be available on entry-level plans are now hiding behind overpriced plans and the help center isn't really clear in all cases making it a guessing game if something that doesn't work is because of a bug or because it's simply not available to all users.
What do you dislike about the product?
Zendesk changed over the years from a great company with great pricing to a business that offers more and more but hides basic features behind overpriced plans that most businesses on their way up won't afford.
What problems is the product solving and how is that benefiting you?
The only benefit left of Zendesk is their easy user interface to manage email requests and even that suffered from the introduction of their new "workspace" view.
Recommendations to others considering the product:
If you can find something else that covers your needs avoid Zendesk.
Only if they see that their decisions over the last couple of years cause them to lose customers will they be likely to make the necessary adjustments to make Zendesk the #1 choice for all kinds of support solutions in the future.
Only if they see that their decisions over the last couple of years cause them to lose customers will they be likely to make the necessary adjustments to make Zendesk the #1 choice for all kinds of support solutions in the future.
Excellent customer care experience
What do you like best about the product?
The instant reply was one of the pluses about their customer service, and the solution they provided me was correct and precise, so there was no discrepancy. User interface and the experience was convenient, and the person who is contacting us are well knowledgable about all kinds of error which a customer might be facing while using zendesk
The whole package has a multiple usage and very easy for our agents to grasp the feature and the triggers are much useful for a difficult scenarios to be solved using these which i have not experienced in anyother software in the market till date
The whole package has a multiple usage and very easy for our agents to grasp the feature and the triggers are much useful for a difficult scenarios to be solved using these which i have not experienced in anyother software in the market till date
What do you dislike about the product?
There is nothing in specific to be disliking about. More friendliness will be nice towards the customer rather than talking like a bot responsive person hence this will create a positive outlook towards the humane like conversations towards the users.
Agents should be able to solve the questions asap sometimes there might be lack of time taken to solve an issue which will be simple but consumed lot of precious time of the customer
Agents should be able to solve the questions asap sometimes there might be lack of time taken to solve an issue which will be simple but consumed lot of precious time of the customer
What problems is the product solving and how is that benefiting you?
Operational issues, no need to rely on a third party or need to call anyone else. This is a one of the most helpful chat system so that the users no need to wander or call the agency for helping out on a small or a minor issues which is excellent setup of the company vision towards making a robust software rather than a difficult and time consuming feedback mechanism
Recommendations to others considering the product:
Try this, and you will never be disappointed with the robustness of this masterpiece software
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