Zendesk Suite
ZendeskExternal reviews
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i9Education
What do you like best about the product?
Thier prompt response, All their team give prompt response in solving the issues
What do you dislike about the product?
Switching between support people which create a lot of confusion
What problems is the product solving and how is that benefiting you?
We are configuring our newly signedup zendesk platform
Zendesk: the most reliable helpdesk I've ever used
What do you like best about the product?
How Zendesk works well, in a way it is reliable and its features work as intended, and how powerful this tool can be if its features are well used.
What do you dislike about the product?
Configuring Zendesk in a way to be able to use its advanced feature can be quite hard.
What problems is the product solving and how is that benefiting you?
The need to solve customer support tickets, and also be able to extract a summary of the tickets for specific customers and their status, for the generation of reports.
Recommendations to others considering the product:
It is a very useful and reliable helpdesk. Make sure to give it a try when considering buying a helpdesk license.
My first month with Zendesk
What do you like best about the product?
It has been a smooth onboarding experience. When needed support live chat was quick and helpful to guide me in the right direction.
What do you dislike about the product?
There is SO much to learn, nothing yet at this moment
What problems is the product solving and how is that benefiting you?
We are providing a smooth reliable support experience to our clients and customers. So far it has saved us time and not bogged down our inboxes. We will be able to reply in an appropriate time through a reliable source
Allows quick efficient communication with our donors
What do you like best about the product?
The ability to quickly respond to donors requests and solve their donation issues.
What do you dislike about the product?
The triggers and automations could be more user friendly.
What problems is the product solving and how is that benefiting you?
Engagement with donors and a more responsive donor support team.
Great product, fantastic customer service!
What do you like best about the product?
Customer service really supports and helps you in your journey to understand and use Zendesk in the best way you can. Their Help Center section is amazing, every single answer from a small to a big issue is right there
What do you dislike about the product?
I like everything. I don't see a donwside
What problems is the product solving and how is that benefiting you?
With so many tools that Zendesk offers, it is really easy to create a swift, pleasant customer service experience for the customer. I learn of all the amazing processes Zendesk offers that can be implemented to make the work easier on the Agents. Happy Agents mean Happy Customers!
Very helpful
What do you like best about the product?
The speed and the follow-up email you receive after chatting with them
What do you dislike about the product?
Their help centre is rathe scattered and not-so-easy for somebody who is completely new to the platform
What problems is the product solving and how is that benefiting you?
We are responding to our customer enquires with Zendesk and we have our help centre with them too
Recommendations to others considering the product:
Purchase the most expensive plans if you want to make real use of the platform
Great Support
What do you like best about the product?
Their support is easy to access. Just click on chat, and you have a member that can connect to your setup. I love that their help docs section is so large. Ask it a question, and you will see a ton of answers from other users as well.
What do you dislike about the product?
Reporting- The reports are hard to get out very common metrics. I wish they had canned reports for typical KPIs around the support use case.
What problems is the product solving and how is that benefiting you?
We are able to support a very large customer base.
It took some time but all over good experience
What do you like best about the product?
Solution / offered to give further to dev team top
What do you dislike about the product?
Unclear and dumb start. Really illogical questions asked
What problems is the product solving and how is that benefiting you?
Refreshing with zen desk sell app does not work. Dev team is informed
Recommendations to others considering the product:
Get someone who used it already so you know all the tricks
Quick Chat Support, Decent Ticket Resolution
What do you like best about the product?
Short queues and quick replies on Live Chat. I never have to wait long to speak to a representative, and they do work diligently to solve my request without having to escalate it to a ticket. Their knowledge base is extensive and highly detailed as well; I am usually able to solve most problems myself without even having to chat with someone!
What do you dislike about the product?
Whenever a chat agent does have to escalate an issue to their team, their response time plummets. At times they get back to you quickly, but other times it can take days or weeks; often, I need a resolution far sooner than that. I typically avoid putting in a ticket at all costs for that reason.
What problems is the product solving and how is that benefiting you?
Zendesk offers many tools that help streamline the support process and integrates well with other software that we use. I find that over other support products, Zendesk in particular makes it incredibly easy to take a company from the start-up stage through massive growth.
A helpful and fast Support
What do you like best about the product?
Quick reply on the email and understanding the issue.
What do you dislike about the product?
To be honest, there was nothing to dislike, but i think the different time zones will affect the quick reply
What problems is the product solving and how is that benefiting you?
I had integrated one of Zendesk's marketplace applications with our product.
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