Zendesk Suite
ZendeskReviews from AWS customer
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Why Zendesk rocks.
What do you like best about the product?
Zendesk CHAT support is just awesome and it makes it so much easier to navigate through new functions and features.
What do you dislike about the product?
The basic plans are really basic. The functionality becomes questionable
What problems is the product solving and how is that benefiting you?
Post-COVID customer support is a paradigm shift. Zendesk is ahead of that curve.
Recommendations to others considering the product:
Try. Compare. Stay.
Zendesk Support Suite
What do you like best about the product?
It puts all concerns from our customer touchpoints in one view for our agents to see.
What do you dislike about the product?
None. Since we availed of the Explore Suite, which addressed our concerns about data and insights.
What problems is the product solving and how is that benefiting you?
Customer complaints and communications
Recommendations to others considering the product:
Better to coordinate directly with the country managers for Zendesk so you can get better after sales support.
Full Featured Customer Support Suite With a World Class Support Team
What do you like best about the product?
The Zendesk Suite provides our team with an excellent & easy platform to integrate into our website so that we can serve our customers efficiently as well and conveniently. With the added self serving features like AnswerBot, we steadily deflect tickets but keep customers happy with the speed of resolution with their inquiries as well. For account owners or administrators, it's very accessible to contact Zendesk's customer support if I have any trouble with setting up any features and the Zendesk account managers are always ready to help very swiftly.
What do you dislike about the product?
Some features can be improved such as social media integrations with Facebook and a request to add integrations with Instagram as well.
What problems is the product solving and how is that benefiting you?
With Zendesk, we are able to provide our customers with fast and reliable customer service and keep them in the loop every step of the way and most importantly build brand trust.
Fast and correct
What do you like best about the product?
It guiding agents in good and efficient way
What do you dislike about the product?
It's taking a lot of battery life of my laptop
What problems is the product solving and how is that benefiting you?
Giving better support by guiding SLA rules, automations and triggers, multi languages
Recommendations to others considering the product:
Take the time for following the right trainings
GREAT SERVICE, QUICK AND EASY
What do you like best about the product?
SERVICE WAS QUICK ON THE CHAT. AND WAS ABLE TO HELP
What do you dislike about the product?
WISH THERE WAS A SOLUTION TO CUSTOMIZE THE APP MORE.
What problems is the product solving and how is that benefiting you?
WE ARE STREAMLINING THE COMMUNICATION WITH OUR CUSTOMERS. THEY LOVE IT AND IT HAS ALREADY PAID FOR ITSELF
Switching to Support Suite was such a timely decision
What do you like best about the product?
Before Zendesk, we struggled trying to keep up with our ticket maintenance and other periodic tasks essential to any CX department. Not anymore. Support Suite has helped us leverage a lot of power in such a small team, so we can focus on providing the best value to our customers without compromising scale. Very good fit for startups, in my opinion.
What do you dislike about the product?
The Suite tries to simulate an email environment, that's great most of the time, but it also carries along its downfalls. Visualizing long conversations can be as intricate as reading them on G Suite, but that's something you might be accustomed to.
What problems is the product solving and how is that benefiting you?
Scaling our CX department with the right tools has been essential in our success. As a startup, we need to make sure that we're using every resource at our disposal to minimize overhead, and Zendesk helps us achieve that with automation, extensibility, and a robust customer support for any particular need we might have.
Recommendations to others considering the product:
My only recommendation is to take advantage of their extensive marketplace. Automating processes and using Zendesk to better your DevOps/ChatOps is what makes this product a great fit for us!
Have been using Zendesk for 10 years -- Always get fast support
What do you like best about the product?
It is the most comprehensive ticket system there is. I currently use 5 different ticket systems for different clients (not my choice:) I would much rather they all be in Zendesk
What do you dislike about the product?
When trying to use the "self help" articles, most of the time I run into outdated information as well as 2 different articles covering the same thing, but they will have conflicting information. I also much preferred the old Knowledgebase over the new "Guide"
What problems is the product solving and how is that benefiting you?
It helps us efficiently provide top-notch white glove customer service to our customers
Recommendations to others considering the product:
It is the jack of all trades, but it also does most very well
Zendesk Suit by Marcelo
What do you like best about the product?
Zendesk Support is a great service tool that can be integrated with other Suit tools, it becomes an omnichannel solution.
Its Agent Workspace interface is very intuitive and integrated with CHAT, Whatsapp, Telephony, Help Center (Knowledge Capture), our Call Center executives have everything you need without leaving Suit.
Its Agent Workspace interface is very intuitive and integrated with CHAT, Whatsapp, Telephony, Help Center (Knowledge Capture), our Call Center executives have everything you need without leaving Suit.
What do you dislike about the product?
It does not have a native CHAT Bot solution to fully integrate the tools.
What problems is the product solving and how is that benefiting you?
With Anget Workspace and Sunco we are building a service solution via CHAT, Whatsapp and Bot with the objective of improving our self-service and reducing the waiting time for our customers to reach the desired information.
Documentation of products is not good. Lot of confusion between Zendesk Messaging & Livechat option
What do you like best about the product?
Zendesk Live Help is good as they are accessible but even they don't know about zendesk messaging in detail
What do you dislike about the product?
Very hard to use product & no help from Zendesk team in implementation. Have already faced multiple issues on Zendesk website. A big turn off!
What problems is the product solving and how is that benefiting you?
Accessible. Helpful only when you know what you want to do but zendesk call it something else. To find jargons being used basically
Zendesk is easy to use and their support is great
What do you like best about the product?
I like Zendesk's live help, very knowledgeable agents
What do you dislike about the product?
Sometimes, it is complicated to make changes, too thecnical
What problems is the product solving and how is that benefiting you?
Explore is great for data insights. It is also easy to use for our reps
Recommendations to others considering the product:
It can be a bit complicated to implement but their support is great
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