Zendesk Suite
ZendeskExternal reviews
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Zendesk Use and its benifits for organization
What do you like best about the product?
Zendesk now provides AI-assisted tools for agents that suggest replies, summarize tickets, and recommend solutions during live conversations.
What do you dislike about the product?
capabilities are limited unless upgraded to higher plans
What problems is the product solving and how is that benefiting you?
our support operations are more streamlined, our SLAs are easier to maintain, and customer satisfaction has significantly improved
Zendesk Has Simplified Our IT Support Workflow
What do you like best about the product?
Easy to use and keeps work organized
Smart ticketing with quick automation
All support channels in one dashboard
Simple interface with powerful tools
Makes customer support fast and easy
Clean design and helpful ticket flow
Centralized support with great tools
Smart ticketing with quick automation
All support channels in one dashboard
Simple interface with powerful tools
Makes customer support fast and easy
Clean design and helpful ticket flow
Centralized support with great tools
What do you dislike about the product?
Sometimes it feels overpriced for smaller teams, and a few useful features are only available in higher plans. The reporting tools could be more flexible, and initial setup or customizations can take time without proper guidance or experience.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps us manage customer issues more efficiently by bringing all conversations—email, chat, and social media—into one place. It reduces response time, keeps things organized, and helps our team track and solve problems without missing anything.
Good experience with Zendesk Support Suite
What do you like best about the product?
I like how Zendesk is leaning heavily into AI-powered automation, especially with AI agents that can resolve common support queries instantly while still handing off complex issues smoothly to human agents.
What do you dislike about the product?
One area Zendesk could improve is simplifying its setup and reporting tools, which many teams find complex and time-consuming to configure
What problems is the product solving and how is that benefiting you?
It’s helped us drastically reduce ticket closure times and improve customer satisfaction by centralizing every support conversation. With robust automation, multichannel support, and actionable analytics,
Customer service
What do you like best about the product?
Zendesk support suite is a powerful and versatile platform that can significantly improve customer service operations.
What do you dislike about the product?
Zendesk can be expensive, especially for business with large support team or those needing higher-tier plans with advanced reporting feature.
What problems is the product solving and how is that benefiting you?
Omnichannel support, automation, integration, user friendly interface.
Easy to use and train employees
What do you like best about the product?
Very friendly and easy to integrate with other softwares. The company provides really good support in case of issues. Has various features based on the usability. Really easy to implement and migrate from other ticketing platforms. Will become easier based on the frequency of use.
What do you dislike about the product?
Might be a lot to take in at the beginning but very easy to use based on the frequency of use.
What problems is the product solving and how is that benefiting you?
My company works for hospitality and Zendesk helps us to raise tickets easily and meet SLAs without fail.
Experiene working with Zendesk
What do you like best about the product?
Easy to navigate and easy to respond without any delay
What do you dislike about the product?
Layout could have been more better and it is a bit clumsy
What problems is the product solving and how is that benefiting you?
It enable a proper and easy way of communicating with customers
Very easy and robust experience
What do you like best about the product?
The ease of raising and assigning tickets. There are a lots of features that can be used. Very easy to integrate with other softwares.
What do you dislike about the product?
It can be a little tricky at first, but with time, it's easy to grasp. It's easy for frequent users as they use it on a daily basis.
What problems is the product solving and how is that benefiting you?
Its helping me in my job, to raise tickets, to assist customers resolve the issue and meet the SLA without any hassle.
Great tool
What do you like best about the product?
Zendesk Support Suite is great because it brings all customer conversations (email, chat, voice, social) into one place. It's easy to use, supports automation, offers strong reporting, and has a help center for self-service. It also integrates well with other tools and scales easily as teams grow.
What do you dislike about the product?
Not anything to dislike about Zendesk Support suite
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite solves the problem of scattered customer messages by unifying all channels in one place. It gives agents full context, speeds up responses with automation, and reduces workload through self-service options. This leads to faster support, happier customers, and a more efficient team.
Zendesk is an excellent Customer Support Platform with Powerful Features
What do you like best about the product?
In addition to being simple and intuitive, I really like how Zendesk continues to improve automation and workflow management. The embedded email functionality makes it easy to complete the entire ticket support cycle quickly, and the interface keeps everything organized in one place.
What do you dislike about the product?
It has stayed the same, integration with other software at time has a steep learning curve.
What problems is the product solving and how is that benefiting you?
Last usage was in my last company I worked for, where I primarily used zendesk for support tickets.
Robust Integration Ecosystem Connects Customer Service with Essential Business Tools
What do you like best about the product?
Recently, I’ve really appreciated Zendesk’s continual push to improve agent workspaces and automation. The latest unified Agent Workspace makes it much easier to manage multiple channels. Their new AI-powered features for ticket summarization and suggested responses also save agents a ton of time, especially on high-volume days.
What do you dislike about the product?
Zendesk could improve by making certain customizations especially around workflow automation and advanced reporting more accessible to non-technical users. Some settings and integrations still require a bit of technical know-how or developer resources.
What problems is the product solving and how is that benefiting you?
Create internal/operational efficiencies
Enhance decision making
Drive innovation
Improve customer relations/service
Enhance decision making
Drive innovation
Improve customer relations/service
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