Zendesk Suite
ZendeskExternal reviews
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Zendesquire
What do you like best about the product?
The easily configurable but powerful business rules
What do you dislike about the product?
A few minor features that have needed an update for a little too long (like "received at" info in explore data model)
What problems is the product solving and how is that benefiting you?
Streamlining support options and making self service easy
Support give me is Highly Recommend
What do you like best about the product?
Friendly, easy to talk with and knowledgeable
What do you dislike about the product?
Nothing for now. Excellent service is the one that I always receiving
What problems is the product solving and how is that benefiting you?
Get my report
It's very hard to set up. The live chat CS is very unhelpful.
What do you like best about the product?
I like how custom you can make everything.
What do you dislike about the product?
The UI/UX for the agent is pretty bad. The Zendesk CS team via their live chat is very unhelpful.
What problems is the product solving and how is that benefiting you?
Having one program to respond to sales and support inquiries. Being able to hook in all of our support systems in one place.
Zendesk is a great tool
What do you like best about the product?
I like the ticket dashboard easy to see and respond to tickets
What do you dislike about the product?
It's difficult to set up an external user "helpdesk" portal for viewing tickets.
What problems is the product solving and how is that benefiting you?
They helped me to resolve an email blocking issue. They respond within a day.
Recommendations to others considering the product:
Works great for an IT Helpdesk!
Everything you need. Most of what you want.
What do you like best about the product?
I like the combination of a simple interface with enough backend automation and configuration to create efficient processes
What do you dislike about the product?
I can't tell you how many times I wanted what felt like a basic feature to find that someone asked for it in the forums 4 years ago and then dozens said they also want it but it still doesn't exist. Also, lately the site gets very slow at the end of the work day.
What problems is the product solving and how is that benefiting you?
It's our main ticket system and our KB. We migrated about a year ago and it has been mostly smooth ever since.
Recommendations to others considering the product:
If you don't have an incredibly complex process and have no desire to hire a team to program one, then Zendesk is a good choice. All the config is easy to do. Users find it easy to use. There may be some wishlist items that it won't have but as a general rule, it's missing the nice-to-have things not the need-to-have things. As someone who has used Salesforce in the past I find that I prefer the simplicity of having almost everything I want out of the box instead of having the possibility to have everything I want but never enough developer time to make it a reality.
Amazing service for your business website and very helpful support center
What do you like best about the product?
Amazing service for your business website and very helpful support center by zendesk. Currently using their trial version but surely going buy the pro version for my requirements. Zendesk is providing all kinds of services in this suite. So I choose a different kind of pro version for my requirement. I'm still hoping for the videos for how to use your all services because videos of services like how to implement any option or how to embed them properly are best for us and your customers as well.
What do you dislike about the product?
I didn't face a problem so far in Zendesk suite or with their customer support so I will surely recommend this to my friends and other business partners for their websites.
What problems is the product solving and how is that benefiting you?
Direct interaction with customers and very beneficial for my sales. Every business face this problem that they need a proper and fast way to contact their customers. Zendesk is solving this issue in a very excellent way. So When they come to our website and need some help they can immediately contact us with the help of zendesk. We can take so many benefits from the zendesk service.
Recommendations to others considering the product:
If you are looking for the solution to interact with your customers and sell fast zendesk the best option for you.
Fantastic, Quick & Helpful Support.
What do you like best about the product?
The efficiency of Zendesk support and the ability to provide a clear and concise answer. I was first in the queue despite messaging them at the start of my workday. I was given the option of opening up the ticket again should I need any further help so that gave me peace of mind.
What do you dislike about the product?
Nothing at all! They answered my question and provided me with all that I needed.
What problems is the product solving and how is that benefiting you?
We deal with a variety of customers using our toolset. The benefits are too many to list! It truly is a fantastic software.
Customisation, flexibility and robustness
What do you like best about the product?
Ability to customise Zendesk to our needs
What do you dislike about the product?
Too many add on to purchase considering you have paid so much already
What problems is the product solving and how is that benefiting you?
Providing better customer support for our live events and we can now offer chat and phone support.
Recommendations to others considering the product:
Make sure you evaluate what you are going to use it for. To really make the most use you might want some dev help to customise it.
Zendesk review
What do you like best about the product?
Simple to use, great support, speeds up the workflow
What do you dislike about the product?
We haven't found anything that I dislike yet, fortunately.
What problems is the product solving and how is that benefiting you?
We are using Zendesk to solve customer queries, and it provides better tracking of support requests.
Getting better but still has a way to go
What do you like best about the product?
Frequent product improvements show the Team are looking to improve the software. Very customisable ticket fields.
What do you dislike about the product?
Reporting (Explore) is not intuitive. Simple formatting issues such as hyperlinking not possible in Chat. Support tickets do not automatically appear in the 'Views' without manually refreshing the page.
What problems is the product solving and how is that benefiting you?
Technical support.
Recommendations to others considering the product:
Takes some time to set up. Not as user-friendly as other software such as Intercom.
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