Zendesk Suite
ZendeskExternal reviews
6,667 reviews
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Great product & a great team behind it
What do you like best about the product?
Their interface is intuitive and easy to use, and the staff is very friendly, helpful and professional. Big plus for useful continuous improvement too.
What do you dislike about the product?
We haven't encountered any real downsides of the product, only minor issues, like some lag on the website.
What problems is the product solving and how is that benefiting you?
Ultimate.ai's chatbot helps managing the workload for customer service by deflecting chats and decreases waiting time for customers. The possibility of integrations is another great opportunity to deflect chats.
u.ai Review
What do you like best about the product?
Apart from the functioning of the bot, in general, I like that the Backoffice is very user friendly and it is easy to navigate through all the settings
What do you dislike about the product?
Mostly the long loading times on the page sometimes
What problems is the product solving and how is that benefiting you?
We are getting rid of queries that do not necessarily need agent interaction and are able to automate more and more with integrations without completely losing the personal touch.
User friendly and very efficient, enjoyable to work with
What do you like best about the product?
I enjoy building dialogues and using the different features, being able to train the bot in various topics
What do you dislike about the product?
I have only been using the product for a short time and have found nothing I dislike at this point
What problems is the product solving and how is that benefiting you?
Deflecting contact that comes through to our agents.
Happy to Help
What do you like best about the product?
The help articles combined with excellent customer service were beneficial.
What do you dislike about the product?
I didn't appreciate the amount of time it took to resolve the issue, which ended up not being Zendesk's fault anyway.
What problems is the product solving and how is that benefiting you?
I was working with email integration with Sell. I realized that not only did I submit a service request, but I was then sent articles related to the issue and was followed up on by a representative.
Zendesk Support Was Very Helpful and Cooperate
What do you like best about the product?
My account was not fully activated and was having a lot of errors, I reached out to support and discussed everything in detail. The support agent patiently addressed my concerns and fixed the issues in my account, very satisfied with the service and product. BEST PLATFORM!
What do you dislike about the product?
They are best in what they do, there is nothing to dislike.
What problems is the product solving and how is that benefiting you?
I am trying to automate the support process for my product using Zendesk Support Suit, I have got access to the complete infrastructure of managing my customer at a great level.
Recommendations to others considering the product:
I would recommend new startups and businesses to consider Zendesk for their support management and automation, I have compared most of the products but none of them is as Zendesk is.
Straightforward Response in no time
What do you like best about the product?
Zendesk Support replied pretty quickly to my inquiry with a tailored reply.
The reply was straightforward, not a sum of polite support expressions. They explained to me what was going on and how they would support me. I appreciated the sincerity.
The reply was straightforward, not a sum of polite support expressions. They explained to me what was going on and how they would support me. I appreciated the sincerity.
What do you dislike about the product?
I wished they would provide an ETA, even vague on the fix. Or the option to get notified when the fix is released.
What problems is the product solving and how is that benefiting you?
We are using it for our daily interactions with our customers on various channels.
Very different FRTs based on request category
What do you like best about the product?
The rich Knowledge base where you can fidn everything
What do you dislike about the product?
The fact that my tickets may be ignored for a couple of days and I may get a response in a Sales form in a couple of minutes.
What problems is the product solving and how is that benefiting you?
Mostly how to questions about ZD or trubleshooting
great
What do you like best about the product?
Easy to use. User Friendly. GUI is intuitive
What do you dislike about the product?
A limited number of Personal Views that can be displayed
What problems is the product solving and how is that benefiting you?
Almost anything that is related.
Great platform ! Simple & Intuitive
What do you like best about the product?
Brings everything into one centralized view, a plethora of Apps & Integrations avaialble. Easy to customize for usability and collect data.
What do you dislike about the product?
Admin training can be basic and expensive at times. Other than that, totally love it!
What problems is the product solving and how is that benefiting you?
Omnichannel approach! reporting and data collection are made easy. We are getting insights into consumer behavior we didn't have before.
Excellent Service
What do you like best about the product?
My support agent kept on helping me to identify my issue
What do you dislike about the product?
The issue might have been resolved before if the agent used exactly my command/syntax and escalated it to their internal developers
What problems is the product solving and how is that benefiting you?
API issues specifically using the CURL command
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