Zendesk Suite
ZendeskReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
6,463 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Easy to use
What do you like best about the product?
Pretty simple and easy to organise. Clear categories
What do you dislike about the product?
Sometimes it drops calls or ‘glitches’. I’m sure every program does that though
What problems is the product solving and how is that benefiting you?
It really helps with organisation of calls, emails and social media
A very good solution to bring a good help experience!
What do you like best about the product?
I think it’s chat online widget and help support website pre-created.
What do you dislike about the product?
Honestly, I find that all is helpful and good for help out customers.
What problems is the product solving and how is that benefiting you?
I was able to manage my customer support in an organized way. And I was able to create a customer support site easily! Adding help items is so simple and ergonomic
Recommendations to others considering the product:
Make sure that Zendesk fits all your needs, don’t hesitate to look at all the features offered.
Zendesk is a great way to stay on top of support issues and support customers.
What do you like best about the product?
Zendesk allows users to easily prioritize and organize support tickets.
What do you dislike about the product?
The Zendesk chat feature could be improved.
What problems is the product solving and how is that benefiting you?
We have been able to track and improve our support response time. We also have been able to build out processes for responding to support tickets because of Zendesk Support Suite.
Recommendations to others considering the product:
I highly recommend Zendesk Support Suite, especially for small companies or companies with small support teams. It allows everyone to stay on top of support tickets and to track metrics. It is easy to assign and escalate support tickets.
Outstanding Product
What do you like best about the product?
Zendesk support suite offers an all in one, from chat, phone, email all in one place. The fact that you can turn on and off the phone portion and the chat portion is extremely helpful when you have agents on lunch or break.
What do you dislike about the product?
We have not found anything to dislike at this time.
What problems is the product solving and how is that benefiting you?
We use Zendesk to communicate with our non-profit organizations as a help desk all support tickets are routed to our Zendesk where our agents handle the email tickets coming in. Each ticket is automatically numbered and when solved it saves in the system for later retrieval
Recommendations to others considering the product:
I would highly recommend if you want an all in one platform for email, chat, phone, you can also create macros for responses saving typing time. It is very easy to learn and new employees can pick it up quickly. Our technical support department uses this daily.
Simple and very strong communication.
What do you like best about the product?
The opening of calls by the customer leads to a quick perception of the problem to be addressed.
What do you dislike about the product?
The TAG system could be better relativized to an efficient database.
What problems is the product solving and how is that benefiting you?
When providing support analysis in a company, I realized that the technicians did not know how to operate the system as a whole.
It was then to show some tutorials that exist on the site itself that helped to develop a more efficient routine.
It was then to show some tutorials that exist on the site itself that helped to develop a more efficient routine.
Recommendations to others considering the product:
Do more explain videos and tutorials.
Zendesk - Friendly internally and externally
What do you like best about the product?
Big fan of Zendesk's abilities to make Support seem like a friendly layout for customers -- it reads as a conversation.
What do you dislike about the product?
Can be a bit difficult to understand when you're commenting internally vs externally.
What problems is the product solving and how is that benefiting you?
External Support Communication
Great for customer support and internal communication
What do you like best about the product?
I like the ability users have to follow certain tickets and communicate with team members internally.
What do you dislike about the product?
Sometimes it's easy to lose your place if you click around too much because Zendesk will open up new tabs with each click.
What problems is the product solving and how is that benefiting you?
Ease of communicating with team members to resolve complex customer problems
Recommendations to others considering the product:
Take the time to go through initial training when you get started. It's really helpful and will minimize frustrations in the future.
Great product for customer service
What do you like best about the product?
The product is very intuitive and provides helpful pointers to optimize your customer success channel.
What do you dislike about the product?
The platform can be a bit clunky when using for the first time. But it's pretty easy to understand after a few reps.
What problems is the product solving and how is that benefiting you?
We are using ZenDesk to drive strong customer service for our current customers as well as prospective customers. Our journey often requires answering questions about shirts designs and fulfillment and ZD has helped us immensely.
I've used Zendesk for over 10 years and it continues to evlolve to keep up with the times.
What do you like best about the product?
The knowledge base walks you through building out your account to your needs.
What do you dislike about the product?
Sometimes the reporting is lacking and Explore is still growing, but have had some frustration learning Explore.
What problems is the product solving and how is that benefiting you?
Right now we just use it as our solve customer service platform.
Recommendations to others considering the product:
Their support team is super helpful as well as the articles created by the community.
ZenDesk has great features.
What do you like best about the product?
We were able to compile things in such a way that we could prioritize from oldest to newest or most urgent to least urgent.
What do you dislike about the product?
There was nothing to really dislike. It was fairly intuitive.
What problems is the product solving and how is that benefiting you?
We are able to keep track of our own producitvity through Zendesk. We also have the ability to enter a new issue through our emailing system to streamline workflows.
showing 4,371 - 4,380