Zendesk Suite
ZendeskReviews from AWS customer
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6,463 reviews
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Exceptionally easy to learn and use
What do you like best about the product?
The UI design is excellent. Easy to learn and use. It took less than ten minutes to browse the entire suite and commit the mapped layout to memory. I congratulate the designers on this. Simplicity without skimping on function.
What do you dislike about the product?
What I dislike isn't a ZenDesk issue, but the universal browser design of multiple tabs needed to view various pages. If there were tabs on ZD within one tab on my browser, this would be sweet..
What problems is the product solving and how is that benefiting you?
Having a database of information, easy to browse through and search, well, the searchability with keywords is phenomenal and much more intuitive than I would have expected. The site is also quick on search response time. It's quite reliable. It's only up to our team to create a knowledge base that is best for our team, and ZD facilitates that with ease.
Bad sales experience
What do you like best about the product?
Product is good but lacks good sales and support
What do you dislike about the product?
The sales person Karan Malik was rude and event though had send the wrong invoice by mistake. Neither did he have the basic knowledge of the product and not did he have the demeanour to do sales.
Lots of hidden pricing conditions and clauses which aren’t there on the pricing page. Like minimum plan to purchase guide or the minimum amount for hipaa.
Lots of hidden pricing conditions and clauses which aren’t there on the pricing page. Like minimum plan to purchase guide or the minimum amount for hipaa.
What problems is the product solving and how is that benefiting you?
Knowledge base portal
Perfect marriage of Zendesk and AI
What do you like best about the product?
We were super impressed with ultimate.ai from the first meeting to today’s fantastic results. As Zendesk is a core part of our support organization, we were looking for a provider that integrates seamlessly with Zendesk and can do more than automate FAQs. Today we automate complex end to end conversations and processes, categorize tickets and help our agents navigate through their daily chats. With ultimate.ai we also measure CSAT closely and they are constantly helping us not just automate but also improve the customer experience.
What do you dislike about the product?
Nothing so far! Everything seems pretty good.
What problems is the product solving and how is that benefiting you?
Chat automation, suggesting answers for agents, Zendesk Support ticket categorization and routing. We’ve been able to resolve over 40% of our cases automatically (and I mean resolve, not deflect!).
Recommendations to others considering the product:
Absolutely recommend using ultimate.ai. Especially if you are a Zendesk user and need to handle multiple markets and languages, ultimate.ai is your partner in crime!
Helpful suite!
What do you like best about the product?
Easy spot to keep everything in one place, corresponding to customers, easy to use and create macros.
What do you dislike about the product?
Sometimes it does not communicate well with other apps.
What problems is the product solving and how is that benefiting you?
Customer service contacts, it's great for that!
Zendesk incredible support to improve company automation.
What do you like best about the product?
Our experience with this platform has been good, our team simplifies a lot of work in terms of support, we maintain a constant and growing performance, in addition the functions that Zendesk provides allow us to have a stable and solid communication within the company . It is easy to use and very practical. The support of this software is good, it helps the user to obtain the performance they want, online they have videos that help with the configuration of this platform.
What do you dislike about the product?
Some minor errors that must be corrected, in our case bad experiences or problems we have not had. If we suggest that you add a function or option to remove the emails we send, it happens to us that sometimes we want to remove some mail and it is not possible after it is sent. It would be a good solution to this.
What problems is the product solving and how is that benefiting you?
Our company maintains good call management, we have better project management that allows us to work with higher performance and thus obtain work fluency. We provide greater and solutions to our clients and we update our WEB Site. As for the management, it monitors the SLA that helps to intervene if necessary so that we can meet our objectives.
Recommendations to others considering the product:
Companies can use this platform as an aid for better management and thus provide customers with the best service and with the quality they deserve, it integrates very well with email, telephone line, social networks and real-time chat, it is very complete and very good option, easy to handle. Fully recommended Zendesk.
Versatile and powerful CRM for support.
What do you like best about the product?
Zendesk has enabled me live chat with multiple clients at the same time or one on one .I can also transfer files to my clients PC without any issues.
What do you dislike about the product?
I don't have any dislikes currently concerning the software.
What problems is the product solving and how is that benefiting you?
Zendesk enables me receive notifications in real time and respond without having to stare at my PC screen.
Recommendations to others considering the product:
The perfect solution.
Better support support in the company when referring to customer service.
What do you like best about the product?
I greatly sympathize with Zendesk Support since it is a software that is mainly dedicated to customer service in an automated way, mentioning that it adapts to any environment, once implemented, I like it as it solves problems in an effective way to clients of any company, underlining that it contains additional functionalities that make my work much easier, such as internal notes and similar conversations on a topic, as they are very useful or the organization of particular problems for a better quick solution in order of request.
What do you dislike about the product?
Sometimes it can be confusing for the same users of the system to interact with others, recommending certain solutions which has nothing to do with their presented problems, all this due to the large number of operators of this software on different business platforms, for on the other side of the context, we can reveal that Zendesk integration costs can be high budget, being inappropriate for small category companies since they could not cover these monthly expenses.
What problems is the product solving and how is that benefiting you?
Our departments that are centralized in the assistance services to satisfy the concerns of the clients in our platform, use Zendesk because it offers great perspectives to cover with any problem presented by each of the users of our organization, offering to send us surveys satisfaction rating to these individuals once the service has been performed, including that it is very easy to implement and use, and we agree to address any negligence we have in the area of care.
Recommendations to others considering the product:
Zendesk has constantly improved to modify its customer service more and more, offering them great help to solve their main needs, adapting to the scope of any company, from its basic ticket sales support to live chat or better described , as in real time, in the same way the conversations and even guides that provide a better understanding, really has everything under control in an incredible way, making it a highly recommended system.
Get better customer support in an automated way with Zendesk support suite.
What do you like best about the product?
Initiatively, we can describe Zendesk as quite useful software in terms of the internal notes that it offers to any company that uses this support system on its platform, and the parallel conversations, taking into account that it organizes problems with this particularity, addressing the problems presented in a fast and effective way, causing a satisfaction to each one of the users who require a request for help, depending on the theme of the various different companies, I love this customer support service because of its great complexity.
What do you dislike about the product?
What will happen with a response can be confusing, since often Zendesk users send a response to more people than expected, congesting a severe problem, since they receive information that is meaningless and different from the situations that are They present to the clients of a company on their general platform, mentioning that communications through email can be very overwhelming with the amount of information on the page.
What problems is the product solving and how is that benefiting you?
Zendesk is used by specific departments in my company, since the use of this software has optimized clear and direct types in my organization with respect to support requests, solving the inconveniences that are presented to our users in the digital platform of an automatic and effective way, providing compliance to each one of these, allowing us to maintain a quality service with customers, since it integrates all the communication channels used by the company.
Recommendations to others considering the product:
This software allows us to reduce the time physically spent on our clients in a virtual way, since it offers it digitally and automatically in order to dedicate ourselves more to sales, knowing that Zendesk is there to solve the problems of each of the users in some way. platform, the multi-channel annex allows us to take into account our entire website, social networks, and communication by email in one place, thus providing better support for buyers, being a highly recommended tool in this aspect of support for.
Perfect tool for compliant customer service to satisfy your potential users.
What do you like best about the product?
Its programming is quite peculiar, but it appeals thanks to its multiple help systems, it contains handling of particular problems in each user of the company that exercises this customer service software on its platform, support requests generated by the operators, I they like its dilemma since it offers to solve the fundamental procedures, adapted to each organization, in an automated way, which facilitates the work in a high percentage in companies classified as small.
What do you dislike about the product?
What will happen to a reply can be confusing, as users send replies to more people than anticipated, congesting a problem, underscoring that emails can become overwhelming due to the amount of information requested by different people, settle for, in other ways, there is no way to send long content information to non-Zendesk users.
What problems is the product solving and how is that benefiting you?
It is used in our organization because it meets our needs, providing effective support that adapts to the company's theme and the concerns of our customers, offering them the solution and alternative for their problems presented on our digital platform through the cloud, facilitating work in various aspects because it is automated and its means of communication is through email, being quite effective software in relation to its essential operation.
Recommendations to others considering the product:
it is suitable for solutions in the management of many requests for customer support, if your company needs software that caters to each of its users offering the solution of each presented problem, including internal communications that are extremely useful for solving problems, within the company, as Zendesk is the best solution for your business needs, ideal and recommended for small category organizations.
Zendesk use
What do you like best about the product?
The easy navigation and the stats there to see daily so you can work through the day on improving your time
What do you dislike about the product?
I actually have no dislikes with Zendesk at all
What problems is the product solving and how is that benefiting you?
transferring to another department is very easy to do. I haven't experienced any problems with Zendesk
Recommendations to others considering the product:
It's the easiest service to use for calls and chats I love it.
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