Zendesk Suite
ZendeskExternal reviews
6,667 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Emman was great!
What do you like best about the product?
Very easy to use, friendly and professional agents
What do you dislike about the product?
Nothing - using Zendesk suite is sweet to use!
What problems is the product solving and how is that benefiting you?
Extension problem that Emman promptly solved.
Zendesk support
What do you like best about the product?
I like getting timely, relevant responses to my support questions.
What do you dislike about the product?
The least helpful thing is looking up an issue posted on the community and there hasn't been a response provided, whether to my question or anyone else's.
What problems is the product solving and how is that benefiting you?
Zendesk help me provide support to my customers. Having a Knowledge Base that you can tie articles directly to your response to the client is great.
Use it for work
What do you like best about the product?
Ticket assigning system, very easy to organize tickets
What do you dislike about the product?
Having to log in every 30 days, makes it harder to work with
What problems is the product solving and how is that benefiting you?
ZenDesk helps us organize customer requests, improvement suggestions, and issues. Easy to share information between different parts of our company
A good move forwards
What do you like best about the product?
Easy access to tickets and other support information wherever I an
What do you dislike about the product?
Lacking some features once you start to want to do more.
What problems is the product solving and how is that benefiting you?
We made the move to omnichannel support practices thanks to Zendesk
We have way more visibility of our support operation.
We have way more visibility of our support operation.
Very helpful support
What do you like best about the product?
The agent was very helpful through all aspects of the very long chat. I had a lot of questions, since I am switching over to ZenDesk from another provider, and I wanted to make sure that everything was done the right way. The agent answered all of my questions and made me feel confident that the setup could be easily done by me.
What do you dislike about the product?
In the beginning of the chat, the agent's internet was unstable, and I was waiting 5+ minutes for a response to my questions. One other thing I didn't like has nothing to do with the agent, but the fact that ZenDesk doesn't support one of the features that I want. It's not a deal-breaker, but it was disappointing.
What problems is the product solving and how is that benefiting you?
Setting up a new account, with porting numbers over, setting up groups, and establishing the link we'd need to put on our website to enable livechat. The livechat is one of the biggest bonuses, that and the ability to keep notes (tickets) on customers so that when they call in, the agent can see the past interactions. Also, the automatic recording of calls that sits right on the ticket to listen to. That's huge. In our old system, it's a process to listen to recorded calls.
Recommendations to others considering the product:
The setup may seem overwhelming or daunting at first, but it really is almost plug and play. You don't need any additonal downloads or apps, just go to the website, log in, and you're ready to take calls. That's a big advantage over some of ZenDesk's competitors out there. Also, you really can't beat the price. For my organization, we're saving a bunch by switching.
Zendesk - simple and complex
What do you like best about the product?
The flexibility. You get to automate your response system to your liking. Additionally, there are lots of plugins available from third-party sites.
What do you dislike about the product?
It is a bit complex even to get started. In my first couple of weeks, the messages weren't being sent to customers at all. When I found this out, I had to call and fix it, then resend all previous messages.
What problems is the product solving and how is that benefiting you?
An error in HTML coding. I was trying to insert a link to an automation and was using the wrong type of quote marks " . Not sure how that happened.
Recommendations to others considering the product:
I'd recommend it, but I'd advise anyone to get well-trained on the management of it!
Frustrated Start-Up
What do you like best about the product?
Visibility to all of the tickets and ability to go between tickets quickly
What do you dislike about the product?
There are a lot of capabilities but someone internally needs to do all the configuration with just articles to guide. Some of the more advanced configurations lack easy implementation.
What problems is the product solving and how is that benefiting you?
Tracking issue types is thorough and flexibility of tags allow for creative tracking.
Zendesk Has Revolutionised Our Business
What do you like best about the product?
Zendesk has meant that instead of expanding our technical team we have been able to take more technical queries with the same number of staff, this means lower overheads and less staff training whilst increasing customer satisfaction.
What do you dislike about the product?
Zendesk has a tendency to recognise certain UK numbers as international numbers, this means they cannot be dialled. We have added international calling but the system still recognises them as international and charges us more even though they are definately UK numbers.
What problems is the product solving and how is that benefiting you?
Lower overheads, fewer members of staff, less training required, and happier customers. We are hoping to add the sales add on soon to increase company turnover.
Recommendations to others considering the product:
I would definitely recommend giving Zendesk a try, its important to not make a snap decision or go into it lightly as it will take time to get the most out of zendesk. We have only started scratching the surface of what it is capable of, but it is already been more than worth it.
ZenDesk provides me fantastic service in order to allow me to provide my customers fantastic service
What do you like best about the product?
I love the fact Zendesk makes my job super quick
What do you dislike about the product?
All of the guides i have to read through to get an answer (i normally just do live chat)
What problems is the product solving and how is that benefiting you?
Customer Volume. The benefits are endless! We can track issues. We love the reporting system!
Zendesk Review
What do you like best about the product?
It's easy to use and get adapted to. The easily accessible resources and agents to help out when you feel stuck
What do you dislike about the product?
This is dependent on your company's processes
What problems is the product solving and how is that benefiting you?
Support customers on our business products
showing 4,411 - 4,420