Zendesk Suite
ZendeskReviews from AWS customer
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Highly recommended
What do you like best about the product?
-Very helpful, friendly and advising and innovation team.
-The capabilities and solutions that characterize by ultimate.ae
-Periodic follow-up
-The capabilities and solutions that characterize by ultimate.ae
-Periodic follow-up
What do you dislike about the product?
The Chatbot need to train at the beginning.
What problems is the product solving and how is that benefiting you?
Using chatbot as a high technical .
Chatbot solution for easy content management
What do you like best about the product?
The ultimate.ai team to support the business through your chatbot journey is very professional. They share their experience openly, which helps you to develop your own chatbot journey. They have been offering help to benchmark other business's experiences, which is good when you are starting your journey.
The content is easy to manage, and you can very easily check on-line through dashboard the reports how your bot is performing.
The content is easy to manage, and you can very easily check on-line through dashboard the reports how your bot is performing.
What do you dislike about the product?
In the beginning we had to build multiple bots to manage work queues, but this is now solved.
What problems is the product solving and how is that benefiting you?
The chatbot solution has given us a chance to provide 24/7 service to our customers, fast and robust way to update the content when needed.
The tool itself is easy to manage and teach to any new content owners needed instead of needing to be find technically capable personnel.
The language support is also super.
As a team, the development team owns can-do attitude and is always willing to help.
The tool itself is easy to manage and teach to any new content owners needed instead of needing to be find technically capable personnel.
The language support is also super.
As a team, the development team owns can-do attitude and is always willing to help.
Easy set up and start up
What do you like best about the product?
It´s easy to use and learn. The tools for administration are simple and elegante.
What do you dislike about the product?
If I need to say one it would be that you need two bots for two languages.
What problems is the product solving and how is that benefiting you?
It helps us in the Servicedesk to focus on other chores because the bot handles the most frequent questions.
Recommendations to others considering the product:
It´s an easy first time bot to set up and use.
ZenDesk has greatly decreased efficiency and effectiveness
What do you like best about the product?
It shows ticket history and has a contact database
What do you dislike about the product?
Zendesk has little flexibility and options, since we have switched to it the amount of emails that end up in customers spam folders has increased greatly.
What problems is the product solving and how is that benefiting you?
Proactive outreach to customers over issues
Recommendations to others considering the product:
Don't.
Easy to use and great support
What do you like best about the product?
The tool is very simple to use and the content is easy to manage.
I like that you can train the Bot in a few different places: while reading the conversations, in the training -tab and also in the intent when the tool will suggest you different expressions.
The employees at Ultimate have also been a great help at developing the Bot.
I like that you can train the Bot in a few different places: while reading the conversations, in the training -tab and also in the intent when the tool will suggest you different expressions.
The employees at Ultimate have also been a great help at developing the Bot.
What do you dislike about the product?
There have been just a few issues with the tool along the way but usually these have been fixed when the problem has occurred.
What problems is the product solving and how is that benefiting you?
It helps our customer service by easing the work load.
Pathetic support
What do you like best about the product?
The tool itself is good and easy to use for the agents.
What do you dislike about the product?
The support service is horrible. I sent them an email like a week back and still haven't received any response. Not sure, how much time do these guys need to respond to an email!! The chat support also does not work. Only teh bot responds and not the actual agents.
What problems is the product solving and how is that benefiting you?
We use it to maintain client tickets.
I could not state highly enough how bad our experience with Zendesk has been
What do you like best about the product?
It was free at first -- and, it turns out, not worth it.
What do you dislike about the product?
The worst thing about Zendesk is their slow and useless customer support. Ironic, right? Also though, the product is poorly designed and the modules did not work in sync with each other.
What problems is the product solving and how is that benefiting you?
Handling customer support tickets, including live chat and email.
Good work platform
What do you like best about the product?
There's a lot of things about zendesk that are great for example it is a great way to work it helps you in your daily job. It is a great way to manage or take control of how you work because you can use it with Ujet and you can change from available to unavailable to meal, break, and training or meeting. All of the things you need to get and to look for your customer's account and batches or tickets I use it daily for my job it is a really essential tool to use and it is a very necessary site in order to get my work done and do it properly. I really enjoy working with zendesk and having it help me to get my job done and have it done in order while it takes care of my accounts.
What do you dislike about the product?
There's some things that do need improvement, for example, sometimes it crashes and takes a while to restart or the fact that sometimes maybe for privacy issues it kicked you out of the site. What I think that it should really improve on is that sometimes other agents steal tickets by assigning them to there selfs and making you lose a few of your tickets and by losing tickets you get less bonus from your job. I think that would be the only point that needs to improve.
What problems is the product solving and how is that benefiting you?
I am working with the program in my home office job at Atento and I do use other programs with it. The benefit that it has is that it helps you manage your work with your tickets and it allows you to keep track of everything. Also, it gives you notifications if something is wrong or if something changes within the system or your account.
Recommendations to others considering the product:
One recommendation is that is to learn the system to check it out first so that you have an advantage over the system.
Great Support Solution that is very easy to deploy and use
What do you like best about the product?
The solution is very easy to use and easy to deploy. We were able to launch this is 30 days. Great implementation support.
What do you dislike about the product?
Nothing really as they continue to make strides with the omnichannel approach to support
What problems is the product solving and how is that benefiting you?
1. Increased customer satisfaction
2. Self-help options for our customers
3. Operational efficiencies
2. Self-help options for our customers
3. Operational efficiencies
Recommendations to others considering the product:
Think deeply about your operations and processes. Possible changes may be needed in your workflow to streamline the solution.
Great user experience
What do you like best about the product?
Using the tool is very simple and straightforward, no need to be tech-expert. I like the feature 'labels' to spot possible new intents.
What do you dislike about the product?
There are sometimes bugs (as with any other software) which are very quickly noted and fixed. Overall I'm really pleased with ultimate AI.
What problems is the product solving and how is that benefiting you?
AI is a great tool for answering simple, frequently asked questions that aren't complex, so the AI has saved a lot of money and resources from customer service by freeing agents' time to things that require feelings and human touch. Customers are being served better.
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