Zendesk Suite
ZendeskExternal reviews
6,667 reviews
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Amazing support
What do you like best about the product?
Chatting in with support has always been a great experience.
What do you dislike about the product?
Nothing. I believe that the support I receive is prompt and accurate.
What problems is the product solving and how is that benefiting you?
Expanding and automating my company.
Recommendations to others considering the product:
Zendesk is amazing and so is their support
Excellent support
What do you like best about the product?
The agent that helped me, was great in providing me the help I needed. I tried to search the help library and couldn't find my answers. Was very appreciative of the guidance.
What do you dislike about the product?
The help library could have a more robust search criteria.
What problems is the product solving and how is that benefiting you?
Bettering our communication with our customers and learning what our satisfaction rate is.
Overall a good experience, not much different from other providers
What do you like best about the product?
Seeing customer support's responses that I am tagged on.
What do you dislike about the product?
Having to navigate between contacts and accounts.
What problems is the product solving and how is that benefiting you?
Recovering forgotten passwords
Excellent Support Tool
What do you like best about the product?
LOVE the robust features that Zendesk has to offer! Very easy to use and, once setup with triggers and automations, makes managing customer requests or any outside communication effortless.
What do you dislike about the product?
Price is a bit on the hight side compared to other paid solutions or open source ones.
What problems is the product solving and how is that benefiting you?
Customer communications not getting lost in day to day business.
Really easy to customize to meet our business needs!
What do you like best about the product?
The various customization options when creating ticket forms, fields, along with reporting options in Explore.
What do you dislike about the product?
I feel as though some of the basic Explore recipes within the guide online should already be included.
What problems is the product solving and how is that benefiting you?
We are able to better track interactions with our customers. Along with being able to store phone calls for view, we are able to have better documentation regarding customers sending us their equipment to diagnose and/or repair. We are able to better see how employees are spending their time during the workday.
Really good product and support
What do you like best about the product?
How customised Zendesk is and how it performs its triggers triggers automation.
What do you dislike about the product?
Nothing really to dislike about the product.
What problems is the product solving and how is that benefiting you?
Better analysis of issues with Explore and ease of use of Support, Talk and Chat with multi-branding. We use Support mainly for B2C but also internal use
Recommendations to others considering the product:
Zendesk is one of the easiest and complete help desk solutions. Also plenty of training material to help, and excellent trips out to Roadshows etc.
Always friendly and knowledgable
What do you like best about the product?
I love that I can chat in to get my questions answered. There is never a lengthy wait and every rep I've ever interacted with has been very knowledgeable and fast!
What do you dislike about the product?
I actually don't dislike anything. I love being able to chat and that control of my system can be taken if needed.
What problems is the product solving and how is that benefiting you?
I often am solving problems related to set up. Today it was concerning set up of a trigger to automatically tag tickets.
Excellent CRM
What do you like best about the product?
How simple it is to use and organize. Simple to import new contacts and organize lists as needed.
What do you dislike about the product?
I think Zendeks could use more reporting integration and customer data sets.
What problems is the product solving and how is that benefiting you?
Keeping track and organizing customers. Being able to keep track of conversations without having to organize my email inbox.
Awesome Rewivew
What do you like best about the product?
I really like the easy of use of it. Also customer fields
What do you dislike about the product?
No, Hr Function I would like a dedicated onboard function
What problems is the product solving and how is that benefiting you?
Since going with Zendesk our sla's are cut in half.
Quick and Simply to Use
What do you like best about the product?
Zendesk, unlike other CRM's is very simple to use and integration is as easy as 123. It's like operating in an email mailbox. Their chat, CSAT and social media integrations make it even easier for customers to contact you and for your agents to manage the queue.
What do you dislike about the product?
At renewal, there were new cheaper packages available, and unfortunately, when we came to renew and reached out, we missed the 30-day deadline and had to pay the regular price which was very disappointing.
What problems is the product solving and how is that benefiting you?
Easy customer support integration. We can respond quickly to customers, the software organizes your tickets well, and the triggers help with auto-responses. We have also been able to integrate chat for immediate support for our customers as we do not offer phones.
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