Zendesk Suite
ZendeskReviews from AWS customer
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Provides better support accross all products
What do you like best about the product?
This is consistently highlighted as a major strength. Zendesk Support Suite consolidates customer interactions from various channels (email, chat, phone, social media, messaging apps) into a single, unified agent workspace. This prevents customer queries from getting lost, ensures consistency, and provides agents with a complete view of the customer's history across all touchpoints. This leads to faster resolution times and improved customer satisfaction
What do you dislike about the product?
There is nothing i dislike about Zendesk Support Suite.
What problems is the product solving and how is that benefiting you?
Zendesk excels with its robust ticketing system. It allows businesses to efficiently log, prioritize, track, and manage customer requests.
Zendesk carful review
What do you like best about the product?
Helpful is Omnichannel support, handover webchat conversation, Analytics UI is good, Advance Ai features are phenomenal, and chatbot support is top notch. Too many Services for explore. easy customization than jira, Easy Integration.
What do you dislike about the product?
Its expensive, for non technical guy and person difficult to understand easy customization, or small teams cant afford zendesk or we can have separate sub support if teams are small. Implementation is bit difficult.
What problems is the product solving and how is that benefiting you?
chatbot support, conversational support mostly using
Zendesk Support Suite helps you manage all customer messages in one place. Easy and a Great tool.
What do you like best about the product?
Zendesk Support Suite brings all customer conversations into one place, which helps teams respond faster. It’s easy to use, supports multiple channels like email, chat, and social media, and makes tracking tickets and reporting very efficient.
What do you dislike about the product?
Sometimes it can be hard to customize certain features without technical help. Also, some advanced options are only available in higher-priced plans.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps us manage all customer communication in one place, so nothing gets missed. It solves the problem of scattered support by keeping emails, chats, and social messages organized. This saves time, improves team coordination, and helps us give faster, better service to our customers.
Evaluation
What do you like best about the product?
It's a customer service platform that integrates communications channels for departments in company
What do you dislike about the product?
It does not cover billing or financial reporting
What problems is the product solving and how is that benefiting you?
Engages in communication channels
Streamlined Support with Powerful Tools
What do you like best about the product?
Zendesk Support Suite offers a unified workspace that makes managing customer interactions across multiple channels (email, chat, social, phone) incredibly efficient. I especially appreciate the automation tools, like triggers and macros, which save time on repetitive tasks. The interface is clean and customizable, making it easy for agents to stay organized. Reporting and analytics are also strong, helping us track performance and improve our support operations
What do you dislike about the product?
While Zendesk Support Suite is powerful, it can be overly complex and difficult to configure without prior experience. The admin interface isn't always intuitive, especially when setting up workflows, triggers, or custom fields. Additionally, some features that feel essential (like advanced reporting or multiple brand management) are locked behind higher pricing tiers. Customer support from Zendesk can also be slow or unhelpful at times, which is frustrating when you're trying to resolve time-sensitive issues.
Q
Q
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps us centralize and manage all customer support requests in one platform, which eliminates the confusion and delays caused by juggling multiple communication channels. By streamlining our workflows with automations, triggers, and macros, we’ve reduced first-response and resolution times significantly. The ability to assign and track tickets also improves team collaboration and accountability. As a result, we’ve seen increased customer satisfaction, better visibility into our support performance, and more efficient use of our team's time.
I think its a great ticket support tool
What do you like best about the product?
Tha basic and understanding UI tabs and easy to learn for the new comers
What do you dislike about the product?
The same repeated issue and lagging of the UI
What problems is the product solving and how is that benefiting you?
It is used as the internal ticketing which is used in tracking everything inside
It has made ticket resolution process, way easier.
What do you like best about the product?
Ease of use.
Collaboration with team.
Easy to mark tickets.
Collaboration with team.
Easy to mark tickets.
What do you dislike about the product?
UI-UX can be improved.
Chat support can also be improved.
Chat support can also be improved.
What problems is the product solving and how is that benefiting you?
It helps manage support tickets and promptly find solutions, FAQ's. Basically, experience ease of work.
Easy to use and great for managing customer support
What do you like best about the product?
Zendesk is simple to use and keeps everything organized. It helps our support team manage tickets without getting overwhelmed. The automation features like macros and triggers save a lot of time. It also works well with other tools we use, like Slack and Jira. The dashboard gives a good overview of our team’s performance.
What do you dislike about the product?
Some settings can be hard to figure out, especially if you’re new. Also, a few useful features are only available in the more expensive plans. Reporting (Explore) is helpful but can be slow to update sometimes.
What problems is the product solving and how is that benefiting you?
Zendesk makes it easy for our team to track and respond to customer requests in one place. It’s helped us respond faster, stay more organized, and improve the support experience for our customers.
Zendesk Support Suite has been a game-changer for our customer service team. Highly recommended!
What do you like best about the product?
Everything is best in class about Zendesk Support Suite
What do you dislike about the product?
No such things dislike about Zendesk Support Suite
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite is helping us centralize all customer interactions across email, chat, phone, and social media into one unified platform. Before Zendesk, our support team struggled with disorganized communication.
One of the best support software
What do you like best about the product?
Connectivity and ease of use , WHERE CONNECTING WITH END CUSTOMER WAS MADE EASY
What do you dislike about the product?
NOTHING MUCH, LEARNING CURVE MAYBE,,,,,,,
What problems is the product solving and how is that benefiting you?
NOTHING MUCH, LEARNING CURVE MAYBE.....
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