Zendesk Suite
ZendeskReviews from AWS customer
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Zendesk is all you need, chat, email, support
What do you like best about the product?
When we switched to zendesk l was surprised how easy to use it is, how you have everything under 1 platform, the autoreply function is very usefull, and the ticket support system is very convenient.
What do you dislike about the product?
it was kind of confusing when the status of tickets from hold to pending, etc it will autoclose tickets and l didn't realized that.
What problems is the product solving and how is that benefiting you?
we like to keep everything under 1 place, having access to customer orders right there is very useful.
Recommendations to others considering the product:
super easy to install.
Fantastic Simple to Use Tool
What do you like best about the product?
No need for IT support and able to provide quality interactions with employees from an HR standpoint
What do you dislike about the product?
Some additional Enterprise features that would be nice to have but not part of the smaller plans
What problems is the product solving and how is that benefiting you?
Better way of tracking interactions and past closed requests from employees
A user friendly, extremely customisable experience
What do you like best about the product?
Extremely customisable, and user friendly
What do you dislike about the product?
Some features are only available via API calls
What problems is the product solving and how is that benefiting you?
Visualising our metrics via a wallboard visible to all, and streamlining of workflows through triggers and views
Recommendations to others considering the product:
Speak to them about connecting you with other users and their own in-house experts - they can provide lots of help with finding the right setup solutions
With Zendesk Explore you get reliable, flexible and scalable customers.
What do you like best about the product?
This analysis tools can help you measure and optimize every interaction a customer has with the business. And it integrates perfectly with each of the Zendesk channels so that the team can always have the necessary data to make the most accurate decisions. Zendesk Explore choose the best type of graphic for your data or design your own graphics, all from a clear interface. And so I can organize the analysis work-space through the grouping of custom fields.
What do you dislike about the product?
t has a small learning curve, but it has a lot of potential if you or someone on your team can devote enough time and energy to learn the product.
What problems is the product solving and how is that benefiting you?
With Zendesk Explore we were able to solve many problems by being able to filter our data by different subcategories and export our data to different software tools that are used. Its set and its characteristics have allowed a better communication with customers and a more efficient follow-up of any problem that may arise. It has benefited us by being able to easily manage our data, analyze it and thus increase productivity and customer satisfaction.
Recommendations to others considering the product:
If you are looking for something with adaptable prices, easy to use and something to compile customer data at a good start, this is a good software to start. It has an extremely friendly interface, since it can be customized, which allows it to be easy to use and allows you to have information about the customer. It is very suitable for real-time reports, visualization and excellence to improve as a company, also provides analysis for companies to measure and improve the entire customer experience.
Well Executed and Helpful
What do you like best about the product?
The way that Zendesk quantifies information is my favorite out of any customer service software that I've been involved with. It's efficient to use and helpful to be able to assign to different groups or associates.
What do you dislike about the product?
Sometimes it can get cluttered; it would be nice if there was a way to separate by topic and/or medium (phone v. email).
What problems is the product solving and how is that benefiting you?
Zendesk helps our associates respond quickly to inquiries and see the workflow very easily.
Recommendations to others considering the product:
Make sure the assignments stay organized so that there is no overlap of who answers certain inquiries.
Has very pleasant and versatile interface
What do you like best about the product?
It has a very pleasant and versatile interface that makes it possible to work easily and helps to obtain all customer information. The business has a strong self-support mechanism to self-suffice consumers. This includes an assessment of the quality of customer service by means of an inquiry..
What do you dislike about the product?
Repeated notices are ugly and zendesk rates can be costly when the ticket system is open and not allocated
What problems is the product solving and how is that benefiting you?
This software enables us to maintain good service with our customers. Incorporates all communication channels of the company. It has successfully served as an online trading tool to help you settle on email assistance. Everything is shared instantly, efficiently and individually with each customer in the organization.
Zendesk makes support easy
What do you like best about the product?
Zendesk is an intuitive and well designed platform for managing support environments. My team of helpdesk engineers loved the platform for its ease of use, integration and automation.
What do you dislike about the product?
The per seat cost for enterprise is high
What problems is the product solving and how is that benefiting you?
Time to resolve. Automation is fantastic. The visibility of the support process means the customer has a experience throughout their ticket journey.
Recommendations to others considering the product:
Fantastic platform that is easy to configure and deploy. Straightforward GUI and customer experience means your users will be more effective and efficient in managing tickets.
So Easy to manage
What do you like best about the product?
Zendesk Support makes it easy to see and manage all tickets
What do you dislike about the product?
I don't believe there are many as it's by far the best ticket management platform
What problems is the product solving and how is that benefiting you?
It has impacted our work for the better as it provides a great way to manage tickets
Recommendations to others considering the product:
It's a very easy ticket management platform
I use Zendesk as a communication medium for my company and their customers
What do you like best about the product?
I love that there is a place to grab all the data being inputted into Zendesk
What do you dislike about the product?
That sometimes the software can be slow and lag but I'm not sure if that is an internal troubleshooting
What problems is the product solving and how is that benefiting you?
Solving real-time customer calls, tickets, situations, etc.
Recommendations to others considering the product:
Making a tutorial on how to maneuver Zendesk. Zendesk can be complicated for a new user. Good data was exceptionally confusing leaving the first time around
Easy way to navigate through customer concerns
What do you like best about the product?
I really like how Zendesk can separate incoming tickets to the right responders. It also allows for us internally to discuss and resolve customer concerns.
What do you dislike about the product?
I wish there was more of the customer concern displayed in the general screen - this would make it simpler to navigate to the higher priority concerns.
What problems is the product solving and how is that benefiting you?
Zendesk chat is integrated with our social channels. This allows us to respond to our users in a unique and personal manner.
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