Zendesk Suite
ZendeskReviews from AWS customer
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A Great Tool For Customer Service
What do you like best about the product?
I like being able to view customer emails with ease instead of having to use multiple platforms.
What do you dislike about the product?
That it will sometimes refresh the page on its' own without request.
What problems is the product solving and how is that benefiting you?
The only problem is that it will sometimes refresh the page on its' own.
Handy tool!
What do you like best about the product?
Zendesk is a cloud-based helpdesk solution which is very flexible and reliable. The interface is simple and easy to use and could be setup within minutes. It is a fantastic support ticket management system and is very easy to use via direct ticket submission platform. It also allows to send customer emails directly to the support queue which is very helpful. The self-help service portal is available 24/7 and is very effective. It supports web and mobile and is well integrated with many other networks.
What do you dislike about the product?
There is a free plan but has limited features, so an upgrade must be made to next level which is very expensive. The UI is not very good and could be made easier to work with. There are times when the software freezes.
What problems is the product solving and how is that benefiting you?
Zendesk is the best helpdesk software we could ask for. Dealing with the customers has become much easier with it. The self-help customer service portal is excellent t. we would not be here without this.
It was easy to use and search
What do you like best about the product?
It was easy to set up a zen desk account
What do you dislike about the product?
Interface is not friendly and sometimes hard to edit
What problems is the product solving and how is that benefiting you?
Answer customers' questions. Customers can easily search for our answers
Zendesk Support - Support for Customer Support
What do you like best about the product?
The best about Zendesk is that is has all the features which can provide support and assistance to a small or large team of Support personnel and manage the work load and distribute and show reports at the end of the day
What do you dislike about the product?
Nothing to Dislike in Zendesk Support. There can be some issues here and there but they have great support team and knowledgebase which assists customers
What problems is the product solving and how is that benefiting you?
It completely fulfills the goal of achieving customer satisfaction
ZENDESK makes Life easier
What do you like best about the product?
It combines all the tickets from each customer together, giving ease to go back in history.
What do you dislike about the product?
When words are searched the result is not shown in any order, it is jumbled up.
What problems is the product solving and how is that benefiting you?
Solving tickets, it makes it easy to view the stats of the tickets solved and pending
Recommendations to others considering the product:
it is a great platform to keep up with customer service.
One of the best ticketing systems I have found
What do you like best about the product?
The integration of many things within zendesk makes this a VERY strong program when it comes to customer service. So many things are right there or at a click of a button. Customer profiles, duplicate tickets, and the means to merge them together. communication and macros for communication, and so much more!
What do you dislike about the product?
There are some things that could be more user friendly. Some of the issues I have might be more in how my personal company has chosen to implement but since I am not on the implementation side of things, I don't know. But I know that It could be improved. I believe things should be more self intuitive, and easy to find on your own without need for massive articles.
What problems is the product solving and how is that benefiting you?
We can have more one touch solutions with a product like this. Easy to click into and find the information you need right on the front screen.
Zendesk Talk is Amazing!
What do you like best about the product?
I love that it is still functionable when minimized so you can continue working. It integrates with other parts of Zendesk very seamlessly; chat, guide, the ticketing system.
What do you dislike about the product?
I would like to be able to personalize with color and also a different ringtone.
What problems is the product solving and how is that benefiting you?
It has clear quality and doesn't interrupt your other work elsewhere on the screen. Very user-friendly. Our team is also prompted to leave notes which leads to better customer service. Thank you Zendesk!
Unnecessary Complexity
What do you like best about the product?
Zendesk is a powerful and versatile tool for creating powerful workflows for support personnel.
What do you dislike about the product?
There are elements that seem unnecessarily complex, such as ticket tagging.
What problems is the product solving and how is that benefiting you?
Creates a powerful way to look across support tickets to see what other questions have come from the same email.
great ticket management platform
What do you like best about the product?
easy to tag, reassign, and manage large ticket queues
What do you dislike about the product?
creating reporting on team work is not intuitive
What problems is the product solving and how is that benefiting you?
used for internal support as well as customer support
Recommendations to others considering the product:
allows for complex reporting... if you know enough to set it up properly.
Support
What do you like best about the product?
Zendesk is our main ticketing system that we use. It is straight to the point, easy to use and work through and very organized.
What do you dislike about the product?
The system likes to crash, freeze and not display viable information.
What problems is the product solving and how is that benefiting you?
Being able to handle our customer accounts in a timely fashion.
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