Zendesk Suite
ZendeskReviews from AWS customer
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Customer Support Made Easy
What do you like best about the product?
I think Zendesk makes customer support a million times easier than email and over the phone. By "taking a ticket", a customer can interact with the same person throughout the whole process and build a relationship rather than be replied to by lots of different people operating with the same software. The interface is so easy to understand and creating macros is super helpful.
What do you dislike about the product?
To be honest, anything I dislike about Zendesk isn't very important. I would prefer if you could submit an internal note and an external note at the same time (i.e. write a note to your team and the customer at the same time), which currently you're not allowed to do. I would also like to know how Zendesk determines what is "high priority" and not because often times I think it's arbitrary.
What problems is the product solving and how is that benefiting you?
Zendesk has made my job in customer support so quick and easy. The reporting feature is also really beneficial to see where the team has done well/needs improvement and what the trends in emailing our outreach team is like.
Best live chat ever for business
What do you like best about the product?
M using zendesk for my websites it’s helpful
What do you dislike about the product?
I think not negative thing in zendesk I was using that many years
What problems is the product solving and how is that benefiting you?
Using zendesk I got more lead from my money sites
Recommendations to others considering the product:
People using zendesk free live that pack
Support tool review
What do you like best about the product?
The flexibility that the tool offer when it come to view, triggers and automation. Easily integrates with other tools on the market due it being a well established support platform. Zendesk offer a great market place that offers a lot integration with all different channels such Instagram, Twitter, Youtube.
What do you dislike about the product?
The lack of customization for the mobile SDK for iOS and Android. Zendesk chat isn't fully integrated to Zendesk Support which makes harder to manage tickets after a live chat is ended.
If you are planning to use Zendesk SDK on you app search first what's the best SDK for you Support SDK or the Chat SDK.
If you are planning to use Zendesk SDK on you app search first what's the best SDK for you Support SDK or the Chat SDK.
What problems is the product solving and how is that benefiting you?
Providing support to a fin-tech with headquarters in Brazil and providing services in Brazil.
The support team is divided in three levels.
The support team is divided in three levels.
Recommendations to others considering the product:
Be sure to right use the triggers and view. Otherwise you will miss some tickets.
Easy to use!
What do you like best about the product?
Zendesk is able to do a ton that is vital to CX support needs
What do you dislike about the product?
Product development is often slow and a lot of QOL requests go ignored
What problems is the product solving and how is that benefiting you?
Zendesk can be cumbersome to manage, but it does so much that it evens out
customer friendly
What do you like best about the product?
i'ts easy to assign roles and manage and easy to use for both agents, admins, and customers.
What do you dislike about the product?
it completely not useful when integrated with knowledgebase.
What problems is the product solving and how is that benefiting you?
customer interaction.
Good Tool; So Far, So Good
What do you like best about the product?
I love that Zendesk helps to create tickets via email or portal
What do you dislike about the product?
I don't like the number of steps we have to take to get to the actual portal.
What problems is the product solving and how is that benefiting you?
Submitting technical tickets on behalf of my clients
Recommendations to others considering the product:
None for now
Zendesk is critical
What do you like best about the product?
What I like best is the instantaneous results that my team is able achieve. We can immediately interact via chat with anyone that needs help, whether inside of our org or outside of our org.
What do you dislike about the product?
I cannot think of anything we specifically dislike at this time. It would be very picky to say, but sometimes the transactional log is not the cleanest, in that it could be formatted better for easier sharing and easier reviewing.
What problems is the product solving and how is that benefiting you?
ZenDesk IS the problem solving. We are solving the ability to solve problems in a quick and easy fashion. Customers both inside the org and outside the org are expecting to be able to chat and get instant troubleshooting help, and ZenDesk Chat allows for just that.
Recommendations to others considering the product:
Make sure you do the training session offered by ZenDesk sale reps. It is really eye opening and allows for your team to get onboarded really quickly.
Zendesk is very helpful and reliable!
What do you like best about the product?
I like Zendesk Chat's speed and the ease of monitoring chat activity using it.
What do you dislike about the product?
Sometimes there are service outages and that can be frustrating, but I don't think that's really anything Zendesk can do anything about. They are prompt in communicating what's happening and also making sure it's fixed.
What problems is the product solving and how is that benefiting you?
We're solving the problem of chatting with our customers - this is another channel where they can easily reach us. We've realized that customers enjoy chatting with us and we tend to get higher customer satisfaction from chat than with other channels of communication.
Amazing Support Ticket tracking
What do you like best about the product?
I love how intuitive Zendesk is to use when you are maintaining a log of activity in regard to a specific customer support ticket
What do you dislike about the product?
I have been using Zendesk for about a year now and have yet to run into any shortcomings in the systems functionality
What problems is the product solving and how is that benefiting you?
We are using Zendesk to track open customer support tickets, and maintain a through log of all the information tied to the issue.
Recommendations to others considering the product:
If you are in need of a comprehensive system to monitor and maintain any customer support logs, Zendesk is the easiest to use system I have come across in my professional experience.
Easy to use
What do you like best about the product?
Love that the app allows a similar experience to if I was on a computer.
What do you dislike about the product?
If there are many conversations, it'd be helpful to just see the name and date submitted with the option of clicking in and viewing actual content. This would provide easy access to information as needed. Would love if there was flexibility in exporting data (ie: identify top issues)
What problems is the product solving and how is that benefiting you?
Logging issues and concerns.
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