Zendesk Suite
ZendeskReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
6,458 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great tool for support centers
What do you like best about the product?
Zendesk is a user friendly software that helps you easily communicate with your customer base and also track the performance of your support team.
What do you dislike about the product?
Sometimes the software can encounter issues when adding on extensions and their support team isn’t always quick to find or resolve the issue.
What problems is the product solving and how is that benefiting you?
Communication with riders and drivers
Ease of Setup and Segmentation are the Differentiators
What do you like best about the product?
We use Zendesk Support and Zendesk Guide with multiple clients, and being able to quickly publish and segment out the users based on the org they are part of. This keeps potentially sensitive data in front of the org that needs it and away from the orgs that don't.
The customization for Guide is wide open, and the ability to keep your users informed while also allowing them to contribute to articles is monumentally assistive.
The customization for Guide is wide open, and the ability to keep your users informed while also allowing them to contribute to articles is monumentally assistive.
What do you dislike about the product?
It is not as immediately intuitive as I had envisioned it would be upon initial setup and without custom code, end-users using HelpCenter have to search their tickets independently of any tickets they are cc:d on. It's just not as immediately intuitive - but a bit of code or installing an entirely different template all together can turn this into a complete non-factor.
What problems is the product solving and how is that benefiting you?
We're reducing the time to resolve tickets by presenting a knowledge base/repository where our clients can get the answers they may find helpful.
The other major use case for Guide is the Help Center- a centralized point where clients can login, submit a ticket and follow-up with the ticket to see where it is in its life cycle. One of the great features of HelpCenter is the ability to review the tickets as conversation, where many of our clients only get parts of the tickets if they only utilize their email client.
The other major use case for Guide is the Help Center- a centralized point where clients can login, submit a ticket and follow-up with the ticket to see where it is in its life cycle. One of the great features of HelpCenter is the ability to review the tickets as conversation, where many of our clients only get parts of the tickets if they only utilize their email client.
Excellent software for ticket management
What do you like best about the product?
Ability to link to other systems for seamless communication
What do you dislike about the product?
Nothing so far. It seems to be an excellent program
What problems is the product solving and how is that benefiting you?
Management of a large support team that can all use the software.
Zendesk is good for support ticketing
What do you like best about the product?
Macro replies and the option to add departments to transfer the tickets. Also, the ability to publish knowledge base.
What do you dislike about the product?
The support from Zendesk is bad. All questions are answered with a link to blog and they don't understand what problem we are referring to.
What problems is the product solving and how is that benefiting you?
Easy way to address customers queries.
Zendesk is a great tool for customer service!
What do you like best about the product?
The platform is extremely customizable in terms of letting you choose a template or fine-tune the design to your liking. While our marketing manager used this feature more, Zendesk offers helpful in-platform analytics. As the customer service manager, you can easily see how your agents are performing and what pages visitors are on before they reach out to you. You can also track chat logs and data over time.
What do you dislike about the product?
A free version of Zopim is available, which is how we started using Zopim and Zendesk originally. However, it can be very restrictive in terms of what you can and cannot do. For example, by default, the free version shows a “We are Offline” image when the chat is unattended. Due to this, customers get the idea that they can’t get in touch with your support team. The paid plans allow you to hide this option, as well as make other changes to the way your chat appears.
What problems is the product solving and how is that benefiting you?
As the customer service manager, Zendesk was an amazing tool at helping us track issues with our customers as well as the progress of our agents. I started using this when it was Zopim and Zendesk separately and have always been impressed with the ease of use.
Zen Support
What do you like best about the product?
Very simple to use, the ability to track customers' previous interactions with our team has been a huge help in providing quick and efficient support.
What do you dislike about the product?
There's no real dislikes for me. Routing and Triggers can be confusing, they have a really great wiki for these things. If those do not help, their support team is very helpful with working through any problems.
What problems is the product solving and how is that benefiting you?
We are able to provide continuous support to our customers across several brands. Zen also provides great reporting tools.
User Friendly and Great Customer Service
What do you like best about the product?
Very straightforward and effective for communicating with customers over multiple platforms. There were rarely issues with the program that weren't the fault of the internet my business was on at the time. But when there were they were always very quick to hop on and take care of it.
What do you dislike about the product?
There isn't much not to like, calls drop somewhat regularly but I believe that is more of an issue with the internet rather than Zendesk.
What problems is the product solving and how is that benefiting you?
Makes it simple to utilize multiple methods of communication while keeping track of which customers you've already helped so your coworkers aren't potentially assisting them again.
Zendesk Chat is the perfect way to instantly talk with perfect video chat.
What do you like best about the product?
It is very easy to use and helped our organization in building a better customer support. This tool allows us to communicate and chat instantly in a more efficient way. Customer can easily speak to a real person through Zendesk Chat and get a fast response of our conversation.
What do you dislike about the product?
The most obvious difficulty in this software is that it is not a straightforward tool to use, and found it quite difficult adjusting to the different modules on Zendesk Chat. Some features are not so easy to configure and the graphical interface is not very attractive.
What problems is the product solving and how is that benefiting you?
Zendesk Chat software is very intuitive and user friendly chat tool. This software provide the great opportunity for Chatting with our colleagues and team members in a more convenient way. I would recommended this software to everyone with perfect chat conversation.
My Review of Zendesk Support application
What do you like best about the product?
Zendesk support is application that respond quickly to your customer, smarter notifications and give customer updates and automate your workflow.
What do you dislike about the product?
Zendesk is helpful but it also has downside specially using the application. you need Wifi to connect and use Zendesk and also sometimes it took time to received the respond.
What problems is the product solving and how is that benefiting you?
Zendesk Support help me a lot because it gives easy communication for support.
Recommendations to others considering the product:
Zendesk Support is good application because you will fast respond to your problems.
Zendesk to provide you the best customer service
What do you like best about the product?
Zendesk is basically designed for companies to make a good platform for customer service. As I really like the fact that this amazing application allows me to form a support system for my clients in order to solve all their queries and problems at the moment. Additionally, it provides a portal that is excellent in working and also the interface is quite modern and customizable. It gas a pretty good support system that provides customers a lot of help through phone, email and also social media.
What do you dislike about the product?
A quick and simple response is given to the customers through this amazing platform that enables the customer satisfaction. All the features are useful and immense effective for any sort of organization. Apart from this I cannot think of any objections in it everything is superb easy and also convenient to makes customers satisfaction more convenient. So, in this particular application I d find anything to object specifically.
What problems is the product solving and how is that benefiting you?
Integration of this product with marketing tools in order to manage email campaigns is quite astonishing for me. Also it readily integrates with all the communication channels that are being used in the company to communicate with each one of client as well. Tracking system of Zendesk is my most favorite so that I can easily keep track on all the records of the tickets in the future.
Recommendations to others considering the product:
Customer support system is an integral part of any kind of organization whether they are small or larger size. So, there is always a need of that system that ensures that all the issues and problems of the customers could be readily managed in a regular pattern. In this regard this application is a must have because it provides each and every useful feature to support the customers in every possible way.
showing 4,581 - 4,590