Zendesk Suite
ZendeskReviews from AWS customer
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Zen Desk review
What do you like best about the product?
The effectiveness of how it zen desk works. Easy to see what needs to be done.
What do you dislike about the product?
Too many tags on a ticket, makes it difficult for searching
What problems is the product solving and how is that benefiting you?
Getting my "to do" list complete
Zendesk Support
What do you like best about the product?
I like how they organize the tickets into categories such as pending, on-hold, or open. It creates an optimal workflow when I am working on a big team where it show who is tackling which issues.
What do you dislike about the product?
I don't like how there are a lot of extra tabs on the side that we usually do not use such as emails, follow-up, or suspended tickets. Also the reset sort order button is a little small.
What problems is the product solving and how is that benefiting you?
We get all of our company tickets through this program where we can tackle tech support issues for our tablet product.
ZenDesk Support
What do you like best about the product?
ZenDesk is quick way of establishing communication between the clients and customer and it enables feedback to customer support.
What do you dislike about the product?
Sometimes they are not able to fulfil their task but that depends on the customer management.
What problems is the product solving and how is that benefiting you?
As a customer, Zendesk helped me resolve some issues when placed products were not functioning.
Robust Online Customer Support Software
What do you like best about the product?
Zendesk is super easy to sign up and setup due to its user-friendly user interface. Also, their customer support is excellent.
What do you dislike about the product?
The mobile app of Zendesk Support is a bit difficult to understand and use as compared to its computer version.
What problems is the product solving and how is that benefiting you?
Zendesk Support has been a valuable tool for our company to support and manage customer requests and needs online.
Very simple and easy to use
What do you like best about the product?
Help center and knowledge base for previous tickets. Also support widget for quick contact with your clients.
What do you dislike about the product?
Don't have connection with some messengers, like skype, telegram.
What problems is the product solving and how is that benefiting you?
All request in one system with priority and tags. Also using this desk, you can collect request for all time and analyze you clients for upgrade your service.
Zendesk Support review
What do you like best about the product?
Great online support system with many features
What do you dislike about the product?
Feedback takes a while to retrieve necessary data
What problems is the product solving and how is that benefiting you?
Greta benefits which allows results
Integrated and functional solution
What do you like best about the product?
Zendesk really works in our organization for our customers. The speed and volume of customer care solutions is outstanding.
What do you dislike about the product?
There is not so much to not like about the tool. We might discover something after some more use but for now it has been a great experience.
What problems is the product solving and how is that benefiting you?
We did use Zendesk for a complete customer service solution for a b2c consumer good client of us. The problem he had was that his current customer care system was based on old sap custom made software. At this moment he is able to help more customers within less time.
Recommendations to others considering the product:
See their trial/demo options and see the tool at work for your purpose. This will help to make your experience more easy.
A good fit for Startup!
What do you like best about the product?
I've been using Zendesk for 2 years as a Customer Success Manager to reply the tickets and online chat for the startup I'm working for. We're 3 users using the tool. It's awesome to automatically assigned the queries we got from customer to the concerned person based on the criteria we already defined. I must say it's incredibly stable software.
What do you dislike about the product?
None of the tool available online is perfect. But the way I have faced outages couple of time frequently was not the one about it I thought at the time of purchasing it.
Many times I faced trouble in getting to reach out to their support. I noticed that customers are three times more likely to buy when they get chat support right when they need it. There is a lack of spam protection in their chat widget. It can be integrated for unlimited chat.
Many times I faced trouble in getting to reach out to their support. I noticed that customers are three times more likely to buy when they get chat support right when they need it. There is a lack of spam protection in their chat widget. It can be integrated for unlimited chat.
What problems is the product solving and how is that benefiting you?
The top reason we purchased Zendesk is the Smart Knowledge base as you can make help docs easily and implement on your website. We can manage the communities to get a feature request of our product which can help to design the product feature road-map.
it is a very usefull platform to grow your bussiness and make a big brand
What do you like best about the product?
very responsable for their customers and they provide you with all of knowlege that you need to manage your work on their platforms i prefere useing it to promote digital products on Click Bank
What do you dislike about the product?
some late on repying but nether this they very helpfull but some times i need thier help very fast more to grow my business
What problems is the product solving and how is that benefiting you?
Social Customer Service and they helped me to improve using my social accounts to promote my work and increase my sales
Recommendations to others considering the product:
if you have a product or working as a Click Bank affiliate this platform is the best way to get more sales
Live agency on Zendesk
What do you like best about the product?
Is quite multifunctional and easy to use
What do you dislike about the product?
It needs the username and password for the client every time even being embended
What problems is the product solving and how is that benefiting you?
Custom care issues and refunds. It's important cause it has attachment option and the docs uploading really fast
Recommendations to others considering the product:
To take care of all its functions and think that is wide known and safe
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