Zendesk Suite
ZendeskReviews from AWS customer
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One of the best CS softwares
What do you like best about the product?
- Very simple to use software
- A lot of options for finetuning by Management
- You can save fast responses and create auto-replies
- You can merge tickets
- You can mark emails addresses as spam and block incoming emails from them
- There is an option to make separate queues for a different kind of tickets
- You can choose how to close a ticket ( Solved, Pending etc.)
- A lot of options for finetuning by Management
- You can save fast responses and create auto-replies
- You can merge tickets
- You can mark emails addresses as spam and block incoming emails from them
- There is an option to make separate queues for a different kind of tickets
- You can choose how to close a ticket ( Solved, Pending etc.)
What do you dislike about the product?
- Finetuning may be tricky and usually requires assistance from a Zendesk representative
- If a client stopped responding the live chat never ends. Zendesk does not have the option to complete the conversation after a specific time of inactivity
-You need to have the highest level of subscription (Enterprise) If you wish to integrate a bot for life chat
- If a client stopped responding the live chat never ends. Zendesk does not have the option to complete the conversation after a specific time of inactivity
-You need to have the highest level of subscription (Enterprise) If you wish to integrate a bot for life chat
What problems is the product solving and how is that benefiting you?
Communication with clients is smooth and fast, also secure. Zendesk allows you to modify the software following your needs. I recommend it.
Recommendations to others considering the product:
Check very carefully what options are unlocked with the subscription plan that you choose before signing a contract.
Best HelpDesk on market
What do you like best about the product?
It makes your work with clients easier. I've tested a lot of helpdesk softwares, but this one remains my favourite because it has all what you need.
What do you dislike about the product?
What I dislike is the "old" design, even if they adapted it to the latest mobile-use friendly, it looks like in old days. But besides that, it's still the best on market.
What problems is the product solving and how is that benefiting you?
I have a hosting and web design business and this helpdesk software makes the work with customers a lot easier. If there's a problem, they use the forms and I can track any problems in an easy manner.
Great way to chat
What do you like best about the product?
Easy to get customer service and get resolutions for minor problems
What do you dislike about the product?
Wait times can be longer sometimes, wish it was available 24/7.
What problems is the product solving and how is that benefiting you?
Easier than being put on hold
A good Support Tool to provide technical support for enterprise customer in security domain
What do you like best about the product?
As per my experience in working with zendesk since last 3 years in technical support process, Zendesk provides us ease of communication with customer either in email/phone portal access, Zendesk can be integrated with all the modes easily
What do you dislike about the product?
As per my communication with some of the clients they said that customer facing interface can be made more simple and more user friendly,
What problems is the product solving and how is that benefiting you?
We uses Zendesk Support in Customer Support process and creating KB articles and publishing customer facing notifications
Recommendations to others considering the product:
As per my own working experience Zendesk Support can be used for All type of domains like Core Technical / Technical/ Business or any other type of Support services.,
All Calm-No Storm:Zendesk for support
What do you like best about the product?
Smart, service enhancing communication for all aspects of business replies and needs. As comparable as a face to face Q & A using Zendesk as the absolute liason. Check out how many professional messages are intercepted through zendesk-and you may have even missed a few. Solving connection gaps 24/7.
What do you dislike about the product?
I have been on the needy side and the giveth forward side with technology driven, true time enhanced interpersonal SUPPORT. Zendesk has bridged gaps and I have no discernible dislikes that stand alone.
What problems is the product solving and how is that benefiting you?
As stated above, I have received supportive feedback and connectivity across miles via Zendesk solutions and I have utilized them in all applicable ways. There is smoother joining of parties and solid guidelines keeping both sides moving forward in the quest for whatever they may be needing an answer to. And it truly fits as a Company name: Zendesk. The bridge to clear the gaps.
Recommendations to others considering the product:
There are more ways than imaginable to have a client based communication avenue, but many roads lead to dead ends. Don't end up on the same path. Let Zendesk take the wheel ( but only for the necessary time ).
Excellent platform for incident management
What do you like best about the product?
The best thing about this platform is the simplicity of its use. And being a solution in the cloud, its deployment is very fast. In addition to allowing the customization of the solution, it also allows to create a knowledge base on common problems and how to solve them, which improves the response time.
What do you dislike about the product?
The only thing to mention at this point is that an external platform is required to have good statistical graphics on the incidents loaded on the platform
What problems is the product solving and how is that benefiting you?
With Zendesk we were able to start managing and prioritizing the incidents that our clients reported. In addition, we begin to have statistics on the support provided, how much average resolution time we have, what is the technology that most requires support, etc.
Recommendations to others considering the product:
I recommend the use of Zendesk for incident management, as it is a very simple and fast deployment platform because it is in the cloud. It has all the necessary functions for handling incidents and statistical reports.
Great Chat Tool
What do you like best about the product?
The visibility (as an admin) to view your team's live chats is wonderful; inputting shortcuts is intuitive
What do you dislike about the product?
I saw this on the ZD message boards and it did not seem to be a priority based on ZD responses, but the ability for the account owner to log someone out of chat manually would be fantastic, and I really hope it's implemented soon.
What problems is the product solving and how is that benefiting you?
ZD Chat has streamlined our customer contacts and helped organize our ticket library
Very useful
What do you like best about the product?
The administration panel is very easy to use, you can create some things really good
What do you dislike about the product?
The price of the plans are too high for me
What problems is the product solving and how is that benefiting you?
Offering a support system to my customers
Best review software ever
What do you like best about the product?
We have been using it for our company for the past year and it's been great
What do you dislike about the product?
The lack of apps available on the app store
What problems is the product solving and how is that benefiting you?
Customer support.
I think it's a quick way to communicate
What do you like best about the product?
Quick way of communication and very simple to work with.
What do you dislike about the product?
Nothing special, the platform is as I expected.
What problems is the product solving and how is that benefiting you?
I received help to deal with some issues related to some sites and thus with the platform it was faster.
Recommendations to others considering the product:
There must be more people for support at any time of the day.
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