Zendesk Suite
ZendeskReviews from AWS customer
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Zendesk Support on ticketing tools
What do you like best about the product?
Tracking daily operation activity to understand more on cases that involved customers.
What do you dislike about the product?
So far did not face any negative experience yet
What problems is the product solving and how is that benefiting you?
Tracking daily operation activity to understand more on cases that involved customers.
Fantastic UI so far. Use it everyday and is working great.
What do you like best about the product?
Great hub for tickets. Increases transparency with the support team. Really helps with collaboration.
What do you dislike about the product?
Nothing that I can think of - maybe just an easier way to see followed tickets and internal messages that you're tagged in.
What problems is the product solving and how is that benefiting you?
A commonplace to deal with customer inquiries really helps with collaboration and transparency.
Amazing Support Software
What do you like best about the product?
It has made it much easier to answer, manage, and report on support tickets!
What do you dislike about the product?
There should be more customization available to non-Admin users
What problems is the product solving and how is that benefiting you?
Huge benefits, particularly in time saved and the ability to report on key success metrics
With Zendesk, communicate through any channel
What do you like best about the product?
I like Zendesk, it is a platform that you can integrate all communication channels to maximize customer satisfaction, so they do not have to adapt to a single communication channel, but they have many options and you will make them feel more comfortable.
What do you dislike about the product?
Nothing I dislike about Zendesk, is an excellent tool.
What problems is the product solving and how is that benefiting you?
Thanks to this platform we can interact with customers by phone, chat, email, social networks and any other channel, they meet in one place, this allows communication to be fluid, personal and effective.
Recommendations to others considering the product:
I recommend Zendesk, because they include powerful features and functions to improve the support operations of any business, it can grow and adapt to the needs of companies of any size.
Best tool for ticketing by zendesk from all there tools
What do you like best about the product?
Best ticketing tool which archive the chat exactly after the chat ends
What do you dislike about the product?
no dislike but it hung very rarely due to down-link so can be improved and pricing can be decreased
What problems is the product solving and how is that benefiting you?
Best ticketing tool where you can resolve the ticket after the chat or send email if its not resolved by dropping email have all major features and worth money
Recommendations to others considering the product:
Best tool for all chat ticketing must have it have 99.9% uplink can be trusted
easy to use and navigate
What do you like best about the product?
it allows real time connection and communication with the guests. feedback is legit and we can rectify any issues then
What do you dislike about the product?
i am currently unable to translate and export the data to my email. thus facing difficulties in the analyzation to the figures
What problems is the product solving and how is that benefiting you?
we can speak with guests immediately and we play a part with the booking process. especially in this really challenging times when customers are exposed to loads of opportunities and choices.
the best option for ticket handling
What do you like best about the product?
Zendesk makes ticket management an easy and organized task. It allows the team to work without problems in customer service. Thanks to the fact that most of the emails, calls and voicemails are registered in Zendesk, it is easy to search and know why the client made the call and who was in charge of providing help. It is a tool of great versatility since it provides functions such as alerts, automated routing, interaction tracking which is very relevant to maintain a favorable contact with customers, network monitoring, ticket management. The price is a very important factor being this very accessible, which makes it a strong competitor in its field.
What do you dislike about the product?
Automated functionality to describe open and closed emails is somewhat confusing. The client receives a separate email indicating that the request is closed. Due to its wide range of functionalities, dedication is needed to get a compression of all this software. It is not a friendly tool for medium-sized companies.
What problems is the product solving and how is that benefiting you?
With Zendesk, providing support for our clients has been a simple and quick task, which makes the service professional. With this tool we have saved the task and resources to implement a telephone system.
Recommendations to others considering the product:
spend time learning all the options and functionalities of the system.
Decent platform for managing support tickets
What do you like best about the product?
The ability to triage and manage support requests that come in from our users. It allows us to monitor and respond accordingly.
What do you dislike about the product?
It now looks quite dated and being able to create useful reports is clunky.
What problems is the product solving and how is that benefiting you?
We have users that may need technical support with our tools, so we need a way to allow them to contact us but with the ability to manage their issues.
Recommendations to others considering the product:
Almost a must-have if you have users who need to contact a support desk.
Powerful tool with best analytics
What do you like best about the product?
- Ability to pull out any data that you want
- Automation and Triggers feature that allows us automating CS routines
- Ability to guide the agent's decision making in a wide array of scenarios
- A lot of APIs to use to integrate with our backend system
- Automation and Triggers feature that allows us automating CS routines
- Ability to guide the agent's decision making in a wide array of scenarios
- A lot of APIs to use to integrate with our backend system
What do you dislike about the product?
- Inability to fully customize Contact Form with a contextual information
- No chatbot - just an Answer Bot which doesn't really communicate with our customers
- No integration with other Zendesk products (e.g: Zendesk Chat <> Zendesk Support)
- No out-of-box integrations with other products
- Lack of proximity between Zendesk Team and our internal team (they less likely to travel to our KL site)
- No chatbot - just an Answer Bot which doesn't really communicate with our customers
- No integration with other Zendesk products (e.g: Zendesk Chat <> Zendesk Support)
- No out-of-box integrations with other products
- Lack of proximity between Zendesk Team and our internal team (they less likely to travel to our KL site)
What problems is the product solving and how is that benefiting you?
- Data analytic - root cause analysis, SLA tracking
- CS workflow management
- Automating less complex CS contacts
- CS workflow management
- Automating less complex CS contacts
Experience with Zendesk Support
What do you like best about the product?
Easy to use tool to consolidate customers' tickets
What do you dislike about the product?
Too many functions, lack of time to explore
What problems is the product solving and how is that benefiting you?
One stop place for all customer queries
Able to track SLA and CSAT
Able to track SLA and CSAT
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