Zendesk Suite
ZendeskReviews from AWS customer
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Zendesk chat is very powerful
What do you like best about the product?
All experts/agents can see the history entirely so that all customer's voice is taken care accordingly.
What do you dislike about the product?
none so far. All needs already covered...
What problems is the product solving and how is that benefiting you?
Increasing CSAT score as the customer's feedback is online and real time.
Long Term User of Zendesk knows about great product development and innovation
What do you like best about the product?
Zendesk as a Product provides many features that are intuitive, beautiful, and a joy to use. I especially like the fact that they put the customer first in terms of design and interaction.
What do you dislike about the product?
At times because of the fast pace of innovation, some of the features may not receive updates for quite a long time, which is unfortunate as further innovation could bring those features to a 10/10 rather than 7 or 8 / 10
What problems is the product solving and how is that benefiting you?
Zendesk Support makes it easy to build workflows and enables easier and more efficient communication with customers.
Recommendations to others considering the product:
Please consider the features of Zendesk and how they can be used for your use case, and know that adapting your use case to the technology will have great results, rather than simply expecting Zendesk to be as your previous system. It's a partnership.
Happy but can be happier
What do you like best about the product?
Easy interface delivering what's needed.
It was new features and AI tech we love.
It was new features and AI tech we love.
What do you dislike about the product?
Pricing becoming higher and the customer success teams need to work on the priorities needed particularly support to clients.
What problems is the product solving and how is that benefiting you?
Member concerns, self service intro
points concern
booking concerns
points concern
booking concerns
Recommendations to others considering the product:
Identify channel to use/support
Charm's Zendesk Support REview
What do you like best about the product?
All of it but what's best are the automations, triggers and macros because it helps a lot with our agents when it comes to common concerns wherein they don't need to come up with a customized answer.
What do you dislike about the product?
None so far. We just have slight concerns with their support@zendesk.com wherein all our email concerns are answered through their help center.
What problems is the product solving and how is that benefiting you?
It makes our work easier, since the function of zendesk is so convenient and easy to use.
Zendesk works for Us
What do you like best about the product?
I like how the team and the tool help us in managing our concerns by providing great service and easy to use tool. In pricing, the tool is so cheap compare to other competitors but the result are the same.
What do you dislike about the product?
None for now. But I think the team needs to improve the Zendesk Support team who helps us in trouble shooting.
What problems is the product solving and how is that benefiting you?
It helps us to manage our concerns by creating tickets and sorting things right. Also, the automations and triggers helps us to do our work easily
Recommendations to others considering the product:
Grab the Suite now, it will help you to manage your concerns.
Zendesk is the modern, easy, faster technology for customer support
What do you like best about the product?
Omnichannel, Guide, Data and Reporting, and the new products (obviously all :))
What do you dislike about the product?
We need support.zendesk to have a 24/7 hotline in case of outage. Currently, they are assisting us by sending articles (we need a lil urgency here :))
What problems is the product solving and how is that benefiting you?
Customer to Business Support and (future) Business to business
open box experience is clear, easy to use
What do you like best about the product?
easy for ticketing tracking, end to end process of CRM cycle for end users / agents / operations
What do you dislike about the product?
no proactive notification for the backend update
What problems is the product solving and how is that benefiting you?
efficiency for global operations
Has worked well as our business scaled
What do you like best about the product?
We started using Support when we had just a CS Team of 1...me basically. Now after 5 years, we still use it with 30 Agents, and the platform has remained solid and intuitive. Changes and upgrades have happened but all quite seamless.
What do you dislike about the product?
The problem is possibly more on our side, but the ability to add plug-ins and different things like Macros became a bit over-whelming at one stage and we needed to simplify. So we did, but a suggestion might be for Zendesk to consider simplifying the options.
What problems is the product solving and how is that benefiting you?
Good quality engagement between customers and our own support. Good information at hand.
Simple and Straightforward.
What do you like best about the product?
The easy accessibility and simplicity of the chat makes it easy for the clients and its customers.
What do you dislike about the product?
So far, as a consumer I have no problems so far. Zendesk has an exceptional organisation structure.
What problems is the product solving and how is that benefiting you?
Zendesk has definitely made work more efficient, The structure of the product has made it easy to navigate through.
So far so good
What do you like best about the product?
Integration with zendesk ticketing system
What do you dislike about the product?
better on-site product support in terms of user experience
What problems is the product solving and how is that benefiting you?
customer conversion
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