Zendesk Suite
ZendeskReviews from AWS customer
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Redefining Customer Experience
What do you like best about the product?
The omni-channel capability and the agility when it comes to scaling operations.
What do you dislike about the product?
Zendesk has always evolved along the voice of customer so no negatives.
What problems is the product solving and how is that benefiting you?
Zendesk has transformed my Support operations to adopt a more proactive, predictive and preventive customer experience delivery. Zendesk has saved us so much time from the status go all the way to bau operations.
Recommendations to others considering the product:
Dont have second thoughts. If you are looking for an end to end customer experience platform that will delight your customers, Zenyour answer!
Zendesk Review
What do you like best about the product?
I love being able to leave internal notes and not have the end-user view them
What do you dislike about the product?
I feel like the reporting capabilities are sometimes limited. We try to pull certain types of reports and metrics, but there's only so much we can pull
What problems is the product solving and how is that benefiting you?
We use it for Operations, Marketing, Support overall, etc. We filter all of our customer requests into this system, so it allows us to grow and scale easily while responding to customers on a first-come, first serve, timely basis.
Recommendations to others considering the product:
Creating new reports, easier metrics, etc.
Review on Zendesk
What do you like best about the product?
Real time chat feature is available.
Email integration is also very effective and efficient.
Ticket management is very helpful.
It follows multi channel communication process.
Video call feature is also available.
It has a great integrated channel support.
Email integration is also very effective and efficient.
Ticket management is very helpful.
It follows multi channel communication process.
Video call feature is also available.
It has a great integrated channel support.
What do you dislike about the product?
Mobile version needs improvement.
Customer support is not that responsive.
Whenever there is a update there is no notification.
Customer support is not that responsive.
Whenever there is a update there is no notification.
What problems is the product solving and how is that benefiting you?
All my project management related problems are solved by this tool
Recommendations to others considering the product:
Great tool use it.
Zendesk worked the way it said it does.
What do you like best about the product?
Zendesk was easy to use and easy to navigate. It was also user-friendly and it did not take me a lot of time to understand the platform.
What do you dislike about the product?
It could be a little clunky and it could take multiple steps to get something done. It sometimes was a challenge to integrate with other tools.
What problems is the product solving and how is that benefiting you?
Customer support was our key problem - engaging with them, solving problems, and tracking the results.
Recommendations to others considering the product:
It's a great tool- just evaluate if you need all of its features or a simpler tool will meet your needs.
Zendesk for customer support
What do you like best about the product?
It is very interactive and allows for easy tracking of any work done on a specific ticket
What do you dislike about the product?
It does not allow for certain comments or actions to be removed from a ticket
What problems is the product solving and how is that benefiting you?
Customer interactions, refunds
Zendesk Support A very Good ticketing System
What do you like best about the product?
This is being used in our organization to provide IT-support for our customers. It's a very good tool and has a lot of features. We can easily create predefined reply through macros, call support, chat support.
And mostly I like it's customization features, which help us to create our own view to see the tickets on the customized dashboard.
And mostly I like it's customization features, which help us to create our own view to see the tickets on the customized dashboard.
What do you dislike about the product?
Earlier ee face some difficulties to view the customer attachments on tickets but now it was resolved.
What problems is the product solving and how is that benefiting you?
We are providing IT support for our internal product. It really helps us to provide support and track them.
Recommendations to others considering the product:
I would like to suggest, use this in your organization for better customer support with transparent. It's very user-friendly and its' features are amazing.
Chat support review
What do you like best about the product?
Zendesk Chat offers a great basic tool for chat support, you are able to:
- set chat hours
- notifications
- maximum chats
- triggers/automations
- macros
- pop-out chat for easier UI experience
- very user-friendly
- good data collection for reports and troubleshooting
- It also offers a Google translate integration
- set chat hours
- notifications
- maximum chats
- triggers/automations
- macros
- pop-out chat for easier UI experience
- very user-friendly
- good data collection for reports and troubleshooting
- It also offers a Google translate integration
What do you dislike about the product?
I wish that as an Admin I could kick people off chat when they forget to log off. I also wish that there was a screen-sharing option for both the agent as well as the customer. I also wish that the rating system had additional options, such as stars or a value out of 10, the thumbs up and thumbs down is very limiting. The Idle time-out is URL based and not browser-based, and it doesn't seem to work when the computer goes into sleep mode.
What problems is the product solving and how is that benefiting you?
My team has been able to effectively serve our customers in a more timely and efficient matter thanks to Zendesk Chat.
Amazing for our customer service team
What do you like best about the product?
Easy to take tickets and put in your name, which makes reporting on users very easy.
What do you dislike about the product?
We would like to integrate with other services such as Salesforce, but it's proving quite difficult.
What problems is the product solving and how is that benefiting you?
Easy to log and report emails coming in through ur different email channels.
Recommendations to others considering the product:
Great for customer service for small to medium sized teams.
Great Communication Tool
What do you like best about the product?
making calls and emails through the program
What do you dislike about the product?
should be able to link tickets to more attributes in Magento
What problems is the product solving and how is that benefiting you?
currently working on implementing the chat feature of the service
Good Chat experience, some integration challenges
What do you like best about the product?
Clean interface, easy to use, Zendesk Chat responds to the needs of the agents managing the chat.
What do you dislike about the product?
The integration with our CRM software presented some challenges because of the large number of IPs that need to be opened for the Zendesk chat client to access the CRM's integration module. The CRM is deployed locally and lives behind a firewall. We eventually had to give up on the integration.
What problems is the product solving and how is that benefiting you?
Instant communication with potential customers is facilitated by the Zendesk chat. Customers get fast answers from online agents. This leads to fewer trivial cases in our case queue as many questions can be answered quickly on chat.
Recommendations to others considering the product:
Analyze your integration requirements carefully.
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