Zendesk Suite
ZendeskExternal reviews
6,538 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Zendesk is a great tool for customer service!
What do you like best about the product?
The platform is extremely customizable in terms of letting you choose a template or fine-tune the design to your liking. While our marketing manager used this feature more, Zendesk offers helpful in-platform analytics. As the customer service manager, you can easily see how your agents are performing and what pages visitors are on before they reach out to you. You can also track chat logs and data over time.
What do you dislike about the product?
A free version of Zopim is available, which is how we started using Zopim and Zendesk originally. However, it can be very restrictive in terms of what you can and cannot do. For example, by default, the free version shows a “We are Offline” image when the chat is unattended. Due to this, customers get the idea that they can’t get in touch with your support team. The paid plans allow you to hide this option, as well as make other changes to the way your chat appears.
What problems is the product solving and how is that benefiting you?
As the customer service manager, Zendesk was an amazing tool at helping us track issues with our customers as well as the progress of our agents. I started using this when it was Zopim and Zendesk separately and have always been impressed with the ease of use.
Zen Support
What do you like best about the product?
Very simple to use, the ability to track customers' previous interactions with our team has been a huge help in providing quick and efficient support.
What do you dislike about the product?
There's no real dislikes for me. Routing and Triggers can be confusing, they have a really great wiki for these things. If those do not help, their support team is very helpful with working through any problems.
What problems is the product solving and how is that benefiting you?
We are able to provide continuous support to our customers across several brands. Zen also provides great reporting tools.
User Friendly and Great Customer Service
What do you like best about the product?
Very straightforward and effective for communicating with customers over multiple platforms. There were rarely issues with the program that weren't the fault of the internet my business was on at the time. But when there were they were always very quick to hop on and take care of it.
What do you dislike about the product?
There isn't much not to like, calls drop somewhat regularly but I believe that is more of an issue with the internet rather than Zendesk.
What problems is the product solving and how is that benefiting you?
Makes it simple to utilize multiple methods of communication while keeping track of which customers you've already helped so your coworkers aren't potentially assisting them again.
Zendesk Chat is the perfect way to instantly talk with perfect video chat.
What do you like best about the product?
It is very easy to use and helped our organization in building a better customer support. This tool allows us to communicate and chat instantly in a more efficient way. Customer can easily speak to a real person through Zendesk Chat and get a fast response of our conversation.
What do you dislike about the product?
The most obvious difficulty in this software is that it is not a straightforward tool to use, and found it quite difficult adjusting to the different modules on Zendesk Chat. Some features are not so easy to configure and the graphical interface is not very attractive.
What problems is the product solving and how is that benefiting you?
Zendesk Chat software is very intuitive and user friendly chat tool. This software provide the great opportunity for Chatting with our colleagues and team members in a more convenient way. I would recommended this software to everyone with perfect chat conversation.
My Review of Zendesk Support application
What do you like best about the product?
Zendesk support is application that respond quickly to your customer, smarter notifications and give customer updates and automate your workflow.
What do you dislike about the product?
Zendesk is helpful but it also has downside specially using the application. you need Wifi to connect and use Zendesk and also sometimes it took time to received the respond.
What problems is the product solving and how is that benefiting you?
Zendesk Support help me a lot because it gives easy communication for support.
Recommendations to others considering the product:
Zendesk Support is good application because you will fast respond to your problems.
Zendesk to provide you the best customer service
What do you like best about the product?
Zendesk is basically designed for companies to make a good platform for customer service. As I really like the fact that this amazing application allows me to form a support system for my clients in order to solve all their queries and problems at the moment. Additionally, it provides a portal that is excellent in working and also the interface is quite modern and customizable. It gas a pretty good support system that provides customers a lot of help through phone, email and also social media.
What do you dislike about the product?
A quick and simple response is given to the customers through this amazing platform that enables the customer satisfaction. All the features are useful and immense effective for any sort of organization. Apart from this I cannot think of any objections in it everything is superb easy and also convenient to makes customers satisfaction more convenient. So, in this particular application I d find anything to object specifically.
What problems is the product solving and how is that benefiting you?
Integration of this product with marketing tools in order to manage email campaigns is quite astonishing for me. Also it readily integrates with all the communication channels that are being used in the company to communicate with each one of client as well. Tracking system of Zendesk is my most favorite so that I can easily keep track on all the records of the tickets in the future.
Recommendations to others considering the product:
Customer support system is an integral part of any kind of organization whether they are small or larger size. So, there is always a need of that system that ensures that all the issues and problems of the customers could be readily managed in a regular pattern. In this regard this application is a must have because it provides each and every useful feature to support the customers in every possible way.
Works as Needed, Respectable Analytics
What do you like best about the product?
What I like the best about the chat feature is the easy to visually see and manage the chats that are currently open and/or being handled.
What do you dislike about the product?
I dislike not being able to have a more clear view of which support reps are handling what issues.
What problems is the product solving and how is that benefiting you?
As of now I'm solving technical issues regarding client accounts through the chat.
Recommendations to others considering the product:
Make management of reps and chat tickets more streamlined. It could also have better integration with the ticketing system that Zendesk provides, so that we could see Customer Profiles in the tickets and easier make changes to them.
It's Zendesk
What do you like best about the product?
It looks complicated at first glance, but it's pretty easy to navigate after you get the basics down. Helps us maintain the flow of emails and call tickets from our customers and users. The payout app is really helpful for any payouts and refunds we have to issue.
What do you dislike about the product?
Besides the main support setup, it hard to figure out the other tools on the system since some of them don't work all that well.
What problems is the product solving and how is that benefiting you?
helping customers and users of the Postmates app with their email questions and concerns. It also processes our call tickets so we have a good record of the call. The system also helps us issue credits and refunds.
Recommendations to others considering the product:
Pretty good software to use
Great for helping our clients when in need!
What do you like best about the product?
The ease of use and how easy it is to delegate requests to other staff members. We are able to efficiently and urgently serve all of our clients with Zendesk. It also allows us to show our clients how to better use our product via the Knowledge base tool.
What do you dislike about the product?
It can sometimes be confusing when merging tickets. The tickets them self are simply shown as the ticket number with no additional information, so we have to still go into each ticket number.
What problems is the product solving and how is that benefiting you?
We are able to handle our clients requests much faster than when we were simply using email. Zendesk is wayyyy more efficient in that manner. Our speed of tickets solved has increase, and it shows us our clients overall satisfaction score. This is very helpful to our team!
Great support email for customers to reach us
What do you like best about the product?
the ease of checking new messages and replying to customers quickly
What do you dislike about the product?
That customers can solve out an issue themselves, because sometimes a reply is needed and it can get lost in the mix. Replies often get sent to spam or promotions folders as well.
What problems is the product solving and how is that benefiting you?
We are able to reach customers easily
Recommendations to others considering the product:
Great for customers to reach a support email.
showing 4,671 - 4,680