Zendesk Suite
ZendeskReviews from AWS customer
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Excellent ticketing tool
What do you like best about the product?
- Easy to deploy for any Service Desk project or new implementation.
- Out of the box Templates for fast service deployment, including reports, and SLA metrics for general use.
- Web based. This provide high compatibility since it can be used on any device with a Web browser
- Wide array of features for reporting, SLA tracking, and performance tracking.
- Excellent user interface and easy to use.
- Out of the box Templates for fast service deployment, including reports, and SLA metrics for general use.
- Web based. This provide high compatibility since it can be used on any device with a Web browser
- Wide array of features for reporting, SLA tracking, and performance tracking.
- Excellent user interface and easy to use.
What do you dislike about the product?
The zendesk support service is somewhat slow to respond. However, they have very knowledgeable representatives and provide effective responses.
What problems is the product solving and how is that benefiting you?
We were needing a ticketing tool for our Service Desk service. Zendesk got us up and running in no time.
Zendesk necessary for helpdesks.
What do you like best about the product?
Zendesk makes it easy to sort, assign, and follow through on support requests making your customers happy.
What do you dislike about the product?
Overall great product but unfortunately quite expensive.
What problems is the product solving and how is that benefiting you?
It allows us to keep up in staff/end user requests across multiple campuses.
Recommendations to others considering the product:
Much better than other solutions out there.
A marvel to win over your customers' hearts
What do you like best about the product?
The intuitive interface greatly facilitates the management of complaints and claims, as well as the administration of customer service from the multiple digital channels that the organization has available to reach our customers.
What do you dislike about the product?
The few things that don't feel so good are the need to buy individual accounts. I believe there should be a corporate option that enables SMEs to manage small work groups.
What problems is the product solving and how is that benefiting you?
Multichannel customer service, in addition to allowing the creation of knowledge bases so that customers can self-serve by searching the frequently asked questions for any doubts they may have.
Recommendations to others considering the product:
Dare to use it, it is easy to implement and also allows you to try the site for 13 days without needing to add a credit card.
Zendesk Review
What do you like best about the product?
Zendesk is an easy way to track and communicate with customers. It's great that you can track metrics and save canned responses.
What do you dislike about the product?
Tickets can get lost sometimes and are not always tagged correctly. They sit in an unassigned ticket bucket which if not seen, can hurt our metrics.
What problems is the product solving and how is that benefiting you?
Any customer request or communication. It is a central location to house all of that information and it's great that you can look back how previous issues were handled. We can track all communications throughout the company nationwide.
Awesome tool to provide support information
What do you like best about the product?
Its ability to provide diverse communication channels to support customers/employees.
What do you dislike about the product?
There is nothing to dislike, provides great services
What problems is the product solving and how is that benefiting you?
Employees IT support and others
Ok, nothing special
What do you like best about the product?
All messages in one platform. You can easily reply to any customer very quickly. The macro system is useful.
What do you dislike about the product?
Search isn’t accurate, and you cannot filter message very well.
What problems is the product solving and how is that benefiting you?
One platform for all message. I can handle every message very quickly.
Zen on Deck
What do you like best about the product?
Zendesk is pretty much a self contained platform that analysis all quality control measure and call center metrics for the user. It's full of tutorials to assist the user will any questions.
What do you dislike about the product?
If there are any problems bigger than the regular things, customer service calls can be a bit long.
What problems is the product solving and how is that benefiting you?
Customer service representatives operate in real time and all the best aspects of quality control are available for the representative to access.
Best Helpdesk for resolving the tickets of the customers.
What do you like best about the product?
You can integrate with other applications like jira and hubspot where respective team can interact among themselves and resolve the issue of the customer.
What do you dislike about the product?
Downside of it is while copying the fields of the ticket to other integrated apps some of the fields might not get copied on rare occasion.
What problems is the product solving and how is that benefiting you?
Solving the customer issues. It is smoother platform to resolve the issues at the same time keeping the customer updated
Recommendations to others considering the product:
You can blindly use this to resolver client issues
With Zendesk, productivity is increased
What do you like best about the product?
Zendesk is best at solving tickets fast. UX is simple, perfect with keyboards shortcuts. You can solve cases at the speed of light.
What do you dislike about the product?
Reporting, CRM features, lack of customer overview
What problems is the product solving and how is that benefiting you?
Thanks to Zendesk Guide, we can have a simple and efficient FAQ. Easily.
Good idea, but not so good made in the end
What do you like best about the product?
Easy experience of use, and easy integration towards other software packages (API integrations)
What do you dislike about the product?
Easy mistake possibility to publicly leave a comment that you should not have had.
What problems is the product solving and how is that benefiting you?
Easy support and notification system for agile support environments
Recommendations to others considering the product:
Make sure you train your staff properly, but generally this is a good and easy solution to use.
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