Zendesk Suite
ZendeskExternal reviews
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Fantastic support software
What do you like best about the product?
I love the fact that there is an audit trail of everything on here, nor just for me, but the entire team
What do you dislike about the product?
The only thing I dislike about zendesk support is not being able to allocate a ticket to multiple agents
What problems is the product solving and how is that benefiting you?
We're solving the issue of having support requests going to each agents personal inbox rather than a central location
Zendesk Chat is the perfect tool for communication and collaboration.
What do you like best about the product?
The best thing about this software is that we can easily communicate with the team worker in the world at anywhere and at anytime by using this efficient software. Its some features are very easy such as file sharing, video conferences and share chat. The another benefit in this software that is screen sharing are very easy to use in a group. So it is the best software for communication.
What do you dislike about the product?
The most obvious difficult of this software is that sometimes this software cannot provide the best quality of audio and video chat because the bad internet connection cannot provide the best service. Zendesk Chat is very easy to use and it's features are very outstanding such as presentation of data, information and images.
What problems is the product solving and how is that benefiting you?
Zendesk Chat is the perfect software for team collaboration and also best tool for audio and video calls in a group video chat. I can easily use this software because I can easily communicate with our friends and colleagues.
The best in the market
What do you like best about the product?
I don't see any other chat platform so fully functional than Zendesk/Zopim. It really provides every option to handle the chat instantly. It makes life easier for a chat support agent by connecting with its Zendesk CRM and assist the visitor accordingly.
What do you dislike about the product?
There is nothing much to dislike any option but the sign of visitors with new messages can be improved to let the agent notify immediately of any unattended chat.
What problems is the product solving and how is that benefiting you?
We are handling the customers for our client and it works well. If only it provides the option of remote access, our tech support people would have no burden of moving to other software for anything.
The brain of my ticketing system!
What do you like best about the product?
A robust ticketing/inbound and outbound email system.
What do you dislike about the product?
When it crashes it brings down your entire workflow.
What problems is the product solving and how is that benefiting you?
Maintaining/organizing customer support tickets.
Lightweight Help Desk and Knowledge Management Tool at a Reasonable Cost
What do you like best about the product?
Zendesk has been an excellent system for our small IT Team to track incidents, problems, requests, and changes. It provides an easy to use, flexible framework for tracking our activity.
What do you dislike about the product?
The tool is not ITIL compliant out of the box. It's not designed for ITSM without some customization.
What problems is the product solving and how is that benefiting you?
We're able to track our work. The biggest problem we faced was that we were disappointing our customers because we did not follow through on our promises.
Recommendations to others considering the product:
As a lightweight service desk management tool, Zendesk is excellent. If you're looking for an all-in-one ITIL or ITSM solution, you'll need to do some work on the system to make it work.
Zendesk support is a wonderful ticketing system that is very customizable and user friendly.
What do you like best about the product?
I like how intuitive and easy it is to use. I had no background with Zendesk going in and was able to configure the entire thing just by watching the training videos provided.
What do you dislike about the product?
There are some functionalities that it is missing, but I guess you will always have limitations from "programming" from a user interface. I.e. simple trigger and automation actions based on certain criteria, ability for push notifications to desktop or browser.
What problems is the product solving and how is that benefiting you?
Zendesk offers a variety of different solutions, however we strictly use the support for an incoming ticketing system with automated responses that look very personalized. A benefit that is very visible is that all past tickets are there in the system to view. Also, the company is getting a lot more done as problems and tasks are very well organized.
Recommendations to others considering the product:
Zendesk Support is great at what it does and a lot of companies use it. After implementation I have been going on with my day-to-day and realized a good chunk of the companies I am emailing with are using Zendesk. I would not say they are the absolute best or even better than competitors, but it is very well liked and I have had no hard complaints with it so far. Overall I would highly recommend.
Zen Desk review
What do you like best about the product?
The effectiveness of how it zen desk works. Easy to see what needs to be done.
What do you dislike about the product?
Too many tags on a ticket, makes it difficult for searching
What problems is the product solving and how is that benefiting you?
Getting my "to do" list complete
Zendesk Support
What do you like best about the product?
I like how they organize the tickets into categories such as pending, on-hold, or open. It creates an optimal workflow when I am working on a big team where it show who is tackling which issues.
What do you dislike about the product?
I don't like how there are a lot of extra tabs on the side that we usually do not use such as emails, follow-up, or suspended tickets. Also the reset sort order button is a little small.
What problems is the product solving and how is that benefiting you?
We get all of our company tickets through this program where we can tackle tech support issues for our tablet product.
ZenDesk Support
What do you like best about the product?
ZenDesk is quick way of establishing communication between the clients and customer and it enables feedback to customer support.
What do you dislike about the product?
Sometimes they are not able to fulfil their task but that depends on the customer management.
What problems is the product solving and how is that benefiting you?
As a customer, Zendesk helped me resolve some issues when placed products were not functioning.
Robust Online Customer Support Software
What do you like best about the product?
Zendesk is super easy to sign up and setup due to its user-friendly user interface. Also, their customer support is excellent.
What do you dislike about the product?
The mobile app of Zendesk Support is a bit difficult to understand and use as compared to its computer version.
What problems is the product solving and how is that benefiting you?
Zendesk Support has been a valuable tool for our company to support and manage customer requests and needs online.
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