Zendesk Suite
ZendeskExternal reviews
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All Calm-No Storm:Zendesk for support
What do you like best about the product?
Smart, service enhancing communication for all aspects of business replies and needs. As comparable as a face to face Q & A using Zendesk as the absolute liason. Check out how many professional messages are intercepted through zendesk-and you may have even missed a few. Solving connection gaps 24/7.
What do you dislike about the product?
I have been on the needy side and the giveth forward side with technology driven, true time enhanced interpersonal SUPPORT. Zendesk has bridged gaps and I have no discernible dislikes that stand alone.
What problems is the product solving and how is that benefiting you?
As stated above, I have received supportive feedback and connectivity across miles via Zendesk solutions and I have utilized them in all applicable ways. There is smoother joining of parties and solid guidelines keeping both sides moving forward in the quest for whatever they may be needing an answer to. And it truly fits as a Company name: Zendesk. The bridge to clear the gaps.
Recommendations to others considering the product:
There are more ways than imaginable to have a client based communication avenue, but many roads lead to dead ends. Don't end up on the same path. Let Zendesk take the wheel ( but only for the necessary time ).
Excellent platform for incident management
What do you like best about the product?
The best thing about this platform is the simplicity of its use. And being a solution in the cloud, its deployment is very fast. In addition to allowing the customization of the solution, it also allows to create a knowledge base on common problems and how to solve them, which improves the response time.
What do you dislike about the product?
The only thing to mention at this point is that an external platform is required to have good statistical graphics on the incidents loaded on the platform
What problems is the product solving and how is that benefiting you?
With Zendesk we were able to start managing and prioritizing the incidents that our clients reported. In addition, we begin to have statistics on the support provided, how much average resolution time we have, what is the technology that most requires support, etc.
Recommendations to others considering the product:
I recommend the use of Zendesk for incident management, as it is a very simple and fast deployment platform because it is in the cloud. It has all the necessary functions for handling incidents and statistical reports.
Great Chat Tool
What do you like best about the product?
The visibility (as an admin) to view your team's live chats is wonderful; inputting shortcuts is intuitive
What do you dislike about the product?
I saw this on the ZD message boards and it did not seem to be a priority based on ZD responses, but the ability for the account owner to log someone out of chat manually would be fantastic, and I really hope it's implemented soon.
What problems is the product solving and how is that benefiting you?
ZD Chat has streamlined our customer contacts and helped organize our ticket library
Very useful
What do you like best about the product?
The administration panel is very easy to use, you can create some things really good
What do you dislike about the product?
The price of the plans are too high for me
What problems is the product solving and how is that benefiting you?
Offering a support system to my customers
Best review software ever
What do you like best about the product?
We have been using it for our company for the past year and it's been great
What do you dislike about the product?
The lack of apps available on the app store
What problems is the product solving and how is that benefiting you?
Customer support.
I think it's a quick way to communicate
What do you like best about the product?
Quick way of communication and very simple to work with.
What do you dislike about the product?
Nothing special, the platform is as I expected.
What problems is the product solving and how is that benefiting you?
I received help to deal with some issues related to some sites and thus with the platform it was faster.
Recommendations to others considering the product:
There must be more people for support at any time of the day.
Zendesk Support on ticketing tools
What do you like best about the product?
Tracking daily operation activity to understand more on cases that involved customers.
What do you dislike about the product?
So far did not face any negative experience yet
What problems is the product solving and how is that benefiting you?
Tracking daily operation activity to understand more on cases that involved customers.
Fantastic UI so far. Use it everyday and is working great.
What do you like best about the product?
Great hub for tickets. Increases transparency with the support team. Really helps with collaboration.
What do you dislike about the product?
Nothing that I can think of - maybe just an easier way to see followed tickets and internal messages that you're tagged in.
What problems is the product solving and how is that benefiting you?
A commonplace to deal with customer inquiries really helps with collaboration and transparency.
Amazing Support Software
What do you like best about the product?
It has made it much easier to answer, manage, and report on support tickets!
What do you dislike about the product?
There should be more customization available to non-Admin users
What problems is the product solving and how is that benefiting you?
Huge benefits, particularly in time saved and the ability to report on key success metrics
With Zendesk, communicate through any channel
What do you like best about the product?
I like Zendesk, it is a platform that you can integrate all communication channels to maximize customer satisfaction, so they do not have to adapt to a single communication channel, but they have many options and you will make them feel more comfortable.
What do you dislike about the product?
Nothing I dislike about Zendesk, is an excellent tool.
What problems is the product solving and how is that benefiting you?
Thanks to this platform we can interact with customers by phone, chat, email, social networks and any other channel, they meet in one place, this allows communication to be fluid, personal and effective.
Recommendations to others considering the product:
I recommend Zendesk, because they include powerful features and functions to improve the support operations of any business, it can grow and adapt to the needs of companies of any size.
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