Zendesk Suite
ZendeskReviews from AWS customer
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6,497 reviews
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Great Software
What do you like best about the product?
ZenDesk has mastered communication. When working with potential clients everything is documented and easily pulled up when needed.
What do you dislike about the product?
I have noticed sometimes there is a bit of delay Sending out emails.
What problems is the product solving and how is that benefiting you?
With zendesk support, potential clients can easily email, chat, or call us and it is always documented.
Recommendations to others considering the product:
I would recommend Zendesk support. I have enjoyed using it.
Best Support Tool both for customers and users
What do you like best about the product?
Ticketing system is awesome. Reporting tools are just great with plenty of metrics to be taken into account.
What do you dislike about the product?
Some of the integrating apps are hard to understand and, in my opinion, should be developed by Zendesk itself and not third companies.
Explore and Insights need quite a lot of time to be understood and handled efficiently.
Explore and Insights need quite a lot of time to be understood and handled efficiently.
What problems is the product solving and how is that benefiting you?
Main communication channel with customers.
Recommendations to others considering the product:
Get the initial set up done by zendesk to avoid problems that can not be easily fixed!
Not memorable
What do you like best about the product?
It’s simple and easy to use, no major complications
What do you dislike about the product?
Not nice design, a bit behind from competitors in that sense
What problems is the product solving and how is that benefiting you?
Zendesk is used on my company to solve it problems
Best Help Desk
What do you like best about the product?
Zendesk is so smooth and provides amazing tools for customer support teams.
What do you dislike about the product?
When creating tutorials in the system, you can't copy and paste images from a Google Doc.
What problems is the product solving and how is that benefiting you?
Zendesk allows me to answer our teacher's help desk tickets efficiently. Using their macro feature saves us so much time.
Great for ticket assignments and automations/triggers, but not great to Admin
What do you like best about the product?
Creating customized views, triggers, groups, automations, etc based on users specific needs
What do you dislike about the product?
It is difficult and complex to admin in terms of overlapping logic and form creations
What problems is the product solving and how is that benefiting you?
Internal technical builds/ development requests required by our technical resources
Zedesk is okay, can be slow on assisting with site issues
What do you like best about the product?
Putting in ticket for issues was a breeze, is was easy to search for customers emails, and get any information on there recent emails, or orders.
What do you dislike about the product?
It could sometimes take a while to receive a response and or even get the issues resolved.
What problems is the product solving and how is that benefiting you?
handling customer request, emails, and chats
Helpful tool for tracking and analyzing tickets
What do you like best about the product?
ability to track different staff members' day-to-day performance and tag tickets for internal reporting
What do you dislike about the product?
recent changes in reporting mechanics require additional steps to access reports
What problems is the product solving and how is that benefiting you?
track frequency of different types of inquires, increased accountability for staff task completion
Zen desk support
What do you like best about the product?
I like the fact that this is user friendly and can be accessed easily by anyone who has the connections for it.
What do you dislike about the product?
It’s helpful in providing support to anyone who has access to it.
What problems is the product solving and how is that benefiting you?
Whenever i need to access a help tool this is a great one for help.
Recommendations to others considering the product:
Just follow the tutorial when prompted and you should be able to have easy access.
Affordable and gets the job done.
What do you like best about the product?
Zendesk is incredibly easy to set up. It took less than 2 days to fully implement Support.
What do you dislike about the product?
The reporting leaves a bit to be desired
What problems is the product solving and how is that benefiting you?
We use Zendesk Support for our email platform. It helps streamline the process of interacting with our customers as their account info, email history and chat history are all visible within the pane.
Recommendations to others considering the product:
Invest in learning how to maximize the reporting. It's the only facet of Zendesk that isn't near perfect right out of the box.
It is a very good platform
What do you like best about the product?
I like that tickets are easy to find through search.
What do you dislike about the product?
I don't like how difficult it is to use triggers.
What problems is the product solving and how is that benefiting you?
Technical support problems.
Recommendations to others considering the product:
Use it
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