Zendesk Suite
ZendeskExternal reviews
6,666 reviews
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A platform for a company to reach their customers and help answer question or concerns.
What do you like best about the product?
It is one of the best communication tools I have used with a company.
What do you dislike about the product?
There are times where Zendesk can be glitchy.
What problems is the product solving and how is that benefiting you?
Customers' questions and concerns, internal communication, and tracking for data about issues.
Zendesk keeps me Zen.
What do you like best about the product?
Very user friendly and eliminates emails with this smooth ticketing system. So many great features to use!
What do you dislike about the product?
I can't think of anything I dislike. Zendesk is awesome!
What problems is the product solving and how is that benefiting you?
One channel for ticketing system and allowing others to find the ticket easily to respond. Very organized with tags you can create and templates.
Fairly easy to navigate
What do you like best about the product?
Creating macros wasn’t difficult. The internal help tickets notification is very helpful to be able to prioritize work load.
What do you dislike about the product?
My user account because of the username created, always Had problems with it.
What problems is the product solving and how is that benefiting you?
Zen desk helps create and document interactions with out students and their problems with our school related systems.
Zendesk is all you need, chat, email, support
What do you like best about the product?
When we switched to zendesk l was surprised how easy to use it is, how you have everything under 1 platform, the autoreply function is very usefull, and the ticket support system is very convenient.
What do you dislike about the product?
it was kind of confusing when the status of tickets from hold to pending, etc it will autoclose tickets and l didn't realized that.
What problems is the product solving and how is that benefiting you?
we like to keep everything under 1 place, having access to customer orders right there is very useful.
Recommendations to others considering the product:
super easy to install.
Fantastic Simple to Use Tool
What do you like best about the product?
No need for IT support and able to provide quality interactions with employees from an HR standpoint
What do you dislike about the product?
Some additional Enterprise features that would be nice to have but not part of the smaller plans
What problems is the product solving and how is that benefiting you?
Better way of tracking interactions and past closed requests from employees
A user friendly, extremely customisable experience
What do you like best about the product?
Extremely customisable, and user friendly
What do you dislike about the product?
Some features are only available via API calls
What problems is the product solving and how is that benefiting you?
Visualising our metrics via a wallboard visible to all, and streamlining of workflows through triggers and views
Recommendations to others considering the product:
Speak to them about connecting you with other users and their own in-house experts - they can provide lots of help with finding the right setup solutions
With Zendesk Explore you get reliable, flexible and scalable customers.
What do you like best about the product?
This analysis tools can help you measure and optimize every interaction a customer has with the business. And it integrates perfectly with each of the Zendesk channels so that the team can always have the necessary data to make the most accurate decisions. Zendesk Explore choose the best type of graphic for your data or design your own graphics, all from a clear interface. And so I can organize the analysis work-space through the grouping of custom fields.
What do you dislike about the product?
t has a small learning curve, but it has a lot of potential if you or someone on your team can devote enough time and energy to learn the product.
What problems is the product solving and how is that benefiting you?
With Zendesk Explore we were able to solve many problems by being able to filter our data by different subcategories and export our data to different software tools that are used. Its set and its characteristics have allowed a better communication with customers and a more efficient follow-up of any problem that may arise. It has benefited us by being able to easily manage our data, analyze it and thus increase productivity and customer satisfaction.
Recommendations to others considering the product:
If you are looking for something with adaptable prices, easy to use and something to compile customer data at a good start, this is a good software to start. It has an extremely friendly interface, since it can be customized, which allows it to be easy to use and allows you to have information about the customer. It is very suitable for real-time reports, visualization and excellence to improve as a company, also provides analysis for companies to measure and improve the entire customer experience.
Well Executed and Helpful
What do you like best about the product?
The way that Zendesk quantifies information is my favorite out of any customer service software that I've been involved with. It's efficient to use and helpful to be able to assign to different groups or associates.
What do you dislike about the product?
Sometimes it can get cluttered; it would be nice if there was a way to separate by topic and/or medium (phone v. email).
What problems is the product solving and how is that benefiting you?
Zendesk helps our associates respond quickly to inquiries and see the workflow very easily.
Recommendations to others considering the product:
Make sure the assignments stay organized so that there is no overlap of who answers certain inquiries.
Has very pleasant and versatile interface
What do you like best about the product?
It has a very pleasant and versatile interface that makes it possible to work easily and helps to obtain all customer information. The business has a strong self-support mechanism to self-suffice consumers. This includes an assessment of the quality of customer service by means of an inquiry..
What do you dislike about the product?
Repeated notices are ugly and zendesk rates can be costly when the ticket system is open and not allocated
What problems is the product solving and how is that benefiting you?
This software enables us to maintain good service with our customers. Incorporates all communication channels of the company. It has successfully served as an online trading tool to help you settle on email assistance. Everything is shared instantly, efficiently and individually with each customer in the organization.
Zendesk makes support easy
What do you like best about the product?
Zendesk is an intuitive and well designed platform for managing support environments. My team of helpdesk engineers loved the platform for its ease of use, integration and automation.
What do you dislike about the product?
The per seat cost for enterprise is high
What problems is the product solving and how is that benefiting you?
Time to resolve. Automation is fantastic. The visibility of the support process means the customer has a experience throughout their ticket journey.
Recommendations to others considering the product:
Fantastic platform that is easy to configure and deploy. Straightforward GUI and customer experience means your users will be more effective and efficient in managing tickets.
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