Zendesk Suite
ZendeskReviews from AWS customer
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Zendesk Support
What do you like best about the product?
What I like about zendesk support is it is spot on and easy to use tool. The support is awesome
What do you dislike about the product?
Actually there's nothing much I don't like about the zendesk support. I 've been using it for 1 year and aside from internet connecticity, the platfrom itself is reallt good
What problems is the product solving and how is that benefiting you?
Zendsk is the main tool we use on our business which deals with both customer and technical issues
Recommendations to others considering the product:
So far none
Best experience so far
What do you like best about the product?
I've been working as a member of our support team for just under a year at my current organization and this is my first time using Zendesk Support. It has been the most user-friendly and dynamic compared to other support programs I've used with other companies.
What do you dislike about the product?
The patches have caused us issues every now and again where the system is unavailable for a short time frame which was a minor annoyance.
What problems is the product solving and how is that benefiting you?
Customer requests and complaints. The system itself is pretty user-friendly which has been a huge asset for the volume of customer requests we receive.
Recommendations to others considering the product:
Would highly recommend if you're using another support software currently.
world-class, multi channel and single interface, Wow ...!! , but pricy
What do you like best about the product?
out of all features, live chat and messaging feature is really good and very useful. And also customer support ticketing system is really good. tracking and prioritizing tickets are simple and easy. building a knowledge base to self support customers when agents are offline also really helpful. reporting options are very useful too.
What do you dislike about the product?
licensing cost is expensive per agent / per month. No complaints other than pricing.
What problems is the product solving and how is that benefiting you?
capturing interested clients and serving customers better
Recommendations to others considering the product:
This is very useful for people who do online business for selling product or service. You should integrate with website and you can turn visitors to your clients. must have product. pricing should be more affordable though.
Excellent Ticket Management and Help Center
What do you like best about the product?
Zendesk allows a lot of customization for your company's help center. The support from both Zendesk and the community of users has been invaluable.
What do you dislike about the product?
Some of the integrations are clunky - for example, the integration with Slack, the bot treats all questions as though it can find an answer in our solution center, even when someone is asking if they can take an early lunch. We ended up turning it off.
What problems is the product solving and how is that benefiting you?
I am able to easily track user engagement through article views. I can track case work and history through the reports and searches available.
Recommendations to others considering the product:
Do your homework and use the community. You can learn a lot from other users.
Excellent app for customer communication
What do you like best about the product?
The app is really very user friendly and oriented and aimed at better communication. I like how it aims for better communication among different clients and customers.. Very effective management for multiple clients interactions
What do you dislike about the product?
Its not the cheapest solution out there for such tasks. No doubt it is one of the popular but I think they can provide some customer solutions
What problems is the product solving and how is that benefiting you?
Client targeted communication oriented meetings
Recommendations to others considering the product:
Its very user and customer oriented app
Zendesk for IT Helpdesk
What do you like best about the product?
I love the ease of searching for old tickets. The ability to update the status so that users can see and use email easily: people don't need to open a separate website. Easy-to-use platform and collaborate with colleagues. Ease of use and ability to integrate with other applications.
What do you dislike about the product?
In a manner suitable for the end-user experience oriented towards the client, the non-technical customers. You need advanced skills to manage complex workflows and SLAs for different customer groups. It can be difficult to find a specific ticket when searching with a broad keyword. It has issues with voice latency.
What problems is the product solving and how is that benefiting you?
Easy communication with customers who write to our support email for help with our products. It helps companies organize with support tickets in one place where we started using the product for the IT help desk and support services at the beginning. It helps companies stay organized with support tickets all in one place.
Recommendations to others considering the product:
Great product The value of using Zendesk is excellent The value of using Zendesk is excellent Also, do the same with other help desk software solutions
Great helpdesk tool for call center management
What do you like best about the product?
The call center management aspect is extremely thorough and useful. A lot of the management
What do you dislike about the product?
The ability to have document storage would be very useful for this tool, just based on our workload it would be very useful if this had such capability
What problems is the product solving and how is that benefiting you?
We use this primarily for our helpdesk and customer self service applications. It allows us to easily manage our workflows and make sure that tickets are being properly triaged and worked on correctly
Zendesk is a great tool with many ways to improve on it
What do you like best about the product?
I like that zendesk has become the top ticketing software in the world. It's ease of use and that so many orgs use it, makes it one to become familiar with.
What do you dislike about the product?
The thing that I dislike that it does have its fair share of random bugs, but that's typical of software and it's hard to run a software thats run on the cloud and not have some issues.
What problems is the product solving and how is that benefiting you?
Zendesk is the software that ties in all of our customer support tickets which is great to make things easy to oversee for everyone.
Easy to use
What do you like best about the product?
easy to reach out to members, to set follow ups, to gather feedback. All inclusive app that pertains to everything member support realted
What do you dislike about the product?
The follow ups can be a bit trickt to get rid of dates and autofilled fields
What problems is the product solving and how is that benefiting you?
able to delegate member emails, respond in timely manners, and track type of support requests
Recommendations to others considering the product:
none
Zendesk help desk
What do you like best about the product?
It is pretty easy to navigate and let's you send replies fast.
What do you dislike about the product?
Sometimes it lags on me and does not work depending on the browser.
What problems is the product solving and how is that benefiting you?
Help desk related for warranty.
Recommendations to others considering the product:
Maybe make it less difficult to use on other browsers. I have trouble with E explorer
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