Zendesk Suite
ZendeskExternal reviews
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Zendesk Support A very Good ticketing System
What do you like best about the product?
This is being used in our organization to provide IT-support for our customers. It's a very good tool and has a lot of features. We can easily create predefined reply through macros, call support, chat support.
And mostly I like it's customization features, which help us to create our own view to see the tickets on the customized dashboard.
And mostly I like it's customization features, which help us to create our own view to see the tickets on the customized dashboard.
What do you dislike about the product?
Earlier ee face some difficulties to view the customer attachments on tickets but now it was resolved.
What problems is the product solving and how is that benefiting you?
We are providing IT support for our internal product. It really helps us to provide support and track them.
Recommendations to others considering the product:
I would like to suggest, use this in your organization for better customer support with transparent. It's very user-friendly and its' features are amazing.
Chat support review
What do you like best about the product?
Zendesk Chat offers a great basic tool for chat support, you are able to:
- set chat hours
- notifications
- maximum chats
- triggers/automations
- macros
- pop-out chat for easier UI experience
- very user-friendly
- good data collection for reports and troubleshooting
- It also offers a Google translate integration
- set chat hours
- notifications
- maximum chats
- triggers/automations
- macros
- pop-out chat for easier UI experience
- very user-friendly
- good data collection for reports and troubleshooting
- It also offers a Google translate integration
What do you dislike about the product?
I wish that as an Admin I could kick people off chat when they forget to log off. I also wish that there was a screen-sharing option for both the agent as well as the customer. I also wish that the rating system had additional options, such as stars or a value out of 10, the thumbs up and thumbs down is very limiting. The Idle time-out is URL based and not browser-based, and it doesn't seem to work when the computer goes into sleep mode.
What problems is the product solving and how is that benefiting you?
My team has been able to effectively serve our customers in a more timely and efficient matter thanks to Zendesk Chat.
Amazing for our customer service team
What do you like best about the product?
Easy to take tickets and put in your name, which makes reporting on users very easy.
What do you dislike about the product?
We would like to integrate with other services such as Salesforce, but it's proving quite difficult.
What problems is the product solving and how is that benefiting you?
Easy to log and report emails coming in through ur different email channels.
Recommendations to others considering the product:
Great for customer service for small to medium sized teams.
Great Communication Tool
What do you like best about the product?
making calls and emails through the program
What do you dislike about the product?
should be able to link tickets to more attributes in Magento
What problems is the product solving and how is that benefiting you?
currently working on implementing the chat feature of the service
Good Chat experience, some integration challenges
What do you like best about the product?
Clean interface, easy to use, Zendesk Chat responds to the needs of the agents managing the chat.
What do you dislike about the product?
The integration with our CRM software presented some challenges because of the large number of IPs that need to be opened for the Zendesk chat client to access the CRM's integration module. The CRM is deployed locally and lives behind a firewall. We eventually had to give up on the integration.
What problems is the product solving and how is that benefiting you?
Instant communication with potential customers is facilitated by the Zendesk chat. Customers get fast answers from online agents. This leads to fewer trivial cases in our case queue as many questions can be answered quickly on chat.
Recommendations to others considering the product:
Analyze your integration requirements carefully.
Great Support Tool
What do you like best about the product?
Easy to prioritize cases, and to know who is working on what case. Ease of use when communicating with other internal teams
What do you dislike about the product?
Can be some issues when changing email addresses multiple times
What problems is the product solving and how is that benefiting you?
Allows faster response and resolution times than with regular email
Support super tool
What do you like best about the product?
I really like how you can handle requests for assistance and the many possibilities to integrate zendesk with many other applications
What do you dislike about the product?
Actually there is nothing that I don't like. Perhaps too many limitations for cheaper plans, but overall, all is well
What problems is the product solving and how is that benefiting you?
With zendesk we solve problems for our users, who encounter difficulties with our lms tool
Recommendations to others considering the product:
I recommend zendesk to all companies that want to improve customer care, before the sale and after the sale
Easy to communicate
What do you like best about the product?
Zendesk can help you everything! It is easy to communicate and very simple. My clients are liking it!
What do you dislike about the product?
I didn't find anything like it! I am very satisfied with this program! Please try it
What problems is the product solving and how is that benefiting you?
Help to my clients,24hrs per day
Rich option based customer tool
What do you like best about the product?
Variety of options and actions are available, which enables the CS Representative to answer query fast.
What do you dislike about the product?
A lot of not required options get bombarded on your screen which at times makes it difficult to work.
What problems is the product solving and how is that benefiting you?
Customer support, creating tickets, generating refunds and process actions.
My Zendesk beautiful journey
What do you like best about the product?
The most i like of Zendesk is that i can manage all the tickets my customers raises in a simple and easy way. Zendesk offers you a bunch of tools to manage all clients requests.
Without zendesk i cannot manage all the support requests i receive
Without zendesk i cannot manage all the support requests i receive
What do you dislike about the product?
I don't dislike nothing, i think, as i said before in other terms, that zendesk is the best way to manage all my clients requests
What problems is the product solving and how is that benefiting you?
Just manage customer requets, with zendesk i have more time to manage all my other daily tasks
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