Zendesk Suite
ZendeskExternal reviews
6,538 reviews
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""Great software for Reporting""
What do you like best about the product?
I like lots of things about this software which is it brings businesses and customers closer together. It is best for customer service platform. This is very simple to use and very fast software. Also It's designed for companies that want to create customer relationships that are more meaningful, personal, and productive. It very helpful for customers and lots od people used this software very easily without any kind of problems.
What do you dislike about the product?
I don't feel there is any issues a about this software. This is very helpful for customers and very responsive to any questions we may have had.
What problems is the product solving and how is that benefiting you?
It has excellent user interface and lots of facilities to the customer. This is very easier to use and very realible software. It save lots of time and money. It helps companies provide great support and raise productivity, and increase customer satisfaction. This software integrates all of your support channels including email, web, chat, and social media. It works very excellently in comparison with others software.
Transformation of customer support
What do you like best about the product?
It gives immense support in managing the customers with its valuable features who gives best user experience. This is easy, flexible and less expensive. Managing customer through multiple channels is possible.
What do you dislike about the product?
Nothing bad or any error found as of now while using this application. I have yet to find something I do not like about Zendesk Support.
What problems is the product solving and how is that benefiting you?
Solving customer issues is the prime moto of any business and this helps you in doing the same. This extended support through multiple channels helps to get the optimum output and reduces the customer dissatisfaction.
Recommendations to others considering the product:
Highly recommended software to customer service companies. This will make you organized in regard to serve the customer and brings smile on customer faces as they gets complete support.
Best support app I have ever used
What do you like best about the product?
I liked the easiness of options and options which makes the task more easier
What do you dislike about the product?
I dislike the cost of the product as it wont be affordable for all
What problems is the product solving and how is that benefiting you?
I use zendesk for solving issues faced by my customers. Through zendesk customers need not need to call us for an update about anything related to our product
Recommendations to others considering the product:
If possible make the software available for all by reducing the cost
Fantastic for our CS team
What do you like best about the product?
Easy to learn and does exactly what we need it to for our inbound emails, new users are up to scratch very quickly.
What do you dislike about the product?
Reporting can definitely be improved on.
What problems is the product solving and how is that benefiting you?
Manage our inbound emails. Various email addresses, all in the one place.
Recommendations to others considering the product:
For any small to medium sized businesses, Zendesk is perfect for you support team.
Organized Customer Care
What do you like best about the product?
I love the way Zendesk organises the tickets and the system to categorize, filter them.
What do you dislike about the product?
Someone else can access a ticket you are in while working on it.
What problems is the product solving and how is that benefiting you?
Studio Staff tickets to help with users accounts
Recommendations to others considering the product:
Just try it. It will speak for itself!
Excellent ticketing tool
What do you like best about the product?
- Easy to deploy for any Service Desk project or new implementation.
- Out of the box Templates for fast service deployment, including reports, and SLA metrics for general use.
- Web based. This provide high compatibility since it can be used on any device with a Web browser
- Wide array of features for reporting, SLA tracking, and performance tracking.
- Excellent user interface and easy to use.
- Out of the box Templates for fast service deployment, including reports, and SLA metrics for general use.
- Web based. This provide high compatibility since it can be used on any device with a Web browser
- Wide array of features for reporting, SLA tracking, and performance tracking.
- Excellent user interface and easy to use.
What do you dislike about the product?
The zendesk support service is somewhat slow to respond. However, they have very knowledgeable representatives and provide effective responses.
What problems is the product solving and how is that benefiting you?
We were needing a ticketing tool for our Service Desk service. Zendesk got us up and running in no time.
Zendesk necessary for helpdesks.
What do you like best about the product?
Zendesk makes it easy to sort, assign, and follow through on support requests making your customers happy.
What do you dislike about the product?
Overall great product but unfortunately quite expensive.
What problems is the product solving and how is that benefiting you?
It allows us to keep up in staff/end user requests across multiple campuses.
Recommendations to others considering the product:
Much better than other solutions out there.
A marvel to win over your customers' hearts
What do you like best about the product?
The intuitive interface greatly facilitates the management of complaints and claims, as well as the administration of customer service from the multiple digital channels that the organization has available to reach our customers.
What do you dislike about the product?
The few things that don't feel so good are the need to buy individual accounts. I believe there should be a corporate option that enables SMEs to manage small work groups.
What problems is the product solving and how is that benefiting you?
Multichannel customer service, in addition to allowing the creation of knowledge bases so that customers can self-serve by searching the frequently asked questions for any doubts they may have.
Recommendations to others considering the product:
Dare to use it, it is easy to implement and also allows you to try the site for 13 days without needing to add a credit card.
Zendesk Review
What do you like best about the product?
Zendesk is an easy way to track and communicate with customers. It's great that you can track metrics and save canned responses.
What do you dislike about the product?
Tickets can get lost sometimes and are not always tagged correctly. They sit in an unassigned ticket bucket which if not seen, can hurt our metrics.
What problems is the product solving and how is that benefiting you?
Any customer request or communication. It is a central location to house all of that information and it's great that you can look back how previous issues were handled. We can track all communications throughout the company nationwide.
Awesome tool to provide support information
What do you like best about the product?
Its ability to provide diverse communication channels to support customers/employees.
What do you dislike about the product?
There is nothing to dislike, provides great services
What problems is the product solving and how is that benefiting you?
Employees IT support and others
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