Zendesk Suite
ZendeskExternal reviews
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Ok, nothing special
What do you like best about the product?
All messages in one platform. You can easily reply to any customer very quickly. The macro system is useful.
What do you dislike about the product?
Search isn’t accurate, and you cannot filter message very well.
What problems is the product solving and how is that benefiting you?
One platform for all message. I can handle every message very quickly.
Zen on Deck
What do you like best about the product?
Zendesk is pretty much a self contained platform that analysis all quality control measure and call center metrics for the user. It's full of tutorials to assist the user will any questions.
What do you dislike about the product?
If there are any problems bigger than the regular things, customer service calls can be a bit long.
What problems is the product solving and how is that benefiting you?
Customer service representatives operate in real time and all the best aspects of quality control are available for the representative to access.
Best Helpdesk for resolving the tickets of the customers.
What do you like best about the product?
You can integrate with other applications like jira and hubspot where respective team can interact among themselves and resolve the issue of the customer.
What do you dislike about the product?
Downside of it is while copying the fields of the ticket to other integrated apps some of the fields might not get copied on rare occasion.
What problems is the product solving and how is that benefiting you?
Solving the customer issues. It is smoother platform to resolve the issues at the same time keeping the customer updated
Recommendations to others considering the product:
You can blindly use this to resolver client issues
With Zendesk, productivity is increased
What do you like best about the product?
Zendesk is best at solving tickets fast. UX is simple, perfect with keyboards shortcuts. You can solve cases at the speed of light.
What do you dislike about the product?
Reporting, CRM features, lack of customer overview
What problems is the product solving and how is that benefiting you?
Thanks to Zendesk Guide, we can have a simple and efficient FAQ. Easily.
Good idea, but not so good made in the end
What do you like best about the product?
Easy experience of use, and easy integration towards other software packages (API integrations)
What do you dislike about the product?
Easy mistake possibility to publicly leave a comment that you should not have had.
What problems is the product solving and how is that benefiting you?
Easy support and notification system for agile support environments
Recommendations to others considering the product:
Make sure you train your staff properly, but generally this is a good and easy solution to use.
Solid solution with almost limitless opportunities
What do you like best about the product?
The Zendesk community is a huge resource in learning from others to ensure you are delivering the best support experience your organization can offer.
What do you dislike about the product?
As with any SAAS tool, there are some confusing limitations. One that stands out to me is the inability to use Triggers/Automations to leave internal or public comments to tickets.
What problems is the product solving and how is that benefiting you?
We have made automations that reduced our need for offshore contractor support to reroute end users that we do not support. This allows our team to highlight the technical expertise they offer to tickets that need their eyes the most.
Recommendations to others considering the product:
It’s fantastic.
Chatting is easy!
What do you like best about the product?
The ability to have an instant conversation with our customers / website visitors is essential. Zendesk chat allows this with absolute ease and minimal setup, and works flawlessy
What do you dislike about the product?
Sometimes it can get a little much if you’re browsing and not wanting to chat, but it’s easily dismissible.
What problems is the product solving and how is that benefiting you?
Instant chat was something we wanted and Zendesk chat provided this. We didn’t have a method before transferring so this is a perfect solution.
Zendesk for the Win
What do you like best about the product?
I love that zendesk is straightforward and easy to navigate. It allows you to keep track of all the customers you talk to and what they need done. You can text, chat, email, and talk all from one centralized location. It’s very easy to use.
What do you dislike about the product?
I don’t like that sometimes it glitches and things don’t show up. You then have to refresh the application which when you’re are there on a call with a customer, it can be a bit cumbersome.
What problems is the product solving and how is that benefiting you?
I can easily problem solve customer issues and have easy access to all their past communications in case I need to reference anything.
Excellent Support System
What do you like best about the product?
I love how efficient and organized Zendesk is
What do you dislike about the product?
I would like to see more reminders perhaps through email
What problems is the product solving and how is that benefiting you?
It has helped achieve a higher level in agent contracting and business being submitted
I help customers their issues
What do you like best about the product?
I like that that or is easy to manage. Also it is very helpful. Very easy to understand
What do you dislike about the product?
I hate that I can't make a call on the ticket
What problems is the product solving and how is that benefiting you?
I am helping customers with order issues and things.
Recommendations to others considering the product:
Learn the basics first
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