Zendesk Suite
ZendeskExternal reviews
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Unnecessary Complexity
What do you like best about the product?
Zendesk is a powerful and versatile tool for creating powerful workflows for support personnel.
What do you dislike about the product?
There are elements that seem unnecessarily complex, such as ticket tagging.
What problems is the product solving and how is that benefiting you?
Creates a powerful way to look across support tickets to see what other questions have come from the same email.
great ticket management platform
What do you like best about the product?
easy to tag, reassign, and manage large ticket queues
What do you dislike about the product?
creating reporting on team work is not intuitive
What problems is the product solving and how is that benefiting you?
used for internal support as well as customer support
Recommendations to others considering the product:
allows for complex reporting... if you know enough to set it up properly.
Support
What do you like best about the product?
Zendesk is our main ticketing system that we use. It is straight to the point, easy to use and work through and very organized.
What do you dislike about the product?
The system likes to crash, freeze and not display viable information.
What problems is the product solving and how is that benefiting you?
Being able to handle our customer accounts in a timely fashion.
Customer Support Made Easy
What do you like best about the product?
I think Zendesk makes customer support a million times easier than email and over the phone. By "taking a ticket", a customer can interact with the same person throughout the whole process and build a relationship rather than be replied to by lots of different people operating with the same software. The interface is so easy to understand and creating macros is super helpful.
What do you dislike about the product?
To be honest, anything I dislike about Zendesk isn't very important. I would prefer if you could submit an internal note and an external note at the same time (i.e. write a note to your team and the customer at the same time), which currently you're not allowed to do. I would also like to know how Zendesk determines what is "high priority" and not because often times I think it's arbitrary.
What problems is the product solving and how is that benefiting you?
Zendesk has made my job in customer support so quick and easy. The reporting feature is also really beneficial to see where the team has done well/needs improvement and what the trends in emailing our outreach team is like.
Best live chat ever for business
What do you like best about the product?
M using zendesk for my websites it’s helpful
What do you dislike about the product?
I think not negative thing in zendesk I was using that many years
What problems is the product solving and how is that benefiting you?
Using zendesk I got more lead from my money sites
Recommendations to others considering the product:
People using zendesk free live that pack
The tool you beed
What do you like best about the product?
It’s easy to use and extremely intuitive.
What do you dislike about the product?
Team capabilities are complicated and not easy to use.
What problems is the product solving and how is that benefiting you?
Help customer.
Support tool review
What do you like best about the product?
The flexibility that the tool offer when it come to view, triggers and automation. Easily integrates with other tools on the market due it being a well established support platform. Zendesk offer a great market place that offers a lot integration with all different channels such Instagram, Twitter, Youtube.
What do you dislike about the product?
The lack of customization for the mobile SDK for iOS and Android. Zendesk chat isn't fully integrated to Zendesk Support which makes harder to manage tickets after a live chat is ended.
If you are planning to use Zendesk SDK on you app search first what's the best SDK for you Support SDK or the Chat SDK.
If you are planning to use Zendesk SDK on you app search first what's the best SDK for you Support SDK or the Chat SDK.
What problems is the product solving and how is that benefiting you?
Providing support to a fin-tech with headquarters in Brazil and providing services in Brazil.
The support team is divided in three levels.
The support team is divided in three levels.
Recommendations to others considering the product:
Be sure to right use the triggers and view. Otherwise you will miss some tickets.
Easy to use!
What do you like best about the product?
Zendesk is able to do a ton that is vital to CX support needs
What do you dislike about the product?
Product development is often slow and a lot of QOL requests go ignored
What problems is the product solving and how is that benefiting you?
Zendesk can be cumbersome to manage, but it does so much that it evens out
customer friendly
What do you like best about the product?
i'ts easy to assign roles and manage and easy to use for both agents, admins, and customers.
What do you dislike about the product?
it completely not useful when integrated with knowledgebase.
What problems is the product solving and how is that benefiting you?
customer interaction.
Good Tool; So Far, So Good
What do you like best about the product?
I love that Zendesk helps to create tickets via email or portal
What do you dislike about the product?
I don't like the number of steps we have to take to get to the actual portal.
What problems is the product solving and how is that benefiting you?
Submitting technical tickets on behalf of my clients
Recommendations to others considering the product:
None for now
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