Zendesk Suite
ZendeskReviews from AWS customer
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One of the best support tools in place
What do you like best about the product?
The possibilities are great - we've been using it to scale and you can almost achieve anything.
What do you dislike about the product?
The price is actually the biggest downside, as we now pay more than 100€ per agent just for the support to use all the features we need.
What problems is the product solving and how is that benefiting you?
Scaling support from 2 agents to 30 agents was easily possible with Zendesk Support.
Good software but also the bane of my existence
What do you like best about the product?
I like that you can make triggers to filter tickets. It can also integrate with Twitter which is very useful for our needs. Pretty intuitive
What do you dislike about the product?
Triggers and automations interfere with each other for no reason and close out tickets, which you can't get back. I know opening a closed ticket would defeat the purpose but it's very annoying to have to create follow-ups when this happens
What problems is the product solving and how is that benefiting you?
Organises tickets well and facilitates answering them
Great system for customer support
What do you like best about the product?
Great system for customer support. We use this to manage all customer queries.
What do you dislike about the product?
Billing is a pain as has to be on credit card rather than invoicing terms
What problems is the product solving and how is that benefiting you?
Managing multi channel customer support
Recommendations to others considering the product:
Be aware of the billing issue. Config can be difficult
Zendesk Support completely changes the definition of support in your company
What do you like best about the product?
The customer service for the installation / configuration / implementation was very responsive and responsive to any questions we may have had. As for the Zendesk portal, it's excellent, the user interface is modern and is customizable, easily explorable. It has several sections to organize the tickets, which you can modify according to your needs, ideal for medium-sized companies, where you want to track all incidents. In addition, it is very easy to migrate the database of incidents that you have in other services, SolarWinds, in our case.
What do you dislike about the product?
Although the user interface is correctly adapted to a mobile device, Zendesk should develop a mobile application for Android and iOS, to offer a better user experience. Also that the information of the solved tickets should not be hidden, so that the other agents can take action in case the incident happens again, without having to reopen the ticket to read.
What problems is the product solving and how is that benefiting you?
All the incidents that occurred in the technology area are managed through Zendesk Support, simplifying all the problems and requests through the portal where the managers of the support area are located. We benefit that instead of receiving annoying emails, which sometimes employees do not read, through notifications of this service, you can act faster.
Recommendations to others considering the product:
It is a great tool with good features that offers a great user experience. It is easy to implement and use. I like your notification system that keeps all of our employees attentive on the incidents that occur on a day-to-day basis. I highly recommend it.
Zendesk Support
What do you like best about the product?
The software is relatively easy to use for both technical and non-technical individuals.
What do you dislike about the product?
The software is not flexible, can use some modifications.
What problems is the product solving and how is that benefiting you?
We use the software to create trouble tickets when there are computer or software issues. It has help to maintain issues under control.
Recommendations to others considering the product:
None at this time.
Till now Zendesk is the best chatting app i got accross
What do you like best about the product?
Multiple chatting system is the best thing I liked about Zendesk, one can handle multiple customers at one time and It can support our customers through multiple platforms, phone, email, social media.
What do you dislike about the product?
It sometimes takes too much time to load, though its reporting is very efficient but it's not that much user-friendly. Zendesk slows down to the point at which it hardly functions.
What problems is the product solving and how is that benefiting you?
Handling multiple customers at the same time and highly efficient ticket management system. Also, it solved many communication problems within the team also.
Recommendations to others considering the product:
One can use Zendesk for customer support services, as it is the most user-friendly and impactful chatting software I ever worked with. Sometimes it hangs but it is very useful that you can forget the previously mentioned problem.
I highly recommend Zendesk to optimize customer support, the interface it presents is extremely helpful and clean, helps you organize every interaction and document every interaction as well. It will help also improve your customer satisfaction by giving the option to customers to leave feedback. It is a software that can be used from everywhere with an internet connection. So it is definitely worth trying.
I highly recommend Zendesk to optimize customer support, the interface it presents is extremely helpful and clean, helps you organize every interaction and document every interaction as well. It will help also improve your customer satisfaction by giving the option to customers to leave feedback. It is a software that can be used from everywhere with an internet connection. So it is definitely worth trying.
Zendesk Chat-Review
What do you like best about the product?
Zendesk is very easy to install and start using. Additionally, it is easy to learn and doesn’t require special knowledge. The moment starts running; it will build itself as a knowledge base. Searching the database is easy, and it creates incredible reports. Zendesk Chat is a chat support platform, where one gets to chat with the clients in real time. One can easily the email addresses of visitors to the site y requesting them to leave their emails and contact info in case the support is not available. It is a very easy way of knowing your website analytics because one gets the reports on the number of visitors to the website on daily, weekly, monthly, and yearly basis.
What do you dislike about the product?
Zendesk is an excellent tool when it comes to offering the fundamental needs of my support system. Unfortunately, the most useful features are available at a higher premium and most important features such as chat support are not directly incorporated into a single dashboard. The tool has a comprehensive report session that is easy to use. However, when it comes to exporting data, it doesn't let you pick the starting date for files in CVS, so each time I want a ticket report, I have to retrieve data from the past history. This is a time consuming and tedious task.
What problems is the product solving and how is that benefiting you?
Zendesk live chat on the site has been effective at responding to client’s question in real time. However, the tool waits for potential clients to come. For this reason, they have rolled out a messaging system that lets me reach out to prospects and clients in their preferred messaging apps. It allows one to access web analytic reports.
Recommendations to others considering the product:
My whole support process is based in Zendesk, and I don’t regret this move since I always get excellent results. That’s why I will advise other small business owners to use this tool. It will help you have effective tracking of your new tickets and their progress.
Zendesk, a great tool for support
What do you like best about the product?
Zednesk has great features. The customer can contact us with a lot of communication channel: mail, chat, phone.
We can create a helpdesk and write articles to provide assistance.
With explore, we can follow the productivity of the after sales agents.
We can create macros to initiate automatic answers for the reccurent demands.
We can create a helpdesk and write articles to provide assistance.
With explore, we can follow the productivity of the after sales agents.
We can create macros to initiate automatic answers for the reccurent demands.
What do you dislike about the product?
Zendesk is expensive. We were paying $125 per month for an agent before we subscribed to the Zendesk suite Enterprise.
The answer bot is not effective.
The answer bot is not effective.
What problems is the product solving and how is that benefiting you?
We handle the customer complaints and inquiries from our customers.
Great tool to create customer loyalty.
Great tool to create customer loyalty.
Recommendations to others considering the product:
Buy the Zendesk suite for a multi-channel assistance at a cheper price
ZenDesk: an excellent tool for live chatting
What do you like best about the product?
My favorite part about using Zendesk is how simple it is for myself to use and interact with my customers. There is never a time that I am in the dark about whether a customer has responded. It integrates well with our proprietary CRM software as wel.
What do you dislike about the product?
Personally, the customer experience could be improved. My company primarily deals with older folks who are unaware that you need to press enter to chat. There is no option to add a send button to the user side of Zendesk.
What problems is the product solving and how is that benefiting you?
We use Zendesk for providing customer support. We are able to integrate it into our application as well as use it on our website. Since we are in telecommunications, it provides a route for our customers to chat with us that cannot place phone calls because their phone is not working. It also assists in generating leads as a customer may be more likely to chat at first rather than call for help as there is less commitment with talking to someone in chat rather than over the phone.
Easy and Modern Ticket-based Call center Support
What do you like best about the product?
Zendesk Support is extremely simple, flexible, affordable, and has a ton of add ons. It can support our customers through multiple platforms, phone, email, social media, & both us and customers have unified records of all their support interactions with us no matter how they choose to contact.
What do you dislike about the product?
There is really nothing bad about Zendesk Support, the only thing that could be better is if it was easier to create tickets from phone calls for our call center employees. But since everything is manually entered there is not a lot that could make it easier.
What problems is the product solving and how is that benefiting you?
Zendesk Support has allowed us to unify support from all channels, making it easier for customers to reach out to us, and for us to manage customer tickets all in one place. Our call center and support operations have been optimized and metrics are better thanks to Zendesk's ease of use.
Recommendations to others considering the product:
If you are looking for a modern, cloud hosted, stable and easy to use ticketing and support platform, Zendesk Support is inexpensive and will improve your customer support operations immensely.
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