Zendesk Suite
ZendeskExternal reviews
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Zendesk Streamlined Workflow
What do you like best about the product?
I love how you can keep every piece of information organized for each ticket per case. It's involved, thorough, and I appreciate that.
What do you dislike about the product?
The only thing I dislike is the ability to redact attachments after merging tickets.
What problems is the product solving and how is that benefiting you?
Customer support related issues.
Good for support tickets getting resolved
What do you like best about the product?
the feature of using permalink and the ticket getting generated at the portal
What do you dislike about the product?
The tracking system of the tickets. It should get better
What problems is the product solving and how is that benefiting you?
Internal product related issues. I generally raise the tickets. The team working on it effectively performs the actions. So far its fine.
Recommendations to others considering the product:
Its a good enough product
Zendesk
What do you like best about the product?
I loved the flow and being able to toggle between the channels as well as dividing customer inquiries into various categories making it efficient to respond to them
What do you dislike about the product?
There was nothing I disliked severely. It was a very streamline software.
What problems is the product solving and how is that benefiting you?
Being able to respond to customer queries quickly
Always very easy to use
What do you like best about the product?
Online chat. Reps are very helpful and knowledge
What do you dislike about the product?
Software freezes sometimes . Have to turn computer off and on to get back
What problems is the product solving and how is that benefiting you?
Get to the solutions quicker of the problens you are in the process of solving
Zendesk help desk
What do you like best about the product?
Easy integrations with other softwares in one easy spot
What do you dislike about the product?
Cannot send emails directly. Have to use Zoho
What problems is the product solving and how is that benefiting you?
Customer support
We use zendesk everyday for calls, chat and emails
What do you like best about the product?
The interface is very clean and easy to understand
What do you dislike about the product?
The system tends to be slow and glitchy for us
What problems is the product solving and how is that benefiting you?
Financial issues and app resolutions pertaining to the mobile experience
Easy to use
What do you like best about the product?
This was the easiest to use. I would recommend this chat application over any other ones. It is easier and faster as far as sending and receiving replies to our customers.
What do you dislike about the product?
It is a little harder to get to customer service but that is a minor issue as we don't gave many issues and we don't reach out to them much as lack of problems
What problems is the product solving and how is that benefiting you?
Zendesk was an easier system to use. We have enjoyed this one the most compared to most chat applications. It helped us stay up to speed on chats and email support.
Recommendations to others considering the product:
I would recommend this application over many. I do not bash other programs but I will say this one is the best over most applications.
Zendesk Support
What do you like best about the product?
What I like about zendesk support is it is spot on and easy to use tool. The support is awesome
What do you dislike about the product?
Actually there's nothing much I don't like about the zendesk support. I 've been using it for 1 year and aside from internet connecticity, the platfrom itself is reallt good
What problems is the product solving and how is that benefiting you?
Zendsk is the main tool we use on our business which deals with both customer and technical issues
Recommendations to others considering the product:
So far none
Best experience so far
What do you like best about the product?
I've been working as a member of our support team for just under a year at my current organization and this is my first time using Zendesk Support. It has been the most user-friendly and dynamic compared to other support programs I've used with other companies.
What do you dislike about the product?
The patches have caused us issues every now and again where the system is unavailable for a short time frame which was a minor annoyance.
What problems is the product solving and how is that benefiting you?
Customer requests and complaints. The system itself is pretty user-friendly which has been a huge asset for the volume of customer requests we receive.
Recommendations to others considering the product:
Would highly recommend if you're using another support software currently.
world-class, multi channel and single interface, Wow ...!! , but pricy
What do you like best about the product?
out of all features, live chat and messaging feature is really good and very useful. And also customer support ticketing system is really good. tracking and prioritizing tickets are simple and easy. building a knowledge base to self support customers when agents are offline also really helpful. reporting options are very useful too.
What do you dislike about the product?
licensing cost is expensive per agent / per month. No complaints other than pricing.
What problems is the product solving and how is that benefiting you?
capturing interested clients and serving customers better
Recommendations to others considering the product:
This is very useful for people who do online business for selling product or service. You should integrate with website and you can turn visitors to your clients. must have product. pricing should be more affordable though.
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