Zendesk Suite
ZendeskReviews from AWS customer
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Easy to Use
What do you like best about the product?
Zendesk is so easy to use and makes connecting with our customers so easy.
What do you dislike about the product?
There isn't really anything to dislike! As long as you know how to use the software, it will help you support your customers.
What problems is the product solving and how is that benefiting you?
We receive emails from our customers and are able to be notified in different mediums because of the integrations. We can respond to our customers directly in Zendesk to keep all information in one place.
Easy support system!
What do you like best about the product?
It is easy compiled together to keep track who customer tickets, and set statuses.
What do you dislike about the product?
Only thing I can think of is some text variation, more clear bold font.
What problems is the product solving and how is that benefiting you?
Making sure we can get to customer's inquiries in a timely manner. Helps keep a compile database for statistics to make sure we are staying on pace!
Recommendations to others considering the product:
Use it! Easy to use and helps your customers receive great responses.
The system that allows us to be the best in customer service.
What do you like best about the product?
This system is undoubtedly a real gem, since it allows me to be able to respond to my clients, whether you come from social networks or emails quickly and effectively, earning their trust and quick sales. It also allows me to offer the customer a post-service and post-sales service that has allowed me to win several awards in the chambers of commerce of my locality, due to the timely attention of my clients.
I really enjoy using Zendesk Support because it has been able to satisfy all the needs that I as a company have with both my clients and with my suppliers, as for the latter I have been able to establish a closer and more efficient communication with them. This system has a very friendly interface and easy to understand.
I really enjoy using Zendesk Support because it has been able to satisfy all the needs that I as a company have with both my clients and with my suppliers, as for the latter I have been able to establish a closer and more efficient communication with them. This system has a very friendly interface and easy to understand.
What do you dislike about the product?
I have been using this system for several years and today I can continue saying that this system has not gotten any fault that allows me to give a complaint about it.
What problems is the product solving and how is that benefiting you?
Thanks to this system I have been able to have a direct communication with each one of the clients, since it allows me to use all the possible, varied channels and respond with promptness and professionalism, this system has also provided me with complete reports where I can see the performance of every member of my team.
It is very beneficial to know that according to the attention given to your customers, they reward you with their loyalty even if your prices are high, they understand that your products and services are worth it.
It is very beneficial to know that according to the attention given to your customers, they reward you with their loyalty even if your prices are high, they understand that your products and services are worth it.
Recommendations to others considering the product:
I definitely recommend this system with your eyes closed, if you really want to meet your customers quickly. This software is the ideal for your business. Do not wait any longer and take action and you will see all the benefits that this program offers you.
The site seems very hard to navigate
What do you like best about the product?
I like the option to be able to email my customers through a different platform, while somehow navigating their accounts in the system with the account number. its a very basic process, simple to learn easy to use.
What do you dislike about the product?
It has navigational malfunctions, i felt a bit uneasy choosing how to proceed with canceling orders because they are divided into muliple order numbers you have to handle individually instead of grouped better. This made it harder to remove autoships because i had to click on multiple accounts and find the right options. we all shared the same account on multiple computers at the same time under my manager liz.
What problems is the product solving and how is that benefiting you?
I am solving my death and had head injuries from their call center. usually a lot of angry customers threatening to sue or saying we were the worst support ever, seemed like communications weren't getting through on our side or we delivered bad customer support.
Recommendations to others considering the product:
Keep on improving functions and you will succeed with your manipulations.
Zendesk Chat Review
What do you like best about the product?
When you want to communicate online with your clients Zendesk Chats have proved to be helpful. It is easy to use and implement as someone who doesn't have experience can chat without struggle.
What do you dislike about the product?
The main disadvantages that Zendesk Chats offer is that it is hard to connect the chats with the emails. Coming from chats to email is somehow hard as the chats can only be available when the visitor chats again.
What problems is the product solving and how is that benefiting you?
At Kenya Medical Research Institute we used the Zendesk Chat to communicate with clients who want get information regarding the our products and analysis reports.
Recommendations to others considering the product:
For online chats with customers who want to know much about your company or inquire information, Zendesk Chat is the best software.
Review on Zendesk Chats
What do you like best about the product?
Zendesk chats is the best option when it comes to online chats. The software allows you to chat with multiple clients at the same time. It welcomes the visitor with an encouraging message. When it comes to installation, its easy to install and use.
What do you dislike about the product?
When there are many chats is hard to know the visitors chats unless they send a message again.
What problems is the product solving and how is that benefiting you?
We used the Zendesk Chats to communicate with property buyers and sellers online. When a client send a message, a notification would pop up and the customer service representative would attend to them.
Recommendations to others considering the product:
If you company offers customer support help , the best software to consider is the Zendesk Chats. It allows you too chat with buyers and sellers and also get instant feedback.
A Smooth & Steady Customer-focused platform for the long haul
What do you like best about the product?
I love the flexibility of Zendesk the most. There really hasn't been something that we haven't been able to do yet. Essentially, the tool allows us to stay ahead of business needs in supporting our customers. This is done with things like multi-tenant and multi-lingual support inside of a single platform. The workflow options are sophisticated and with the proper planning you can support a wide array of ticket flows.
We've been able to go from a single team of less than five people to 75+ people using Zendesk at the company. The investment they make in the product is visible and has allowed us to "enjoy" the tool over time as it keeps growing with the times so to speak.
The integration with GoodData is legit and allows deep insights into the performance of your team and workflows. Key component of the application.
We've been able to go from a single team of less than five people to 75+ people using Zendesk at the company. The investment they make in the product is visible and has allowed us to "enjoy" the tool over time as it keeps growing with the times so to speak.
The integration with GoodData is legit and allows deep insights into the performance of your team and workflows. Key component of the application.
What do you dislike about the product?
There are few items that I don't like about the product but those are mainly centered around the price point in which we're currently at. It would be good to have a bit better options for ticket statuses and flexibility on the spacing of the UI ( I would love a compact mode).
What problems is the product solving and how is that benefiting you?
We're solving the need: for unified communication for internal and external conversations, integrations into trello and zendesk, easy of use for a team with a wide range of skills, and integration into our own products.
We've capitalized on the custom app development they allow which has added to the productivity of our team by allow us to streamline some workflows and pull in third-party information. This area of the product allows it to expand and meet specific organizational needs, assuming you have the developers available.
We've capitalized on the custom app development they allow which has added to the productivity of our team by allow us to streamline some workflows and pull in third-party information. This area of the product allows it to expand and meet specific organizational needs, assuming you have the developers available.
Recommendations to others considering the product:
Zendesk works great when you buy into their whole ecosystem. Their pricing can be a bit higher but the value is really there, so make sure that you have a long-view of support the investment needed. They truly want to build a great product and it shows over time.
Not as simple as alternatives to customize
What do you like best about the product?
Zendesk offers all the standard features we required. Pricing was inline and reasonable.
What do you dislike about the product?
Some of the customizations we required were not available at the time we were evaluating our options.
What problems is the product solving and how is that benefiting you?
Zendesk was evaluated for use against a handful of other products. We were looking for a support option to connect our staff reps with clients. Zendesk was ultimately not selected; we went with Freshdesk which fit better with our needs and provided superior customer service at the time.
Recommendations to others considering the product:
During our evaluations of different support products one thing that stood out to us was the customer service we received from the respective support staff members who we were in contact with during our trial. There was a major difference in the companies who were solely interested in selling us their product and those that were genuinely interested in improving their product. This lead our decision greatly.
Zendesk is a great solution for support teams to use to manage and tier tickets
What do you like best about the product?
Zendesk is very good at managing tickets and providing updates to the parties involved. Its email integration makes is super simple to keep track of tickets. Additionally, we use the automated bot feature that suggests answers to user's tickets. This is why the seamless integration with Support articles is nice.
What do you dislike about the product?
No real dislikes. It does the job and does it well. Tiering tickets, tracking SLAs, and updating ticket statuses are all easy.
What problems is the product solving and how is that benefiting you?
Before Zendesk, tickets were managed via email with no tracking system. Because of this, our team was bogged down and kept losing track of the tickets they were working on. Establishing a queue is the best part of using this software.
Excellent for phone calls
What do you like best about the product?
I utilize Zendesk almost solely to take phone calls. The transcription is helpful, as is the notes section. If I need to look up past phone calls by the number or by the notes it is quick and easy.
The system is great for task visibility.
The system is great for task visibility.
What do you dislike about the product?
One thing that I have found difficult in the past is utilizing the ticketing system while simultaneously utilizing my email for the same tasks. Updating and working through my email system has traditionally been easy for me, and utilizing the zendesk ticketing system for updating emails was not. I would often end up working through my email system, then going to zendesk to close out tickets.
What problems is the product solving and how is that benefiting you?
The Zendesk phone application is excellent. I love having the historical records and recordings.
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