Zendesk Suite
ZendeskReviews from AWS customer
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6,497 reviews
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One organized, collective inbox
What do you like best about the product?
I love that we can search an email address and see all the emails that are generated from that one address. It's so nice being able to pull up all communications and get a quick picture of the customer experience so far.
What do you dislike about the product?
I don't like the merging process when combining multiple tickets. On the customer side too, the notifications of the "ticket" is confusing.
What problems is the product solving and how is that benefiting you?
Quicker resolution times.
Highly configurable, but requires a lot of planning and thought
What do you like best about the product?
I love the triggers and automations in Zendesk. This makes the platform very flexible, such that you can probably do anything you want with it as long as you put in the effort to get the rules right.
What do you dislike about the product?
The downside is that you need to create triggers and automations for *everything*. If you have a complex setup, this means you'll have dozens of customizations that you need to make sure all play nicely with one another. Zendesk does very, very little out of the box.
What problems is the product solving and how is that benefiting you?
We've set up workflows for customer requests, ticket handling, and log file monitoring.
Recommendations to others considering the product:
Make sure you understand the configuration and setup requirements or else you're going to find it doesn't do what you're expecting it to do. Once you get it right, it works like a champ.
It’s good
What do you like best about the product?
How IT can shadow my computer remotely from anywhere
What do you dislike about the product?
How my screen changes color when they log in
What problems is the product solving and how is that benefiting you?
Folders missing from the hard drive
Needs improvement
What do you like best about the product?
Response time to answers and ease of use
What do you dislike about the product?
Most responses are already listed on faq section of the website you’re requesting help for
What problems is the product solving and how is that benefiting you?
Issues with Dave app
Recommendations to others considering the product:
Uniqueness for responses
The best live chat
What do you like best about the product?
I like that I can implant a talk gadget on my site and when a guest goes to my site I can engange them through the live visit and after that from my zendesk dashboard I get usefull data.
What do you dislike about the product?
The vast majority of the usefull highlights are accessible on the expert arrangement.
What problems is the product solving and how is that benefiting you?
We use Zendesk talk to offer help to our customers on our site and since we began utilizing Zendesk visit we have seen an expansion in transformation rates.
Recommendations to others considering the product:
On the off chance that you need a decent and simple approach to collaborate with your customers in realtime at your site then zendesk visit is the product for you.
Very Helpful for Successful Businesses
What do you like best about the product?
I like how it shows up on my company’s website , it looks very professional and i just love it!
What do you dislike about the product?
I don’t dislike anything about it, it’s absolutely fun and professional for customers questions
What problems is the product solving and how is that benefiting you?
At first it was hard , because it’s a lot of thing you have to do, but it was fine .
Occasionally buggy but great features
What do you like best about the product?
Lots of reporting options, continuous updates
What do you dislike about the product?
Occasional visibility issues where agents can't see other agents
What problems is the product solving and how is that benefiting you?
Responding to customers while having integrated supported
Good product
What do you like best about the product?
Easy interface and nice design. We use it all the time in the office
What do you dislike about the product?
Haven't really run into problems when using it.
What problems is the product solving and how is that benefiting you?
Much faster response time. Easy to use
CRM tool best for startups
What do you like best about the product?
What's not to like? Chat support, macros, integration with other apps like Talkdesk, Confluence and Salesforce. Zendesk does everything a support and success team needs for solving client issues.
What do you dislike about the product?
I haven't found anything I don't like about Zendesk. The support team for Zendesk is phenomenal. Knowledge base articles are constantly updated. The system is easy to use.
What problems is the product solving and how is that benefiting you?
Zendesk allows our team to be able answer questions or solve issues clients have with our system. Zendesk tracks our SLA's so we can continue to be on the spot with our contractual agreements with our clients.
Does what it is supposed to efficiently
What do you like best about the product?
User-friendly, quick response time, tracks progress
What do you dislike about the product?
Nothing in particular, things beyond the actual product design are what can be lackluster.
What problems is the product solving and how is that benefiting you?
I think it does a good job of letting the consumer track the progress of a resolution they need which leads to happier consumers throughout the process that often times begins with a complaint.
Recommendations to others considering the product:
A good service dependent on structure of company and number of employees
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