Zendesk Suite
ZendeskExternal reviews
6,541 reviews
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A slight learning curve, but overall, exactly what we needed.
What do you like best about the product?
Zendesk support has made the process of receiving, responding to, and tracking customer support tickets exponentially easier. We now use the platform as our inbound communication center, and are able to track the efficiency and responsiveness of each of our agents.
What do you dislike about the product?
Macros and Triggers can be difficult to understand, but support is helpful.
What problems is the product solving and how is that benefiting you?
Aligning business triggers with our needs. The largest benefit has been around the reporting available.
A No-Brainer Help Desk
What do you like best about the product?
Zendesk is extremely intuitive and easy to use.
What do you dislike about the product?
It can be difficult to stay on top of ticket queues.
What problems is the product solving and how is that benefiting you?
All inquiries that can be solved over the phone are solved on Zedesk.
Simple to Use, Gets the Job Done Effectively!
What do you like best about the product?
Zendesk Support is intuitive and simple to navigate. Customer Support is also incredibly helpful.
What do you dislike about the product?
I have zero complaints about using this software. It has always worked exactly how my company has expected it to.
What problems is the product solving and how is that benefiting you?
Zendesk Support has given us the opportunity to consolidate all client interactions in one place. We can search keywords, respond to clients, and interpret the analytics provided to us.
Recommendations to others considering the product:
Do your research and pick a software that works best for your needs, but for what my company has needed it for, Zendesk Support has been a life-saver.
ZenDesk
What do you like best about the product?
How easy it is to stay organized and making smart lists!
What do you dislike about the product?
The phone calling feature doesn’t alway work.
What problems is the product solving and how is that benefiting you?
I think a lot of us are learning and continuing to learn as we go and use different aspects of ZenDesk.
Zendesk is an intuitive and streamlined services worth investing in.
What do you like best about the product?
The helpful design and Macro function is easy to use for beginners and experts alike.
What do you dislike about the product?
Zendesk’s search functions can sometimes pull too many queries at once.
What problems is the product solving and how is that benefiting you?
Customer facing software issues have very similar responses. This makes the macro function that much more useful on a moment-by-moment basis.
Easy and advanced version of ticketing tool
What do you like best about the product?
It is very easy,Flexible and adaptable as well so many other features.So many methods are provided for support like email/Call as well social media.When a client contact the customer service,they immediately supported by your team dedicated to customer service which is best service.
What do you dislike about the product?
For the time nothing is dislike in the system
What problems is the product solving and how is that benefiting you?
I can provide help and manage the tickets from the tool from lisitng.
Fast Customer Contact!
What do you like best about the product?
We really enjoy the ability to be real-time with customers and be able to follow-up directly with the member of our team who gave support to the customer.
What do you dislike about the product?
The pricing is a tad high for what we use it for.
What problems is the product solving and how is that benefiting you?
we were looking for an instant solution to customer contact. Email doesn’t cut it anymore. With a chat solution we are able to instantaneously address our listeners/customers.
Recommendations to others considering the product:
Consider the cost per agent.
One of the best support tools in place
What do you like best about the product?
The possibilities are great - we've been using it to scale and you can almost achieve anything.
What do you dislike about the product?
The price is actually the biggest downside, as we now pay more than 100€ per agent just for the support to use all the features we need.
What problems is the product solving and how is that benefiting you?
Scaling support from 2 agents to 30 agents was easily possible with Zendesk Support.
Good software but also the bane of my existence
What do you like best about the product?
I like that you can make triggers to filter tickets. It can also integrate with Twitter which is very useful for our needs. Pretty intuitive
What do you dislike about the product?
Triggers and automations interfere with each other for no reason and close out tickets, which you can't get back. I know opening a closed ticket would defeat the purpose but it's very annoying to have to create follow-ups when this happens
What problems is the product solving and how is that benefiting you?
Organises tickets well and facilitates answering them
Great system for customer support
What do you like best about the product?
Great system for customer support. We use this to manage all customer queries.
What do you dislike about the product?
Billing is a pain as has to be on credit card rather than invoicing terms
What problems is the product solving and how is that benefiting you?
Managing multi channel customer support
Recommendations to others considering the product:
Be aware of the billing issue. Config can be difficult
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