Zendesk Suite
ZendeskReviews from AWS customer
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User Friendly CRM
What do you like best about the product?
ZenDesk is really easy to use and it's very ready to quickly onboard new employees. The integrated CSAT surveys have given is valuable feedback from our customers.
What do you dislike about the product?
There are three main things.
1) It's easy to accidentally send an email to a client when you mean to send an internal reply.
2) Several of our customers can't receive emails from ZenDesk. I've reached out to support and worked with our IT department, but this has never been resolved.
3) Reporting is very difficult to use and the data doesn't seem consistent
1) It's easy to accidentally send an email to a client when you mean to send an internal reply.
2) Several of our customers can't receive emails from ZenDesk. I've reached out to support and worked with our IT department, but this has never been resolved.
3) Reporting is very difficult to use and the data doesn't seem consistent
What problems is the product solving and how is that benefiting you?
It's very easy for me employees to learn. We can reach most of our customers easily.
Zendesk was always completely efficient and kept work productive
What do you like best about the product?
Zendesk is a streamlined way to formulate questions internally. Instead of an unorganized ticketing system, you were able to remain productive during the work day, knowing your questions will get answered.
What do you dislike about the product?
No dislikes with Zendesk, it was always very functional
What problems is the product solving and how is that benefiting you?
No problems
A Great CSE Product!
What do you like best about the product?
Zendesk is an omni channel solution for our service desk. It is flexible and allows you to build out what you need. It is very stable and has excellent service and support for our service and support team!
What do you dislike about the product?
We constantly find that we need more agent seats!
What problems is the product solving and how is that benefiting you?
ZenDesk allows all of our incoming support tasks to be centralized no matter what channel they come through :)
Giacomo's review
What do you like best about the product?
Commercial support and the fact that it speaks your language
What do you dislike about the product?
A little too costly , that is the reason why we discarded the software.
What problems is the product solving and how is that benefiting you?
We are still not using the software, we are in a phase in which we are still evaluating to invest in order to use it.
zendesk
What do you like best about the product?
looking the conversation chain was easy.
What do you dislike about the product?
sometimes logging in is difficult and it does not remember my username
What problems is the product solving and how is that benefiting you?
my tickets
Great for IT Support tickets
What do you like best about the product?
Easy to use for the IT department. Customize ticket structures and priority levels.
What do you dislike about the product?
Was difficult to roll out to customers, best used as an internal tool.
What problems is the product solving and how is that benefiting you?
Tracking and correcting in house IT issues.
Recommendations to others considering the product:
Great internal tool for IT
Great for Supporting a large amount of Customers
What do you like best about the product?
I enjoy many aspects of this software.
-Easy to use
-Great Layout
-No information is posted you do not need to see
-rarely any technical issues
-great way to organize notes on email and call tickets
-the auto populate feature is a must! and works great
-loads quickly
-Great charts to keep track of hoe many emails or calls sent
-keeps record of response time
-can easily see the main box, and individual boxes.
-Easy to use
-Great Layout
-No information is posted you do not need to see
-rarely any technical issues
-great way to organize notes on email and call tickets
-the auto populate feature is a must! and works great
-loads quickly
-Great charts to keep track of hoe many emails or calls sent
-keeps record of response time
-can easily see the main box, and individual boxes.
What do you dislike about the product?
Every once in a while a email will look like an internal note, however this is 1 per 250 tickets.
What problems is the product solving and how is that benefiting you?
I use Zendesk to help consultants run their businesses, and to make outgoing and incoming calls.The benifits are that we can keep a great record of topics, and who is communicating with us the most.
Recommendations to others considering the product:
Always use the internal note feature, as it is a great tool to have.
The best live chat
What do you like best about the product?
like that I can install a talk gadget on my site and when a guest goes to my site I can engange them through the live visit and afterward from my zendesk dashboard I get usefull data, for example, on which page the individual utilizing the livechat is at. I likewise like that record sending is upheld and clients can give screen captures or pictures in order to get help from our operators.
What do you dislike about the product?
The vast majority of the usefull highlights are accessible on the expert arrangement.
What problems is the product solving and how is that benefiting you?
We use Zendesk talk to offer help to our customers on our site and since we began utilizing Zendesk visit we have seen an expansion in transformation rates.
Recommendations to others considering the product:
In the event that you need a decent and simple approach to collaborate with your customers in realtime at your site then zendesk visit is the product for you.
Review of Zendesk for Emailing Support
What do you like best about the product?
I really love that Zendesk has a clean and clear user interface that is very user-friendly and easy to understand.
What do you dislike about the product?
I don't like that the software can be kind of clunky in the way it works and its simplicity can sometimes make it less seamless for use. For example, there can be a million tickets from the same customer and they do not group together, so you have to search zendesk each time to see if the customer emailed in multiple times.
What problems is the product solving and how is that benefiting you?
Zendesk is very helpful with efficiency in responding to customer emails. It is very easy and accessible for agents to view their feedback from customers.
Exquisite program
What do you like best about the product?
Here at ubreakifix we use this app on a regular basis
What do you dislike about the product?
Crashes too often and has some issues in Io from time to time
What problems is the product solving and how is that benefiting you?
Remote support for customers with os
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