Zendesk Suite
ZendeskReviews from AWS customer
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Zendesk Support
What do you like best about the product?
Great in being able to track ticketing patterns of our users and keeping track of out standing tasks
What do you dislike about the product?
The software seems to have glitches on the mobile app on crashing or locking up
What problems is the product solving and how is that benefiting you?
The applications is being used as our ticketing software for all requests by our users community
Zendesk
What do you like best about the product?
It is very easy to use. Very self explanatory, great helpful resources.
What do you dislike about the product?
There is not anything that I dislike about the Zendesk product and services.
What problems is the product solving and how is that benefiting you?
I have realized several benefits, as mentioned above, very useful, very easy to use.
Recommendations to others considering the product:
I highly recommend it.
Great for support services
What do you like best about the product?
Zendesk is easy to use and the platform allows people to support really easily.
What do you dislike about the product?
There is really nothing the company or I disliked Zendesk.
What problems is the product solving and how is that benefiting you?
Customer Service is key to our company and we have to give support to those people that needs help. Zendesk is perfect for that.
Recommendations to others considering the product:
Zendesk is a great place to start if your company is looking to provide high quality support.
Zendesk Rules!
What do you like best about the product?
I like how easy Zendesk is to use and how easy it is to work with a large group of people. We have dozens of people at a time using Zendesk to communicate with customers and the system makes it so simple. There's never any issue of multiple people working on the same ticket. I love it!
What do you dislike about the product?
The only thing I dislike about the system is that sometimes it'll glitch a bit and I'll have to refresh.
What problems is the product solving and how is that benefiting you?
We use Zendesk to communicate with customers and keep track of issues. The benefits of having everything in a centralized location is innumerable. It's also handy that it keeps track of everything via tickets so even if someone responds to something from weeks ago, we'll have a reference point.
Recommendations to others considering the product:
Do it! It's such an easy product to use and it simplifies everything. The product allows everyone on the team to keep track of their tasks and easily see what needs to be done!
Great support software for a reasonable price
What do you like best about the product?
I like that it is easy to use and to submit IT tickets. The staff is very knowledgeable and are quick to respond to issues. I like how you can upload photos of the issues you are having and also input detailed descriptions.
What do you dislike about the product?
Overall I am very happy with Zendesk Support. Any issue I have they respond in a timely manner and all of their support staff are friendly.
What problems is the product solving and how is that benefiting you?
This software helps my business with any IT issues they are quick to resolve them and find solutions to problems without having to jump through hoops.
Zendesk Support
What do you like best about the product?
Zendesk is basically the Apple of CS software. Very easy for the most part
What do you dislike about the product?
Not as customizable as I would like for it to be.
What problems is the product solving and how is that benefiting you?
Customer support
Does everything we need it to.
What do you like best about the product?
Zendesk is a comprehensive help desk system that does everything we need it to do.
What do you dislike about the product?
User interface could be updated. But it's functional.
What problems is the product solving and how is that benefiting you?
Internal and external access to help desk.
Great Overall Experience
What do you like best about the product?
The best part of Zendesk support is the ease of use that comes with using this product.
What do you dislike about the product?
The lease helpful aspect of Zendesk is that it would crash on occasions.
What problems is the product solving and how is that benefiting you?
Zendesk support has impacted my work by allowing some of our FAQ to be automated and by allowing our customer support channel to be used a lot easier.
Easy to use CRM
What do you like best about the product?
Makes managing tickets and requests very easy. Gives options for feedback and tracking of employees workload.
What do you dislike about the product?
Sometimes the whole step between new, open, pending, and closed seems to be a little much, espeically when writing a new email from zendesk. You go straight to pending which I still don't know is completely right or not.
What problems is the product solving and how is that benefiting you?
Easy way to keep up with multiple clients in one place.
The perfect tool for customer support
What do you like best about the product?
I'm part of the customer support team of an internet marketing and SEO software company. Zendesk has been a great tool for our team as it's simple, easy and convenient to use. We're able to effortlessly communicate and track correspondence with clients across the globe using an email ticket system. Highly recommend.
What do you dislike about the product?
Sometimes tickets go missing within the software (somehow disappeared)
What problems is the product solving and how is that benefiting you?
An effective and efficient customer support ticketing solution
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