Zendesk Suite
ZendeskExternal reviews
6,666 reviews
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Great Chat Tool
What do you like best about the product?
The visibility (as an admin) to view your team's live chats is wonderful; inputting shortcuts is intuitive
What do you dislike about the product?
I saw this on the ZD message boards and it did not seem to be a priority based on ZD responses, but the ability for the account owner to log someone out of chat manually would be fantastic, and I really hope it's implemented soon.
What problems is the product solving and how is that benefiting you?
ZD Chat has streamlined our customer contacts and helped organize our ticket library
Very useful
What do you like best about the product?
The administration panel is very easy to use, you can create some things really good
What do you dislike about the product?
The price of the plans are too high for me
What problems is the product solving and how is that benefiting you?
Offering a support system to my customers
Best review software ever
What do you like best about the product?
We have been using it for our company for the past year and it's been great
What do you dislike about the product?
The lack of apps available on the app store
What problems is the product solving and how is that benefiting you?
Customer support.
I think it's a quick way to communicate
What do you like best about the product?
Quick way of communication and very simple to work with.
What do you dislike about the product?
Nothing special, the platform is as I expected.
What problems is the product solving and how is that benefiting you?
I received help to deal with some issues related to some sites and thus with the platform it was faster.
Recommendations to others considering the product:
There must be more people for support at any time of the day.
Zendesk Support on ticketing tools
What do you like best about the product?
Tracking daily operation activity to understand more on cases that involved customers.
What do you dislike about the product?
So far did not face any negative experience yet
What problems is the product solving and how is that benefiting you?
Tracking daily operation activity to understand more on cases that involved customers.
Fantastic UI so far. Use it everyday and is working great.
What do you like best about the product?
Great hub for tickets. Increases transparency with the support team. Really helps with collaboration.
What do you dislike about the product?
Nothing that I can think of - maybe just an easier way to see followed tickets and internal messages that you're tagged in.
What problems is the product solving and how is that benefiting you?
A commonplace to deal with customer inquiries really helps with collaboration and transparency.
Amazing Support Software
What do you like best about the product?
It has made it much easier to answer, manage, and report on support tickets!
What do you dislike about the product?
There should be more customization available to non-Admin users
What problems is the product solving and how is that benefiting you?
Huge benefits, particularly in time saved and the ability to report on key success metrics
With Zendesk, communicate through any channel
What do you like best about the product?
I like Zendesk, it is a platform that you can integrate all communication channels to maximize customer satisfaction, so they do not have to adapt to a single communication channel, but they have many options and you will make them feel more comfortable.
What do you dislike about the product?
Nothing I dislike about Zendesk, is an excellent tool.
What problems is the product solving and how is that benefiting you?
Thanks to this platform we can interact with customers by phone, chat, email, social networks and any other channel, they meet in one place, this allows communication to be fluid, personal and effective.
Recommendations to others considering the product:
I recommend Zendesk, because they include powerful features and functions to improve the support operations of any business, it can grow and adapt to the needs of companies of any size.
Best tool for ticketing by zendesk from all there tools
What do you like best about the product?
Best ticketing tool which archive the chat exactly after the chat ends
What do you dislike about the product?
no dislike but it hung very rarely due to down-link so can be improved and pricing can be decreased
What problems is the product solving and how is that benefiting you?
Best ticketing tool where you can resolve the ticket after the chat or send email if its not resolved by dropping email have all major features and worth money
Recommendations to others considering the product:
Best tool for all chat ticketing must have it have 99.9% uplink can be trusted
easy to use and navigate
What do you like best about the product?
it allows real time connection and communication with the guests. feedback is legit and we can rectify any issues then
What do you dislike about the product?
i am currently unable to translate and export the data to my email. thus facing difficulties in the analyzation to the figures
What problems is the product solving and how is that benefiting you?
we can speak with guests immediately and we play a part with the booking process. especially in this really challenging times when customers are exposed to loads of opportunities and choices.
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