Zendesk Suite
ZendeskReviews from AWS customer
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6,497 reviews
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Great Product
What do you like best about the product?
Easy to use. Decent Analytics. One stop for everthing.
What do you dislike about the product?
Better Reporting. Hard to find things sometimes!
What problems is the product solving and how is that benefiting you?
Website updates and digital advertising.
Easy to use
What do you like best about the product?
Zendesk, while having a fairly steep learning curve is easy to use and navigate once you've had an introduction.
What do you dislike about the product?
It would be nice to have noises when tickets come in or ways to record who has looked at certain things.
What problems is the product solving and how is that benefiting you?
Trying to streamline our systems with zendesk, it makes data very easy to collect.
It doesn’t filter very well and it’s hard to filter reporting
What do you like best about the product?
It’s fast and has timestos and you can reply and copy users
What do you dislike about the product?
Poor user capability for reporting and filtering
What problems is the product solving and how is that benefiting you?
Real time updates and reporting
Good software, but many glitches
What do you like best about the product?
I love that it creates a call center solution without the hardware and overhead. Theis is taking Voip and creating a scalable solution for any size business.
What do you dislike about the product?
The system still has issues. Calls don't always pop up on screen correctly. Sometimes if they do, the answer button will not work. It now interfaces with Google notifications in a way that create extra work. Instead of just the ZD answer call button, a Google notification pops up. I have to click answer call there first, and then again on the ZD one half the time.
What problems is the product solving and how is that benefiting you?
We are able to create a call center type solution with a team located all over the world.
Perfect for ticketing
What do you like best about the product?
Communication made easy and ticketing tracking
What do you dislike about the product?
One too many mails from the users. Summary would’ve been nice
What problems is the product solving and how is that benefiting you?
Day to day ticketing form users
Best way to interact with clients
What do you like best about the product?
I like the integration between our systems files and information and their platform
What do you dislike about the product?
I don’t like how it sometimes lags in speed time
What problems is the product solving and how is that benefiting you?
The problem of not communicating back to customers who need support
New User Review
What do you like best about the product?
Compared to some other customer support software that I have used, ZenDesk is quickly becoming my favorite. I had a little bit of a bumpy start getting used to it because it is very different to any other software I was previously familiar with but know that I have the hang of it I really do appreciate the little extra things that ZenDesk offers to make my job more efficient. Some notable improvements with ZenDesk are it helps us route cases to the right place, allows us to set up simple automations and rules that allow us to avoid spam, all things that we couldn't do previously.
What do you dislike about the product?
Merging on desk seems to be a puzzle for me. I am a recent user but I find the system to be a bit confusing especially for a feature that has no undo button. Also, it is worth mentioning I am still getting used to ZenDesk and after so long with another platform, it is expected to need sometime to get up to speed.
What problems is the product solving and how is that benefiting you?
We have been able to integrate most of our other systems inside of ZenDesk which definitely has some perks in regards it reducing the amount of software we need to complete our daily tasks. It also allows for us to have better cross-team communication which is vital in our company and for ensuring our customers needs are met.
Zendesk
What do you like best about the product?
I like how you can merge tickets and also how tickets go open once someone responds.
What do you dislike about the product?
I dislike nothing except you can’t stay logged in.
What problems is the product solving and how is that benefiting you?
Warranty and customer ser
Zendesk
What do you like best about the product?
Easy to navigate the website and app, friendly interface
What do you dislike about the product?
No push notifications to tell you when a ticket comes in
What problems is the product solving and how is that benefiting you?
Keeping up with clients
Recommendations to others considering the product:
Nona
Zendesk has saved us 50k in 9 months
What do you like best about the product?
Ease of use, zendesk help guides and implementation team is excellent. Instant ROI
What do you dislike about the product?
Would like more personalization options.
What problems is the product solving and how is that benefiting you?
We were tracking all customer interaction from a support perspective. 1-touch resolution. Improved TAT and client satisfaction
Recommendations to others considering the product:
It is amazing. Just do it.
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