Zendesk Suite
ZendeskExternal reviews
6,541 reviews
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Zendesk experience has been positive
What do you like best about the product?
The most helpful thing about zendesk is the ability to effectively communicate with customers through a chat box.
What do you dislike about the product?
I dislike zendesk sometimes due to internet connection problems and issues related to closing out of the program unexpectedly
What problems is the product solving and how is that benefiting you?
It has positively impacted work because customers know how to interact with us through zendesk. It is user friendly
Good software, has a lot of bugs
What do you like best about the product?
I like Zendesk’s internal note keeping system, and how emails automatically sort into queues with (some) accuracy
What do you dislike about the product?
Sometimes internal notes will send to customers, which is really terrible. Also, not all “new” emails filter into the “all” queue which is a problem
What problems is the product solving and how is that benefiting you?
Any issues customers have with checkout, existing orders or our rewards program.
Recommendations to others considering the product:
All tickets and new tickets are not always combined for some reason
Easy days
What do you like best about the product?
Zendesk speaks for itself. Its easy to use and get customers to inderstand it
What do you dislike about the product?
Enjoy the program for everything it has to offer..
What problems is the product solving and how is that benefiting you?
Having no issues and problems with program
Recommendations to others considering the product:
Give it a try
I would recommend zen desk chat
What do you like best about the product?
I like that zendesk is used by so many companies so it is familiar and easy
What do you dislike about the product?
I dislike the connectivity issues which sometimes occur with it
What problems is the product solving and how is that benefiting you?
I am solving issues related to connectivity and making sure customers can stay on the chat when other tabs are open
Recommendations to others considering the product:
No advice at this time.
Easy
What do you like best about the product?
I like how easy it is to use and set up. Quick contact and you can organize your work well too.
What do you dislike about the product?
I don’t really think I have anything about it I don’t like
What problems is the product solving and how is that benefiting you?
Easier to chat with clients and participants at my job.
Serves a Great Purpose
What do you like best about the product?
Efficient ticket creation for internal.
What do you dislike about the product?
The design and layout doesn’t look modern
What problems is the product solving and how is that benefiting you?
Able to keep track of previous internal and external tickets in case we have to go back and do research.
Recommendations to others considering the product:
Utilize all tools Zendesk has to offer and their tech support for issues - - don’t try to figure it out on your own.
Zendesk email
What do you like best about the product?
Zendesk does a great job at integrating all your resources into one user interface - I enjoyed being able to access all the capabilities without having to open multiple windows and tabs
What do you dislike about the product?
The user interface could be more colorful
What problems is the product solving and how is that benefiting you?
Being able to connect emails sent from multiple addresses but originating from the same source - it has helped with tracking fraudulent correspondences
Zendesk Support - 5 years of being a customer support agent in Zendesk.
What do you like best about the product?
Macros. Much easier to manage than if we just used an email account.
What do you dislike about the product?
Voicemails aren't automatically linked to emails from the same customer. Wish there was an indicator for multiple requests from one customer.
What problems is the product solving and how is that benefiting you?
Solve customer issues quicker and more effectively than if we just had email. Better customer support and happier customers (fewer refunds and better reputation).
Recommendations to others considering the product:
Use the macros feature.
The User Friendliness of ZenDesk Chat
What do you like best about the product?
I love the fact that the system allows you to do so many things in one software, emails and chat.
What do you dislike about the product?
The system isn't as easy and straight-forward at first. Takes a while to learn to maneuver it. Too many options, almost in a bad way.
What problems is the product solving and how is that benefiting you?
Very solid way to communicate with customers, without having to set up our own chat system software.
Great service
What do you like best about the product?
I like how quick and easy they make getting help or questions answered
What do you dislike about the product?
Sometimes you still got to call and talk to a person because so issues cant be resolved
What problems is the product solving and how is that benefiting you?
Right now i have no problems to solve. Some of the benefits are the friendly people that needs help getting the question they have answered
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