Zendesk Suite
ZendeskExternal reviews
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Zendesk overall experience
What do you like best about the product?
I like the overall experience we are getting from ZD. ZD helps us to manage our queue. It also helps to decrease bottlenecks and eliminate re-works. We are enjoying using ZD.
What do you dislike about the product?
We could have a faster reply time from your support team
What problems is the product solving and how is that benefiting you?
Self-help for the customer. This increases customer contact and decreases the workload for our agents. The automation of Zendesk works beautifully for our customers.
It got everything you need!
What do you like best about the product?
Always evolving and improving! It has been adjusting to trends and is has always find ways on how to be better.
What do you dislike about the product?
More guides (videos) to support visual learners.
What problems is the product solving and how is that benefiting you?
- improved reporting
- better ticket management
- easier identification of issues
- better ticket management
- easier identification of issues
User Friendly
What do you like best about the product?
Zendesk Chat is a user friendly platfrom not just for the admins but also for the agents. Win-win.
What do you dislike about the product?
Zendesk Support (Internal Chat) is hard to get in touch with. Limited information about the website traffic, widget style and look.
What problems is the product solving and how is that benefiting you?
Real Time Assistance. Proactive Chat is very helpful when it comes to company conversion.
Zendesk chat is very powerful
What do you like best about the product?
All experts/agents can see the history entirely so that all customer's voice is taken care accordingly.
What do you dislike about the product?
none so far. All needs already covered...
What problems is the product solving and how is that benefiting you?
Increasing CSAT score as the customer's feedback is online and real time.
Long Term User of Zendesk knows about great product development and innovation
What do you like best about the product?
Zendesk as a Product provides many features that are intuitive, beautiful, and a joy to use. I especially like the fact that they put the customer first in terms of design and interaction.
What do you dislike about the product?
At times because of the fast pace of innovation, some of the features may not receive updates for quite a long time, which is unfortunate as further innovation could bring those features to a 10/10 rather than 7 or 8 / 10
What problems is the product solving and how is that benefiting you?
Zendesk Support makes it easy to build workflows and enables easier and more efficient communication with customers.
Recommendations to others considering the product:
Please consider the features of Zendesk and how they can be used for your use case, and know that adapting your use case to the technology will have great results, rather than simply expecting Zendesk to be as your previous system. It's a partnership.
Happy but can be happier
What do you like best about the product?
Easy interface delivering what's needed.
It was new features and AI tech we love.
It was new features and AI tech we love.
What do you dislike about the product?
Pricing becoming higher and the customer success teams need to work on the priorities needed particularly support to clients.
What problems is the product solving and how is that benefiting you?
Member concerns, self service intro
points concern
booking concerns
points concern
booking concerns
Recommendations to others considering the product:
Identify channel to use/support
Charm's Zendesk Support REview
What do you like best about the product?
All of it but what's best are the automations, triggers and macros because it helps a lot with our agents when it comes to common concerns wherein they don't need to come up with a customized answer.
What do you dislike about the product?
None so far. We just have slight concerns with their support@zendesk.com wherein all our email concerns are answered through their help center.
What problems is the product solving and how is that benefiting you?
It makes our work easier, since the function of zendesk is so convenient and easy to use.
Zendesk works for Us
What do you like best about the product?
I like how the team and the tool help us in managing our concerns by providing great service and easy to use tool. In pricing, the tool is so cheap compare to other competitors but the result are the same.
What do you dislike about the product?
None for now. But I think the team needs to improve the Zendesk Support team who helps us in trouble shooting.
What problems is the product solving and how is that benefiting you?
It helps us to manage our concerns by creating tickets and sorting things right. Also, the automations and triggers helps us to do our work easily
Recommendations to others considering the product:
Grab the Suite now, it will help you to manage your concerns.
Zendesk is the modern, easy, faster technology for customer support
What do you like best about the product?
Omnichannel, Guide, Data and Reporting, and the new products (obviously all :))
What do you dislike about the product?
We need support.zendesk to have a 24/7 hotline in case of outage. Currently, they are assisting us by sending articles (we need a lil urgency here :))
What problems is the product solving and how is that benefiting you?
Customer to Business Support and (future) Business to business
open box experience is clear, easy to use
What do you like best about the product?
easy for ticketing tracking, end to end process of CRM cycle for end users / agents / operations
What do you dislike about the product?
no proactive notification for the backend update
What problems is the product solving and how is that benefiting you?
efficiency for global operations
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