Zendesk Suite
ZendeskExternal reviews
6,476 reviews
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Good program for customer support
What do you like best about the product?
The organization that zen desk provides for different types of tickets
What do you dislike about the product?
It glitches a lot and the apps on the side sometimes don’t show up and cause further connectivity issues.
What problems is the product solving and how is that benefiting you?
It is an effective way to reach out to customers and solve customers issues. It is good for communicating about a specific order.
"Zendesk Support Reviews"
What do you like best about the product?
Zendesk Support configuration is inventive, straightforward and most helpful answer for give a decent client support. Tickets are extremely simple to make and an email update is sent to you once it's made. Zendesk offers us the capacity of texting to the likelihood of talking with our clients, in this way extraordinarily improving the business connections we have with them.
What do you dislike about the product?
I presently can't seem to discover something I don't care for about Zendesk Support. It has been overly simple to utilize and accommodates extraordinary client administration!
What problems is the product solving and how is that benefiting you?
We use Zendesk Support for our ticket management,call management and client connection. Zendesk makes it simple to guarantee each client get a reaction, we can communicate with our customers rapidly and resolve their questions asap. What's more, its self-administration entry is very adjustable, and that is very worthy.
Recommendations to others considering the product:
It is a decent choice for those organizations that need to be in contact with their clients, it is a great idea to interact by different methods either by email or telephone and permits tracking of calls. We recommend Zendesk Support for report management.
Excellent software!
What do you like best about the product?
Zendesk makes it easy for our end users to put in requests for support. I like how easy it is to use and how simple the interface is. Zendesk is good at integrating multiple communication channels into one place. We were able to connect our phone lines to Zendesk, which worked really well.
What do you dislike about the product?
Zendesk is easy to configure. This tool works as a great ticket management system.
What problems is the product solving and how is that benefiting you?
It's an simple yet excellent support ticketing system that gives us the ability to automate and customize responses to clients. It's easy for end users to navigate and tracking tickets is easy.
A very complete solution
What do you like best about the product?
I tested Zendesk solutions for a while (when i was searching for a help desk solution) and i can tell that Zendesk is the most complete solution in the market, by far.
What do you dislike about the product?
I dislike the lack of features related to revenues, but i think this is not the purpose of Zendesk.
What problems is the product solving and how is that benefiting you?
Zendesk solves problems like organization, team comunication, priorities and other things related to a ticket system.
Recommendations to others considering the product:
its a very good software! if you buy it, you will like it, for sure.
Zendesk Chat, a friendly tool to support your customers
What do you like best about the product?
I like it because it is a simple tool that allows us to easily help our customers with a chat. Our support team is also much more efficient, as using a keyboard is faster than a phone conversation. The application is technically simple for the user who contacts support, as it is just a chat. However, the support dashboard is very powerful and allows the configuration of many options, such as automatic response bots, statistics, or real-time system checks.
Zendesk Chat is also great because:
+ It allows the organization of your support team's structure into departments, making management more flexible and distributing tasks across the team.
+ You can block certain chat users to avoid spam or abuse.
+ The application is very simple but perfectly fulfills its purpose.
+ You can also check the registration of user visits to your website via Zendesk Chat.
Zendesk Chat is also great because:
+ It allows the organization of your support team's structure into departments, making management more flexible and distributing tasks across the team.
+ You can block certain chat users to avoid spam or abuse.
+ The application is very simple but perfectly fulfills its purpose.
+ You can also check the registration of user visits to your website via Zendesk Chat.
What do you dislike about the product?
The application is not very large with significant drawbacks, but to mention a few, it could be that, for example, when a user contacts support, it is not specified which page they are currently on, whether it could be used to assign this user to the most frequently displayed department.
What problems is the product solving and how is that benefiting you?
Previously, we had used phone support, but we understood that customers do not want to call to clarify doubts that only require a short sentence or do not want to use the phone.
Recommendations to others considering the product:
I recommend Zendesk Chat if you want to support your users easily, but it works well and at a fair price.
Zendesk is an intuitive portal for providing customer service
What do you like best about the product?
As a user of Zendesk when reaching out to various vendors for support, I have found the customer service management portal to be very intuitive.
What do you dislike about the product?
Our organization is government, and requires the use of older IE. Zendesk is only compatible with the latest version of IE, and does not load certain visual elements using IE 9.
What problems is the product solving and how is that benefiting you?
Utilizing Zendesk as a user for logging Incidents and Work Orders with various vendors.
Recommendations to others considering the product:
Utilizing Zendesk from the user-side for customer service is a great tool, especially for cloud-based services and products.
A useful support tool and solid experience.
What do you like best about the product?
Our teams utilize the customization options within Zendesk and have crafted an intuitive experience for Users to create and manage their tickets.
What do you dislike about the product?
I dislike the number of email notifications I receive from Zendesk tickets. I understand this is likely configured by the teams at my organization that manage this software, but it is excessive nonetheless.
What problems is the product solving and how is that benefiting you?
We use Zendesk Support at my organization for internal tickets between various teams.
ZenDesk Review
What do you like best about the product?
You can email whoever you need to using Zendesk and are able to leave emails in open, pending, or solved status! our customers can also leave reviews about how we did!
What do you dislike about the product?
sometimes it crashes and is really hard to refresh/restart
What problems is the product solving and how is that benefiting you?
emails back and forth with our customers!
Recommendations to others considering the product:
fix the bugs that make the website crash
Great software
What do you like best about the product?
Ridiculously easy to use. Also very visually appealing
What do you dislike about the product?
Sometimes it is commnfusing to navigate. Learning about how takes some getting used to.
What problems is the product solving and how is that benefiting you?
There was a lack of communication in my office. Zen desk chat makes it easier to keep the lines of communication open and touch base with my team.
Great CRM tool for all businesses
What do you like best about the product?
We have increased our customer satisfaction and loyalty by using Zendesk Support. We close tickets much faster and respond to customer issues whenever they arise. The tool allows for internal communication so my team members know which tickets have been resolved.The self-service portal is also very helpful.
What do you dislike about the product?
They don't have a video feature which would be helpful in certain situations when a customer needs to show their technical issue. Also, there's no clear definition of type of incident or request so it can be confusing.
What problems is the product solving and how is that benefiting you?
We are improving our customer satisfaction overall and have been improving our team collaboration. We have also lowered our costs from using this tool.
Recommendations to others considering the product:
Make sure your sales and support teams are fully trained and know how to use the tool before implementing it. They have many helpful how to articles for beginner users and offer 24/7 support.
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