Zendesk Suite
ZendeskExternal reviews
6,666 reviews
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Amazing for our customer service team
What do you like best about the product?
Easy to take tickets and put in your name, which makes reporting on users very easy.
What do you dislike about the product?
We would like to integrate with other services such as Salesforce, but it's proving quite difficult.
What problems is the product solving and how is that benefiting you?
Easy to log and report emails coming in through ur different email channels.
Recommendations to others considering the product:
Great for customer service for small to medium sized teams.
Great Communication Tool
What do you like best about the product?
making calls and emails through the program
What do you dislike about the product?
should be able to link tickets to more attributes in Magento
What problems is the product solving and how is that benefiting you?
currently working on implementing the chat feature of the service
Good Chat experience, some integration challenges
What do you like best about the product?
Clean interface, easy to use, Zendesk Chat responds to the needs of the agents managing the chat.
What do you dislike about the product?
The integration with our CRM software presented some challenges because of the large number of IPs that need to be opened for the Zendesk chat client to access the CRM's integration module. The CRM is deployed locally and lives behind a firewall. We eventually had to give up on the integration.
What problems is the product solving and how is that benefiting you?
Instant communication with potential customers is facilitated by the Zendesk chat. Customers get fast answers from online agents. This leads to fewer trivial cases in our case queue as many questions can be answered quickly on chat.
Recommendations to others considering the product:
Analyze your integration requirements carefully.
Great Support Tool
What do you like best about the product?
Easy to prioritize cases, and to know who is working on what case. Ease of use when communicating with other internal teams
What do you dislike about the product?
Can be some issues when changing email addresses multiple times
What problems is the product solving and how is that benefiting you?
Allows faster response and resolution times than with regular email
Support super tool
What do you like best about the product?
I really like how you can handle requests for assistance and the many possibilities to integrate zendesk with many other applications
What do you dislike about the product?
Actually there is nothing that I don't like. Perhaps too many limitations for cheaper plans, but overall, all is well
What problems is the product solving and how is that benefiting you?
With zendesk we solve problems for our users, who encounter difficulties with our lms tool
Recommendations to others considering the product:
I recommend zendesk to all companies that want to improve customer care, before the sale and after the sale
Easy to communicate
What do you like best about the product?
Zendesk can help you everything! It is easy to communicate and very simple. My clients are liking it!
What do you dislike about the product?
I didn't find anything like it! I am very satisfied with this program! Please try it
What problems is the product solving and how is that benefiting you?
Help to my clients,24hrs per day
Rich option based customer tool
What do you like best about the product?
Variety of options and actions are available, which enables the CS Representative to answer query fast.
What do you dislike about the product?
A lot of not required options get bombarded on your screen which at times makes it difficult to work.
What problems is the product solving and how is that benefiting you?
Customer support, creating tickets, generating refunds and process actions.
My Zendesk beautiful journey
What do you like best about the product?
The most i like of Zendesk is that i can manage all the tickets my customers raises in a simple and easy way. Zendesk offers you a bunch of tools to manage all clients requests.
Without zendesk i cannot manage all the support requests i receive
Without zendesk i cannot manage all the support requests i receive
What do you dislike about the product?
I don't dislike nothing, i think, as i said before in other terms, that zendesk is the best way to manage all my clients requests
What problems is the product solving and how is that benefiting you?
Just manage customer requets, with zendesk i have more time to manage all my other daily tasks
""Great software for Reporting""
What do you like best about the product?
I like lots of things about this software which is it brings businesses and customers closer together. It is best for customer service platform. This is very simple to use and very fast software. Also It's designed for companies that want to create customer relationships that are more meaningful, personal, and productive. It very helpful for customers and lots od people used this software very easily without any kind of problems.
What do you dislike about the product?
I don't feel there is any issues a about this software. This is very helpful for customers and very responsive to any questions we may have had.
What problems is the product solving and how is that benefiting you?
It has excellent user interface and lots of facilities to the customer. This is very easier to use and very realible software. It save lots of time and money. It helps companies provide great support and raise productivity, and increase customer satisfaction. This software integrates all of your support channels including email, web, chat, and social media. It works very excellently in comparison with others software.
Transformation of customer support
What do you like best about the product?
It gives immense support in managing the customers with its valuable features who gives best user experience. This is easy, flexible and less expensive. Managing customer through multiple channels is possible.
What do you dislike about the product?
Nothing bad or any error found as of now while using this application. I have yet to find something I do not like about Zendesk Support.
What problems is the product solving and how is that benefiting you?
Solving customer issues is the prime moto of any business and this helps you in doing the same. This extended support through multiple channels helps to get the optimum output and reduces the customer dissatisfaction.
Recommendations to others considering the product:
Highly recommended software to customer service companies. This will make you organized in regard to serve the customer and brings smile on customer faces as they gets complete support.
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