Zendesk Suite
ZendeskExternal reviews
6,541 reviews
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The best live chat
What do you like best about the product?
I like that I can implant a talk gadget on my site and when a guest goes to my site I can engange them through the live visit and after that from my zendesk dashboard I get usefull data.
What do you dislike about the product?
The vast majority of the usefull highlights are accessible on the expert arrangement.
What problems is the product solving and how is that benefiting you?
We use Zendesk talk to offer help to our customers on our site and since we began utilizing Zendesk visit we have seen an expansion in transformation rates.
Recommendations to others considering the product:
On the off chance that you need a decent and simple approach to collaborate with your customers in realtime at your site then zendesk visit is the product for you.
Very Helpful for Successful Businesses
What do you like best about the product?
I like how it shows up on my company’s website , it looks very professional and i just love it!
What do you dislike about the product?
I don’t dislike anything about it, it’s absolutely fun and professional for customers questions
What problems is the product solving and how is that benefiting you?
At first it was hard , because it’s a lot of thing you have to do, but it was fine .
Occasionally buggy but great features
What do you like best about the product?
Lots of reporting options, continuous updates
What do you dislike about the product?
Occasional visibility issues where agents can't see other agents
What problems is the product solving and how is that benefiting you?
Responding to customers while having integrated supported
Good product
What do you like best about the product?
Easy interface and nice design. We use it all the time in the office
What do you dislike about the product?
Haven't really run into problems when using it.
What problems is the product solving and how is that benefiting you?
Much faster response time. Easy to use
CRM tool best for startups
What do you like best about the product?
What's not to like? Chat support, macros, integration with other apps like Talkdesk, Confluence and Salesforce. Zendesk does everything a support and success team needs for solving client issues.
What do you dislike about the product?
I haven't found anything I don't like about Zendesk. The support team for Zendesk is phenomenal. Knowledge base articles are constantly updated. The system is easy to use.
What problems is the product solving and how is that benefiting you?
Zendesk allows our team to be able answer questions or solve issues clients have with our system. Zendesk tracks our SLA's so we can continue to be on the spot with our contractual agreements with our clients.
Does what it is supposed to efficiently
What do you like best about the product?
User-friendly, quick response time, tracks progress
What do you dislike about the product?
Nothing in particular, things beyond the actual product design are what can be lackluster.
What problems is the product solving and how is that benefiting you?
I think it does a good job of letting the consumer track the progress of a resolution they need which leads to happier consumers throughout the process that often times begins with a complaint.
Recommendations to others considering the product:
A good service dependent on structure of company and number of employees
User Friendly CRM
What do you like best about the product?
ZenDesk is really easy to use and it's very ready to quickly onboard new employees. The integrated CSAT surveys have given is valuable feedback from our customers.
What do you dislike about the product?
There are three main things.
1) It's easy to accidentally send an email to a client when you mean to send an internal reply.
2) Several of our customers can't receive emails from ZenDesk. I've reached out to support and worked with our IT department, but this has never been resolved.
3) Reporting is very difficult to use and the data doesn't seem consistent
1) It's easy to accidentally send an email to a client when you mean to send an internal reply.
2) Several of our customers can't receive emails from ZenDesk. I've reached out to support and worked with our IT department, but this has never been resolved.
3) Reporting is very difficult to use and the data doesn't seem consistent
What problems is the product solving and how is that benefiting you?
It's very easy for me employees to learn. We can reach most of our customers easily.
Zendesk was always completely efficient and kept work productive
What do you like best about the product?
Zendesk is a streamlined way to formulate questions internally. Instead of an unorganized ticketing system, you were able to remain productive during the work day, knowing your questions will get answered.
What do you dislike about the product?
No dislikes with Zendesk, it was always very functional
What problems is the product solving and how is that benefiting you?
No problems
A Great CSE Product!
What do you like best about the product?
Zendesk is an omni channel solution for our service desk. It is flexible and allows you to build out what you need. It is very stable and has excellent service and support for our service and support team!
What do you dislike about the product?
We constantly find that we need more agent seats!
What problems is the product solving and how is that benefiting you?
ZenDesk allows all of our incoming support tasks to be centralized no matter what channel they come through :)
Giacomo's review
What do you like best about the product?
Commercial support and the fact that it speaks your language
What do you dislike about the product?
A little too costly , that is the reason why we discarded the software.
What problems is the product solving and how is that benefiting you?
We are still not using the software, we are in a phase in which we are still evaluating to invest in order to use it.
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