Zendesk Suite
ZendeskReviews from AWS customer
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ZenDesk Review
What do you like best about the product?
You can email whoever you need to using Zendesk and are able to leave emails in open, pending, or solved status! our customers can also leave reviews about how we did!
What do you dislike about the product?
sometimes it crashes and is really hard to refresh/restart
What problems is the product solving and how is that benefiting you?
emails back and forth with our customers!
Recommendations to others considering the product:
fix the bugs that make the website crash
Great software
What do you like best about the product?
Ridiculously easy to use. Also very visually appealing
What do you dislike about the product?
Sometimes it is commnfusing to navigate. Learning about how takes some getting used to.
What problems is the product solving and how is that benefiting you?
There was a lack of communication in my office. Zen desk chat makes it easier to keep the lines of communication open and touch base with my team.
Great CRM tool for all businesses
What do you like best about the product?
We have increased our customer satisfaction and loyalty by using Zendesk Support. We close tickets much faster and respond to customer issues whenever they arise. The tool allows for internal communication so my team members know which tickets have been resolved.The self-service portal is also very helpful.
What do you dislike about the product?
They don't have a video feature which would be helpful in certain situations when a customer needs to show their technical issue. Also, there's no clear definition of type of incident or request so it can be confusing.
What problems is the product solving and how is that benefiting you?
We are improving our customer satisfaction overall and have been improving our team collaboration. We have also lowered our costs from using this tool.
Recommendations to others considering the product:
Make sure your sales and support teams are fully trained and know how to use the tool before implementing it. They have many helpful how to articles for beginner users and offer 24/7 support.
Make IT life easier
What do you like best about the product?
Easy to communicate and keep track of all back and forth communications on an issue.
What do you dislike about the product?
We currently have no dislikes when using Zendesk support.
What problems is the product solving and how is that benefiting you?
Zendesk support helps our IT department make sure no issue slips through the cracks. It is easy for customers as well as support.
Yesss
What do you like best about the product?
It helped get my problems fixed fast ! The instant chat helped a lot
What do you dislike about the product?
That I had to go through tech support to fix. Just the point of putting in a ticket
What problems is the product solving and how is that benefiting you?
That my problem could get fixed quick
Recommendations to others considering the product:
It helps !
Take care of your users in real time and increase sales.
What do you like best about the product?
Zendesk chat is a valuable tool for the help desk. It allows you to provide information and support to your users in real time.
You can constantly monitor your visitors by seeing the active, inactive, and also those who have opened the live chat tool. You can also see their referrals.
By opening the panels of users visiting your sites, you get a lot of information about the pages they are on and all the ones they have viewed. You can also check their IP, the browser they use, their location, and other useful information about their devices.
Each visitor has their story. If you have already had contact with someone, you can easily check their conversation history by seeing the agent and the transcripts. The conversation can be sent by email.
You can constantly monitor your visitors by seeing the active, inactive, and also those who have opened the live chat tool. You can also see their referrals.
By opening the panels of users visiting your sites, you get a lot of information about the pages they are on and all the ones they have viewed. You can also check their IP, the browser they use, their location, and other useful information about their devices.
Each visitor has their story. If you have already had contact with someone, you can easily check their conversation history by seeing the agent and the transcripts. The conversation can be sent by email.
What do you dislike about the product?
Some useful features are only available for the professional plan (visitor tracking and conversion analysis). If you have another third party to monitor them, you will be completely satisfied with the other plans.
What problems is the product solving and how is that benefiting you?
-We have managed to solve a ticket saturation problem because our old system was not very good. Currently, with Zendesk, we have greatly improved the flow and support thanks not only to a more efficient system but also because it is easy to configure by dividing everything by departments.
-It makes people feel more secure with a product or service when they know they can contact a support operator for assistance.
-It makes people feel more secure with a product or service when they know they can contact a support operator for assistance.
Recommendations to others considering the product:
I would give this product a chance, especially if you are already using Zendesk, as depending on your license, it may not be necessary to make a major outlay. On the other hand, I recommend that you use the latest version and properly configure how it will work and how your support hierarchy will be distributed, as a set of departments with few operators solves more problems than a single department with many poorly distributed operators.
Zendesk Review
What do you like best about the product?
Zendesk is easy to navigate and intuitive.
What do you dislike about the product?
There are often too many places to click to get what I need.
What problems is the product solving and how is that benefiting you?
I'm able to assist users quickly by finding all of the information I need.
Recommendations to others considering the product:
It's functional but sometimes involves too much clicking to get what you need.
Keeping up with those tickets!
What do you like best about the product?
The ability to best organize all tickets and to ensure that your team and people you are sending info out to are properly notified of the information and needs
What do you dislike about the product?
Can be difficult to find the right category for the ticket, and there are times where Zendesk does not properly save a ticket, and you will need to reset some categories and reload.
What problems is the product solving and how is that benefiting you?
It is a good way to organize notes and make sure that you are on top of everything without a ticket or message slipping through the cracks
Zendesk
What do you like best about the product?
Zendesk is simply the best ticketing system out there.. It makes ticketing so much easier. It's not complicated at all. You can assign it to people without going through hoops and trouble. It also gives you calling capabilities.
What do you dislike about the product?
There's nothing to dislike about zendesk.
What problems is the product solving and how is that benefiting you?
Support system
Confluence and Comprehension
What do you like best about the product?
The integration assets between ticket applications when working on accounts is a smooth experience. The ability to have actions that generate windows from TalkDesk and Support is a confluent, comprehensive structure that allows CS on the front line to arrive at a solution expediently.
What do you dislike about the product?
Majority of our customer support revolves around the utilization of tickets and outgoing emails for contact with clients. Therefore, when the application "crashes" or glitches, the entirety of our operations come to a halt. Of course, with any reliance upon applications, crashes are bound to happen. However, a more comprehensive workaround for when these issues occur would be much appreciated.
What problems is the product solving and how is that benefiting you?
Zendesk has definitely created a virtual workspace that integrates our business applications into a seamless operation.
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