Zendesk Suite
ZendeskExternal reviews
6,541 reviews
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zendesk
What do you like best about the product?
looking the conversation chain was easy.
What do you dislike about the product?
sometimes logging in is difficult and it does not remember my username
What problems is the product solving and how is that benefiting you?
my tickets
Great for Supporting a large amount of Customers
What do you like best about the product?
I enjoy many aspects of this software.
-Easy to use
-Great Layout
-No information is posted you do not need to see
-rarely any technical issues
-great way to organize notes on email and call tickets
-the auto populate feature is a must! and works great
-loads quickly
-Great charts to keep track of hoe many emails or calls sent
-keeps record of response time
-can easily see the main box, and individual boxes.
-Easy to use
-Great Layout
-No information is posted you do not need to see
-rarely any technical issues
-great way to organize notes on email and call tickets
-the auto populate feature is a must! and works great
-loads quickly
-Great charts to keep track of hoe many emails or calls sent
-keeps record of response time
-can easily see the main box, and individual boxes.
What do you dislike about the product?
Every once in a while a email will look like an internal note, however this is 1 per 250 tickets.
What problems is the product solving and how is that benefiting you?
I use Zendesk to help consultants run their businesses, and to make outgoing and incoming calls.The benifits are that we can keep a great record of topics, and who is communicating with us the most.
Recommendations to others considering the product:
Always use the internal note feature, as it is a great tool to have.
The best live chat
What do you like best about the product?
like that I can install a talk gadget on my site and when a guest goes to my site I can engange them through the live visit and afterward from my zendesk dashboard I get usefull data, for example, on which page the individual utilizing the livechat is at. I likewise like that record sending is upheld and clients can give screen captures or pictures in order to get help from our operators.
What do you dislike about the product?
The vast majority of the usefull highlights are accessible on the expert arrangement.
What problems is the product solving and how is that benefiting you?
We use Zendesk talk to offer help to our customers on our site and since we began utilizing Zendesk visit we have seen an expansion in transformation rates.
Recommendations to others considering the product:
In the event that you need a decent and simple approach to collaborate with your customers in realtime at your site then zendesk visit is the product for you.
Review of Zendesk for Emailing Support
What do you like best about the product?
I really love that Zendesk has a clean and clear user interface that is very user-friendly and easy to understand.
What do you dislike about the product?
I don't like that the software can be kind of clunky in the way it works and its simplicity can sometimes make it less seamless for use. For example, there can be a million tickets from the same customer and they do not group together, so you have to search zendesk each time to see if the customer emailed in multiple times.
What problems is the product solving and how is that benefiting you?
Zendesk is very helpful with efficiency in responding to customer emails. It is very easy and accessible for agents to view their feedback from customers.
Exquisite program
What do you like best about the product?
Here at ubreakifix we use this app on a regular basis
What do you dislike about the product?
Crashes too often and has some issues in Io from time to time
What problems is the product solving and how is that benefiting you?
Remote support for customers with os
Zendesk Support
What do you like best about the product?
Great in being able to track ticketing patterns of our users and keeping track of out standing tasks
What do you dislike about the product?
The software seems to have glitches on the mobile app on crashing or locking up
What problems is the product solving and how is that benefiting you?
The applications is being used as our ticketing software for all requests by our users community
Zendesk
What do you like best about the product?
It is very easy to use. Very self explanatory, great helpful resources.
What do you dislike about the product?
There is not anything that I dislike about the Zendesk product and services.
What problems is the product solving and how is that benefiting you?
I have realized several benefits, as mentioned above, very useful, very easy to use.
Recommendations to others considering the product:
I highly recommend it.
Great for support services
What do you like best about the product?
Zendesk is easy to use and the platform allows people to support really easily.
What do you dislike about the product?
There is really nothing the company or I disliked Zendesk.
What problems is the product solving and how is that benefiting you?
Customer Service is key to our company and we have to give support to those people that needs help. Zendesk is perfect for that.
Recommendations to others considering the product:
Zendesk is a great place to start if your company is looking to provide high quality support.
Zendesk Rules!
What do you like best about the product?
I like how easy Zendesk is to use and how easy it is to work with a large group of people. We have dozens of people at a time using Zendesk to communicate with customers and the system makes it so simple. There's never any issue of multiple people working on the same ticket. I love it!
What do you dislike about the product?
The only thing I dislike about the system is that sometimes it'll glitch a bit and I'll have to refresh.
What problems is the product solving and how is that benefiting you?
We use Zendesk to communicate with customers and keep track of issues. The benefits of having everything in a centralized location is innumerable. It's also handy that it keeps track of everything via tickets so even if someone responds to something from weeks ago, we'll have a reference point.
Recommendations to others considering the product:
Do it! It's such an easy product to use and it simplifies everything. The product allows everyone on the team to keep track of their tasks and easily see what needs to be done!
Great support software for a reasonable price
What do you like best about the product?
I like that it is easy to use and to submit IT tickets. The staff is very knowledgeable and are quick to respond to issues. I like how you can upload photos of the issues you are having and also input detailed descriptions.
What do you dislike about the product?
Overall I am very happy with Zendesk Support. Any issue I have they respond in a timely manner and all of their support staff are friendly.
What problems is the product solving and how is that benefiting you?
This software helps my business with any IT issues they are quick to resolve them and find solutions to problems without having to jump through hoops.
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