Zendesk Suite
ZendeskExternal reviews
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Best Helpdesk for resolving the tickets of the customers.
What do you like best about the product?
You can integrate with other applications like jira and hubspot where respective team can interact among themselves and resolve the issue of the customer.
What do you dislike about the product?
Downside of it is while copying the fields of the ticket to other integrated apps some of the fields might not get copied on rare occasion.
What problems is the product solving and how is that benefiting you?
Solving the customer issues. It is smoother platform to resolve the issues at the same time keeping the customer updated
Recommendations to others considering the product:
You can blindly use this to resolver client issues
With Zendesk, productivity is increased
What do you like best about the product?
Zendesk is best at solving tickets fast. UX is simple, perfect with keyboards shortcuts. You can solve cases at the speed of light.
What do you dislike about the product?
Reporting, CRM features, lack of customer overview
What problems is the product solving and how is that benefiting you?
Thanks to Zendesk Guide, we can have a simple and efficient FAQ. Easily.
Good idea, but not so good made in the end
What do you like best about the product?
Easy experience of use, and easy integration towards other software packages (API integrations)
What do you dislike about the product?
Easy mistake possibility to publicly leave a comment that you should not have had.
What problems is the product solving and how is that benefiting you?
Easy support and notification system for agile support environments
Recommendations to others considering the product:
Make sure you train your staff properly, but generally this is a good and easy solution to use.
Solid solution with almost limitless opportunities
What do you like best about the product?
Zendesk is definitely focused on giving you AI options to deflect support
What do you dislike about the product?
They themselves us AI which is detrimental for someone managing their system who has specific questions. Their response times are not good
What problems is the product solving and how is that benefiting you?
We have made automations that reduced our need for offshore contractor support to reroute end users that we do not support. This allows our team to highlight the technical expertise they offer to tickets that need their eyes the most.
Recommendations to others considering the product:
It’s fantastic.
Chatting is easy!
What do you like best about the product?
The ability to have an instant conversation with our customers / website visitors is essential. Zendesk chat allows this with absolute ease and minimal setup, and works flawlessy
What do you dislike about the product?
Sometimes it can get a little much if you’re browsing and not wanting to chat, but it’s easily dismissible.
What problems is the product solving and how is that benefiting you?
Instant chat was something we wanted and Zendesk chat provided this. We didn’t have a method before transferring so this is a perfect solution.
Zendesk for the Win
What do you like best about the product?
I love that zendesk is straightforward and easy to navigate. It allows you to keep track of all the customers you talk to and what they need done. You can text, chat, email, and talk all from one centralized location. It’s very easy to use.
What do you dislike about the product?
I don’t like that sometimes it glitches and things don’t show up. You then have to refresh the application which when you’re are there on a call with a customer, it can be a bit cumbersome.
What problems is the product solving and how is that benefiting you?
I can easily problem solve customer issues and have easy access to all their past communications in case I need to reference anything.
Excellent Support System
What do you like best about the product?
I love how efficient and organized Zendesk is
What do you dislike about the product?
I would like to see more reminders perhaps through email
What problems is the product solving and how is that benefiting you?
It has helped achieve a higher level in agent contracting and business being submitted
I help customers their issues
What do you like best about the product?
I like that that or is easy to manage. Also it is very helpful. Very easy to understand
What do you dislike about the product?
I hate that I can't make a call on the ticket
What problems is the product solving and how is that benefiting you?
I am helping customers with order issues and things.
Recommendations to others considering the product:
Learn the basics first
Smooth and great experience
What do you like best about the product?
Zendesk is a great tool for helpdesk usage, as it is self evident and implicit on how to use. There are no hard to spot features.
What do you dislike about the product?
Sometimes it is laggy and performs slow. Outages are at least once a month, for a short period.
What problems is the product solving and how is that benefiting you?
I am solving online customer technical problems. Zendesk is a great way to distribute tickets in a team and a great benefit is that it keeps track of all incoming requests which can be categorised.
Interesting pricing,reputable ticketing system and proven efficiency,Zendesk chat is a great choice
What do you like best about the product?
One feature that deserves much attention is the pre-chat form. Basically, you ask your visitors to enter some information before joining the conversation. Therefore, if you have a high priority chat or someone who should be sent to a particular department, you can do so by setting this preform correctly according to what you are looking for.
Another quality of zendesk chat that should be highlighted is its mobile apps for either android or ios. Zendesk Chat provides the mobile apps and features needed for all support staff to work from anywhere.
Another quality of zendesk chat that should be highlighted is its mobile apps for either android or ios. Zendesk Chat provides the mobile apps and features needed for all support staff to work from anywhere.
What do you dislike about the product?
Zendesk Chat does not have the useful co-browsing feature. This means you cannot share screens with the user and create an interface where you are visually teaching the customer as well as with your chat.
What problems is the product solving and how is that benefiting you?
Seeking to improve our support procedures, our company decided to look for a solid chat module with excellent customer support, after some research choosing zendesk chat became easy, it seemed to have what we were looking for like its excellent mobile apps that allowed our support agents to stay connected from anywhere.
Recommendations to others considering the product:
I would recommend Zendesk Chat for eCommerce stores without the current need for co-browsing. That's the only real downside I see in Zendesk Chat right now, but the price is right and you can manage your agents and customers in a way that makes everyone happy.
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