Zendesk Suite
ZendeskReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
6,497 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Zendesk is a great tool for customer service life
What do you like best about the product?
The interface is easy to use once you're used to the layout. Administration is fairly straightforward. If you are used to ticketing systems, it can almost seem too simple. However, Zendesk has powerful tools and features which should fit any size deployment.
What do you dislike about the product?
When setting up multiple brands, some settings are global and can interfere with how you setup other "brands". For instance, if you have both a "customer facing" service desk and internal helpdesk, any global settings will impact both boards (tags, forms, some fields).
What problems is the product solving and how is that benefiting you?
Zendesk Support does a good job as a helpdesk platform, it also is being used throughout the business.as a support ticket solution aimed at the client.
One of the best problem reporting tools for improving overall support efficiency.
What do you like best about the product?
We are very please to use zendesk as problem reporting tool, customer can easily let us know about any issue they are facing , full support team gets notified at once via mails, calls with customer can be managed very easily. This helps in managing all tickets on time and timely track them as well.
What do you dislike about the product?
Mobile interface needs to be improved but overall we are quite satisfied.
What problems is the product solving and how is that benefiting you?
Customer reported concerns are very easy to manage and send timely reports as well, thus improving overall customer satisfaction for us.
Recommendations to others considering the product:
For overall managing customer issue and provide quality support must use zendesk their services are very good , license fees is also nominal.
Easy to Use and Keeps Me Organized
What do you like best about the product?
I love how Zendesk offers the option to categorize the many different tickets we have coming in. It saves me a lot of time being able to access my personal queue of tickets in one spot!
What do you dislike about the product?
Zendesk will occasionally freeze and kick me out if I am trying to close my tickets and do chats at the same time with a high volume from both.
What problems is the product solving and how is that benefiting you?
It has helped us a lot organize and keep track of our work load. It allows us to also see how we are doing personally on our work goals.
Recommendations to others considering the product:
I would recommend a different layout to make it easier to access different things
Succesful
What do you like best about the product?
No doubt that live time analytics are accurate or customizable tools on portal is knowledge based. Whether you have a big or small your company, this tool can assist at its best! I am so happy I found such a resourceful software for my employees to use in the customer service satisfaction industry. The analytics of how my consumers are reaching out quickly getting the answers/services they are expecting is spectacular!!
What do you dislike about the product?
ZenDesk is awesome, i cannot dislike anything
What problems is the product solving and how is that benefiting you?
Quick responses, amazing ratings on my companies "Customer Service Feedback" portion, and easy to use for new hires. it is not a complicated tool to learn.
Recommendations to others considering the product:
If you want to have consecutive accomplishments with your customers and meeting their needs/expectations in a timely manner, use ZenDesk.
Perfect support software.
What do you like best about the product?
The streamlined UI allows you to make several changes to a ticket while sending a reply, all in one full swoop. This drastically reduced time to resolution.
What do you dislike about the product?
The only thing I disliked was that it seemed to be a bit slow when you had multiple Zendesk tickets open.
What problems is the product solving and how is that benefiting you?
We are solving time to resolution, customer satisfaction and retention. When clients get immediate and great support, they are much happier and tend to renew their contracts.
Zendesk is a great product but does have some complications
What do you like best about the product?
The intuition of information from our Support program that shares the customers information is nice that it shares. And, most steps are easy to learn.
What do you dislike about the product?
New tickets are generated for even associated accounts, this is very confusing as there could be two associated customers in our case (rider and driver) and those would be easier to track if they were one ticket under one subject. Also, it is very busy and has a lot of too many options that we don't use and adding categories is not easy to figure out without a manual of the program.
What problems is the product solving and how is that benefiting you?
Customer documentation, specifically rider accounts and driver accounts. Zendesk is our main program used to document all internal conversation and information for those customers and business partners.
Best management system for customer support!
What do you like best about the product?
I enjoy being able to manage tickets by specialization within my customer support department. The data visuals help with understanding certain issues. The ability to merge your tickets is a plus. As an administrator, you are able to see the accountability of your team.
What do you dislike about the product?
Having to learn how to adjust your system to your specific preferences. It may be really difficult in the beginning understanding the system if you are not familiar with it however you do have the customer support or account managers that are able to guide you to it.
What problems is the product solving and how is that benefiting you?
Ensuring that customer happiness is a priority and we are getting to them much more quicker than other companies that do not utilize these types of platforms.
Recommendations to others considering the product:
Make sure to read the blogs and any FAQ's on their website before implementing it in your department. Use it to its fullest advantage by using Insights and shortcuts for your representatives who have to continuously answer the same questions.
Zendesk Support
What do you like best about the product?
Fully featured help desk and task management system for a team of support analysts. Custom views, email interface, etc...
What do you dislike about the product?
Disability to customize how emails are distributed to users who hae submitted tickets.
What problems is the product solving and how is that benefiting you?
Helpdesk and task tracking.
Recommendations to others considering the product:
Great help desk ticketing system! Use it for FAQ as well.
Uncluttered viewing.
What do you like best about the product?
Dependable functionable chat room for completing necessary communication which ends in compketed transactions.
What do you dislike about the product?
Nothing to dislike maybe bigger bubbles for current box conversation.
What problems is the product solving and how is that benefiting you?
Clearing up many transaction necessary details for purchase or refund completion.
Zendesk review
What do you like best about the product?
I love that I can always rely on zendesk to go back and listen to all my calls and see all communications with a customer in a very organized and easy to use manor.
What do you dislike about the product?
Sometimes it takes too long for my tickets to populate causing me to have to slow down.
What problems is the product solving and how is that benefiting you?
Making sure all customers are met with great quality of service.
Recommendations to others considering the product:
Keep doing a great job!
showing 4,891 - 4,900