Zendesk Suite
ZendeskExternal reviews
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Zendesk Support
What do you like best about the product?
Zendesk is basically the Apple of CS software. Very easy for the most part
What do you dislike about the product?
Not as customizable as I would like for it to be.
What problems is the product solving and how is that benefiting you?
Customer support
Does everything we need it to.
What do you like best about the product?
Zendesk is a comprehensive help desk system that does everything we need it to do.
What do you dislike about the product?
User interface could be updated. But it's functional.
What problems is the product solving and how is that benefiting you?
Internal and external access to help desk.
Great Overall Experience
What do you like best about the product?
The best part of Zendesk support is the ease of use that comes with using this product.
What do you dislike about the product?
The lease helpful aspect of Zendesk is that it would crash on occasions.
What problems is the product solving and how is that benefiting you?
Zendesk support has impacted my work by allowing some of our FAQ to be automated and by allowing our customer support channel to be used a lot easier.
Easy to use CRM
What do you like best about the product?
Makes managing tickets and requests very easy. Gives options for feedback and tracking of employees workload.
What do you dislike about the product?
Sometimes the whole step between new, open, pending, and closed seems to be a little much, espeically when writing a new email from zendesk. You go straight to pending which I still don't know is completely right or not.
What problems is the product solving and how is that benefiting you?
Easy way to keep up with multiple clients in one place.
The perfect tool for customer support
What do you like best about the product?
I'm part of the customer support team of an internet marketing and SEO software company. Zendesk has been a great tool for our team as it's simple, easy and convenient to use. We're able to effortlessly communicate and track correspondence with clients across the globe using an email ticket system. Highly recommend.
What do you dislike about the product?
Sometimes tickets go missing within the software (somehow disappeared)
What problems is the product solving and how is that benefiting you?
An effective and efficient customer support ticketing solution
Great Product
What do you like best about the product?
Easy to use. Decent Analytics. One stop for everthing.
What do you dislike about the product?
Better Reporting. Hard to find things sometimes!
What problems is the product solving and how is that benefiting you?
Website updates and digital advertising.
Easy to use
What do you like best about the product?
Zendesk, while having a fairly steep learning curve is easy to use and navigate once you've had an introduction.
What do you dislike about the product?
It would be nice to have noises when tickets come in or ways to record who has looked at certain things.
What problems is the product solving and how is that benefiting you?
Trying to streamline our systems with zendesk, it makes data very easy to collect.
It doesn’t filter very well and it’s hard to filter reporting
What do you like best about the product?
It’s fast and has timestos and you can reply and copy users
What do you dislike about the product?
Poor user capability for reporting and filtering
What problems is the product solving and how is that benefiting you?
Real time updates and reporting
Good software, but many glitches
What do you like best about the product?
I love that it creates a call center solution without the hardware and overhead. Theis is taking Voip and creating a scalable solution for any size business.
What do you dislike about the product?
The system still has issues. Calls don't always pop up on screen correctly. Sometimes if they do, the answer button will not work. It now interfaces with Google notifications in a way that create extra work. Instead of just the ZD answer call button, a Google notification pops up. I have to click answer call there first, and then again on the ZD one half the time.
What problems is the product solving and how is that benefiting you?
We are able to create a call center type solution with a team located all over the world.
Perfect for ticketing
What do you like best about the product?
Communication made easy and ticketing tracking
What do you dislike about the product?
One too many mails from the users. Summary would’ve been nice
What problems is the product solving and how is that benefiting you?
Day to day ticketing form users
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