Zendesk Suite
ZendeskReviews from AWS customer
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6,497 reviews
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The best support software I've come across by far.!
What do you like best about the product?
The API, ticketing transparency, ticket status tracking, the merging of the tickets and private chat option via tickets are some of the best features of this software. Even the mobile website is good enough to work remotely. We are really looking forward to start using the API as well of the Zendesk to make our own CTI integration with it. We're looking for a long term relation with Zendesk and in order to do so maybe have a tie up with them for a smooth future additions and growth.
What do you dislike about the product?
That we cannot assign anyone as CC on multiple tickets at once. We really need that feature.
Also if we can get a chance to replace the existing users on a chat with new employees that would great as well.
Also if we can get a chance to replace the existing users on a chat with new employees that would great as well.
What problems is the product solving and how is that benefiting you?
The troubleshooting of any issues of our product via email and this tool is the best usage that it provides. File size to be attached could’ve been more than 1 MB for primary users with lesser number of users.
Recommendations to others considering the product:
Just open up a ticket or chat with them if you're having any issues using or setting up the ticketing system (although no help is required what so ever with that) because they will get back to you ASAP and get the resolution to you pretty quickly.
Beyond helpful and very efficient!
What do you like best about the product?
Love that it brings everything together at one place and I can filter it!
What do you dislike about the product?
Sometimes we run into minor glitches but they are on it to fix it!
What problems is the product solving and how is that benefiting you?
Emails, Texas, voicemails, Facebook, Twitter, and online reviews!
Recommendations to others considering the product:
Worth everything! Is the best tool to have!
Zendesk Review
What do you like best about the product?
For a long time my team was unable to keep track of tasks and issues going on for our customers and our staff. I was able to get Zendesk and offer a way for them to submit their issues easily and I could assign the problem to a person fit for the Job.
What do you dislike about the product?
There is not much to dislike. I used it minimally and it accomplished what I needed it to. Notifications took a bit long but besides that, I think the program fit my expectations greatly. I will continue to use the program and if I encounter any issues, maybe I will revise my review.
What problems is the product solving and how is that benefiting you?
We are more organized. Problems are routed to the right department leads. There is less confusion on who's job it is to solve a problem. Although we are having less problems to solve and have used the program less and less, it still was a great thing to have in the company.
Recommendations to others considering the product:
It definitely will get your organization the unity and simplicity for problem solving it needs.
It is an incredible product!
What do you like best about the product?
It is a fantastic product that revolutionizes the way of giving support to customers, it is different from many other products, it is totally efficient and productive, you can manipulate it in a simple way thanks to its intuitive interface.
What do you dislike about the product?
I have not found anything negative to mention about this product, I feel totally satisfied with it.
What problems is the product solving and how is that benefiting you?
There is always the need to meet the different needs of our customers, that is why we decided to use zendesk as it offered all the functions that we required to give excellent support to our customers.
Recommendations to others considering the product:
I highly recommend to all this fabulous product, satisfies the need of any company, give a better support to your clientele and you will feel at ease with all the excellent results it will give you.
Okay
What do you like best about the product?
Its user friendly and pretty straightforward
What do you dislike about the product?
It’s hard to get tech support to help you
What problems is the product solving and how is that benefiting you?
It’s helped keep all of my issues in one place
Zendesk Overview
What do you like best about the product?
Zendesk offers a very robust multi-channel support and ticketing system, and an excellent reporting and analytics module.
What do you dislike about the product?
Zendesk doesn't offer as much functionality with their chat feature.
What problems is the product solving and how is that benefiting you?
We are better able to support retail trading clients when they have questions about our trading platform, account opening procedures, deposits/withdrawals.
Recommendations to others considering the product:
Zendesk Chat is a great product for global24 hr businesses that need to address support issues and can also be used as a great sales tool
User friendly, customizable, does everything you need it to do
What do you like best about the product?
I really like the amount of customization you can do to the groups, and the ease of use especially for adding or deleting users, groups etc.
What do you dislike about the product?
We have had a few outages, other than that I can't really complain too much.
What problems is the product solving and how is that benefiting you?
It has streamlined the way tickets are handled and escalated, it has helped us become more efficient when dealing with tickets in general.
Recommendations to others considering the product:
Give it a trial run, you won't be disappointed with the interface, ease of use, and the price is on point as well.
No compl
What do you like best about the product?
Like the ease of use and that everyone can use it no matter the skill level.
What do you dislike about the product?
Sometimes it takes awhile to get assistance, but most of the time works smoothly.
What problems is the product solving and how is that benefiting you?
System issues and resolved quickly.
Recommendations to others considering the product:
N/a
Effective and Intuitive, Yet Frustratingly Limited
What do you like best about the product?
Best features include an intuitive macro and CMS system, simple ticketing and shareable user states and exportable report data.
What do you dislike about the product?
I disliked having to convince my CEO to pay for the second highest product tier just so that we could export our comment data and run analysis on it. I disliked the forced organization of their FAQ component- topics have to be housed within articles which have to be housed within sections. This discouraged users from browsing otherwise easily accessible topics.
What problems is the product solving and how is that benefiting you?
Zendesk is effective for answering email volumes of 1000 or more tickets a day in a scalable way that allows work to be assigned to various sub teams and department levels.
Recommendations to others considering the product:
Consider using an external service for your user support section, FAQs etc. Also, their answer bot is a time sink.
Zendesk helping the desk job easier.
What do you like best about the product?
Zendesk is more cheap in cost when compared to other support platforms and it's easy to integrate with the softwares.
What do you dislike about the product?
Zendesk support is not so responsive during holidays and it takes additional time to get support from them in case we are in issues with the product.
What problems is the product solving and how is that benefiting you?
To solve the need for support tool for the startup.
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