Zendesk Suite
ZendeskReviews from AWS customer
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Not bad system for helpdesk
What do you like best about the product?
One of the most used system for helpdesk
Flexible system settings
Not difficult to set up
Integrating in company`s mail, so people can just open request, reply, rate and close it. Also integrate with company`s telephony
Counts for reward
Flexible system settings
Not difficult to set up
Integrating in company`s mail, so people can just open request, reply, rate and close it. Also integrate with company`s telephony
Counts for reward
What do you dislike about the product?
Not intuitive interface for users, which are handle to helpdesk team. Also, IT - mans needs to get used
System has bugs, but support engineers or big customer community will help you
System has bugs, but support engineers or big customer community will help you
What problems is the product solving and how is that benefiting you?
Company`s support engineers use this system to operational solve users issues.
Recommendations to others considering the product:
Zendesk support is the big companies choice for the best helpdesk performance
This is a great tool for managing tickets and providing support!
What do you like best about the product?
Zendesk has a lot of features specifically for building your ideal customer support portal. It's amazing because it's a whole platform that supports actions from ticketing to the customer support system itself.
What do you dislike about the product?
The software is great and very technical. However as a result of its technicality, it does take a while to get used to it.
What problems is the product solving and how is that benefiting you?
It helps with increased support customer support and in the process it helps keep all tickets and activities organized and moving smoothly.
Recommendations to others considering the product:
Make sure to learn every tool and aspect of it to fully utilize its capabilities in helping your business.
Zen desk Chat
What do you like best about the product?
What I like about this program is that it helps user better interfere with customer complaints and compliments to help your business grow and understand where you need to improve yourself.
What do you dislike about the product?
What I dislike is that it does not provide a complete interface where you need to more to better understand for the user and the consumers point.
What problems is the product solving and how is that benefiting you?
It has been trails and error and the program what not used much.
It does the job
What do you like best about the product?
I have used Zendesk over two of my different roles in customer support.
As I have managed a team who all used it was helpful to be able to see statistics on their ticket volume but also manage their reply time etc.
Another thing I like is that you can categorise tickets so only a specific type of team with a particular focus.
You can ask for feedback which is great PR.
As I have managed a team who all used it was helpful to be able to see statistics on their ticket volume but also manage their reply time etc.
Another thing I like is that you can categorise tickets so only a specific type of team with a particular focus.
You can ask for feedback which is great PR.
What do you dislike about the product?
To someone who has not used the system before - it is not the most user friendly.
I also find there there is a delay of the information at times
I also think it is very easy to overcomplicate it as it is SO customisable.
We often get compliants about all the emails that each ticket generates.
I also find there there is a delay of the information at times
I also think it is very easy to overcomplicate it as it is SO customisable.
We often get compliants about all the emails that each ticket generates.
What problems is the product solving and how is that benefiting you?
We have several clients and a large team working on each - it provides a live support to each of the clients.
Recommendations to others considering the product:
Simply have it to your needs without all the add ons.
Customer care turned QA analyst loving Zendesk
What do you like best about the product?
The interface is easy to use. It was something most people could catch on quickly. It offered a clean view of customer information and offered an ease of navigation.
What do you dislike about the product?
The automatic sign-out was frustrating. It caused many problems; for example, the page would remain in the last active view you used. After the system logged you out it was not known until you searched for a customers name, hit search, and then ended up in the log in section. Once you log back in, it returns you to the old account, not the one you were most recently searching for. This lead to many account mix ups.
What problems is the product solving and how is that benefiting you?
Help with customer questions, understanding certain needs for our clients, requesting reviews for things within our company. We also used it to quantify our list of internal errors/complaints.
Recommendations to others considering the product:
Keep with it, they are a good software to have. It offers an array of uses that can fit well within other systems you use for your company.
Buckets of customizable goodness!
What do you like best about the product?
Easy to view and act powered by clean and neat UI design. The customization is a godsend, making the platform suitable for countless applications.
What do you dislike about the product?
Can be unresponsive at times, perhaps less a product of the product itself and its reliance on a rocksteady connection.
What problems is the product solving and how is that benefiting you?
Zendesk enables the organization and speedy response of all customer inquiry across a team in several offices worldwide.
Extremely Complete Platform
What do you like best about the product?
The API's, features, tools and customizations are the highest point of zendesk. The support have a good timing and also a great knowledge base.
What do you dislike about the product?
With so many options, it's a complex platform to use. There's no "simple way" to use.
What problems is the product solving and how is that benefiting you?
Answering support questions and building relations with our clients. The agility in the chat is something wonderful. Also the data that Zendesk provides is great.
Recommendations to others considering the product:
Dedicate people of your team for explore the zendesk facilities.
I work in a college and I use Zendesk Support for technical support here.
What do you like best about the product?
I find Zendesk Support really helpful because of the easy of using it. I love the layers and the application at all.
What do you dislike about the product?
One thing that I don’t like is that sometimes it is hard to put in questions that they do not have answers
What problems is the product solving and how is that benefiting you?
I do technical support for DMACC college and I help people who have problems with computers and accounts in dmacc
Recommendations to others considering the product:
I strongly recommend this app
Zendesk CRM
What do you like best about the product?
Zendesk Is very straight forward and easy to navigate! Our backend system was made internally and we were able to sync it right to Zendesk. Zendesk also ties in with our phone system as well as out chat agent really well.
What do you dislike about the product?
It would be nice if there were more options to organize our ticketing information. If customers have multiple accounts it can be a hassle trying to find the right info on the right account. They do have merge feature that can help with this but it could be a little more refined.
What problems is the product solving and how is that benefiting you?
We use Zendesk to organize all of our customer communication. It is very easy to navigate and find what you are looking for. It creates a profile for all the customers with all our interactions under the profile.
Simple and easy support system
What do you like best about the product?
Zendesk makes it really easy to organize all requests you receive from your in-house team to outside customers. Our team receives hundreds of tickets a week. Since we receive so many tickets, the best features Zendesk has to counter this are Triggers, Automations and Macros. With Triggers, you are able to automate activities to happen based on certain criteria. For example, if a ticket gets submitted with the word "Help" in the subject line, you can program Zendesk to assign it to a specific person and to reply to the submitter with a message. Automations function in a similar way but are timed instead of instantaneous. Macros allow you to update a ticket's tags, message, and other information with a click of a button. Zendesk has done a great job to make a ticketing system that increases company efficiency. It also has a Help Desk (customer forum / QA) section that is available at a specific price tier that could save you time.
What do you dislike about the product?
Because it's so popular and common, it's not tailored for any specific industry or product type, so often the features are built in a broad, abstract, and malleable way. This requires you to perform a little tailoring and administration to make Zendesk work well for you.
What problems is the product solving and how is that benefiting you?
As a school district of almost 13,000 students and thousands of staff, we need something simple with automation features. Zendesk has been our answer. We love the search aspect of it too, with so many tickets coming in week after week, a lot of times we have similar issues across our school locations, so being able to search by key word and see past tickets and their solutions has been a huge benefit for us in streamlining and speeding up our response and solve time.
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