Zendesk Suite
ZendeskReviews from AWS customer
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Zendesk is great
What do you like best about the product?
I really like how zendesk tracks such granular metrics the provided dashboards are easy to understand and I like how you can compare industry averages to our own helpdesk
What do you dislike about the product?
their dashboards could be easier to set up for the customized insights. It can get granular but the UI is not intuitive.
What problems is the product solving and how is that benefiting you?
we are able to make data-driven decisions using zendesk which allows us to create a more user friendly product
Recommendations to others considering the product:
Easier dashboard set ups. Shouldn’t be that hard to setup customers dashboards in insights
Powerful tools
What do you like best about the product?
The ability to sort tickets and add powerful add ons like guru and send text messages.
What do you dislike about the product?
There are times when tickets do not populate or get lost unassigned.
What problems is the product solving and how is that benefiting you?
Inbound and outbound ticket support. Easy to make sure SLA's are met.
Get tickets from all channels
What do you like best about the product?
Zendesk make it easy to gather all support requests in one place. Regarding of channels, any customer support rep can have access and grab any case request right away. The analytic part of the solution is great too. For the Reps, it is great to be able to track their KPI's.
What do you dislike about the product?
The interface needs some visual improvement. Sometimes buttons are hard to find or located in not so convenient areas
What problems is the product solving and how is that benefiting you?
We had requests coming in from all sort of channels. Zendesk consolidated all of those into one single tool.
Zendesk a software with a fantastic messaging service.
What do you like best about the product?
It is a platform that leads in the area of call center companies. It is of great pleasure that Zendesk offers us the function of instant messaging to the possibility of chatting with our customers, thus greatly helping to improve the commercial relationships we have with them.
What do you dislike about the product?
It does not offer document storage or automated routing. Zendesk does not have network monitoring either. It does not offer stored documents or detailed information about the clients' experience. Nor does it have an option to implement video calls.
What problems is the product solving and how is that benefiting you?
The chat features offered by Zendesk are wide and varied, giving us better communication with our customers. Its channel system is varied, and shows that there are many ways to get engagement from our regular customers. It is good for creating detailed reports of customer information.
Recommendations to others considering the product:
We recommend Zendesk for the management of the reports. It is a good option for those companies that want to be in contact with their customers, it is good to interact by various means either by email or phone and allows to track calls. We recommend it.
Zendesk Review
What do you like best about the product?
It is the best for organization and ensuring all incoming emails are handled accordingly. I like that it integrates well with numerous other apps.
What do you dislike about the product?
Sometimes there are issues with Service Level Agreement timers on tickets, causing them to be lost.
What problems is the product solving and how is that benefiting you?
Handlign incoming emails, recording notes from calls, handling with linked apps like our internal backend as well as apps like Sprout and Trello.
Zendesk Support and Engagement Review
What do you like best about the product?
Zendesk can be used to meet the needs across any platform, business, educational helpdesk support, or company. The customer/user service products are flexible and readily available, easy to use.
What do you dislike about the product?
Pricing; "per agent per month" can be brutal. Depending on the number of users, the suite is ideal however a high number of agents may not yield financial efficiency.
What problems is the product solving and how is that benefiting you?
Help Desk needs of users
Recommendations to others considering the product:
It's a fantastic platform for engagement and ease of use. The pricing can be high depending on your implementation of services and number of users.
Zendesk makes support so much easier
What do you like best about the product?
I love how easily Zendesk customizes based on your team's needs. From triggers to views to groups, you can easily create different workflows for different groups of agents.
What do you dislike about the product?
There's not much I dislike about Zendesk honestly. I don't like that they're getting rid of the cheerleader integration (my team loves that), but other than that, I like it all!
What problems is the product solving and how is that benefiting you?
We are supporting our users in the best way possible! The benefits are the ease with which we can handle emails and chat and support our users.
ZenDesk
What do you like best about the product?
Fast and easy setup, with lot's of customization
What do you dislike about the product?
I have nothing bad to say about it. Been using it for 4 years.
What problems is the product solving and how is that benefiting you?
A way for our agent's to submit trouble tickets.
Excellent CX tool!
What do you like best about the product?
ZenDesk allows for easy organization of customer service tickets. The platform is intuitive and user friendly.
What do you dislike about the product?
I wish the search function was a bit more comprehensive to allow for a more thorough search of archived tickets.
What problems is the product solving and how is that benefiting you?
We user ZenDesk support to organize all of our customer service inquiries. We have realized the benefit of having all our customer inquiries in the same place.
Best Support Ticket System
What do you like best about the product?
Zendesk has the best ticketing system for our users. Help desk and live chat are too useful
What do you dislike about the product?
admin is a bit complex, but if you explore much in the configuration system, you will learn the interface.
What problems is the product solving and how is that benefiting you?
Our users are creating tickets. Communicating via chat.
Recommendations to others considering the product:
if you are comparing with other platforms, Zendesk is the one.
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