Zendesk Suite
ZendeskReviews from AWS customer
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Best service ever
What do you like best about the product?
Quick to respond and do their best to help
What do you dislike about the product?
Nothing they have perfect business. Improve their tech quality maybe
What problems is the product solving and how is that benefiting you?
Product service issues
Easy to manage my customer service channels with Zendesk
What do you like best about the product?
Easy to setup, implement and use on a daily basis. Allows me to quickly assist my customers and provide support
What do you dislike about the product?
I would like more customization of our dashboard to fit with our branding
What problems is the product solving and how is that benefiting you?
Customer support for our e-commerce company and B2B help center/FAQs
Recommendations to others considering the product:
Keep your database simple and organized. People will reach out with questions anyways so make a human available to help customers
The best online technical support with Zendesk Support
What do you like best about the product?
Zendesk Support is a great program, very easy to install and use, so much so that only a couple of hours is deployed and ready to use it. It is a scalable program since it has multiple functions but you can implement it in your company from the most basic or others for large scale needs. It has been perfect to provide technical support and assistance on our website.
What do you dislike about the product?
Certainly Zendesk Support is very good and once you use it you will see there is nothing bad to say about it. We love!
What problems is the product solving and how is that benefiting you?
The benefit we have had is to fulfill the purpose of our website and company through this program that is to provide technical support, assistance or solve problems of our customers. Through the system of tickets that are generated by our customers about their problems or concerns we can take control of these reports and thus be able to solve these problems. These reports can also be sent to our developers if the case merits it, which allows us to provide security and responsibility.
Recommendations to others considering the product:
Zendesk Support is a program that we recommend using with confidence. In terms of providing support you have many options that can be used and adapted to your company, you can implement the basic options that the program has or the most important functions if your company needs it, but we assure you that it is the best of all.
Zendesk integrated web support
What do you like best about the product?
Zendesk is a set of professional tools to provide complete technical support through the web, especially with Zendesk Support it is possible to manage the support of our company through one of its chat applications.
As an administrator the tool presents a dashboard very well organized and visually pleasing where we can configure the functioning through an assisted assistant in which the support agents are also added and assigned to their support department. Using departments we can separate the different parts of our business and give a differentiated support assigning experts to each one.
As a user we have a chat to interact and solve problems and we can also avail ourselves of a FAQ of frequently asked questions to solve the doubts without saturating the support.
As an administrator the tool presents a dashboard very well organized and visually pleasing where we can configure the functioning through an assisted assistant in which the support agents are also added and assigned to their support department. Using departments we can separate the different parts of our business and give a differentiated support assigning experts to each one.
As a user we have a chat to interact and solve problems and we can also avail ourselves of a FAQ of frequently asked questions to solve the doubts without saturating the support.
What do you dislike about the product?
Although the application is excellent, its price is somewhat high especially for companies with a large number of technical support agents.
What problems is the product solving and how is that benefiting you?
I am using zendesk as a support agent in my work and I think it is very efficient how the application distributes the tickets among the different agents so that the work is solved faster and we avoid that the system is saturated with unresolved tickets.
Recommendations to others considering the product:
I recommend that you use Zendesk if you are looking for a simple application to configure and that can offer support to a large number of people, also if you are a large company and you know you need a number of high support agents I suggest that before buying the app try to contact with the company and see if it is possible to get some kind of discount.
Works Perfectly for my needs!
What do you like best about the product?
I like that I get notified anytime a ticket is created by a client so I can follow the progress and escalate when necessary.
What do you dislike about the product?
I wish that it didn't close the ticket screen after I make a new comment on the ticket.
What problems is the product solving and how is that benefiting you?
It allows the support teams to stay in communication with each other and the client keeping the issues front of mind with a clear trail of communication.
Good if used properly
What do you like best about the product?
I like how you can track incoming tickets and how we can run analytics and statistical reports.
What do you dislike about the product?
I don't like how if someone responds to an email on the user side, but the ticket has already been closed, it creates a new ticket instead of opening a new one.
What problems is the product solving and how is that benefiting you?
We we able to pull reports for clients using the statistical reports. We were also able to track a large amount of income requests in an organized and concise way.
very user-friendly
What do you like best about the product?
we enjoyed that this software was already familiar to us because of the various other zendesk programs we already have in use. the graphics, language, and layout are typical of zendesk and very easy-to-use. it garners more data in more unique areas than than we used in the past and the output is excellent to add immediately to presentations and other areas for easy and quick review.
What do you dislike about the product?
there was not much that we disliked about this software, we did ht a few snags in set-up but that was time-limited. i imagine that if one is new to the zendesk set of software, there might be a learning curve, but that should not be an issue.
What problems is the product solving and how is that benefiting you?
we loved being able to gather more data from the customer experience than we had in the past, in more nuanced areas that we think was not captured by other software. there is more data than we could initially utilize, which was great and allowed us to gain more answers for the detailed questions about the consumer base.
Recommendations to others considering the product:
Go for it, it is easy, valuable, and a more nuanced way to mine consumer data.
Helpful and Intuitive
What do you like best about the product?
It is an intuitive platform for data analysis.
What do you dislike about the product?
Overall the product is spot on. Work through all the trainings to utilize it to its full capacity.
What problems is the product solving and how is that benefiting you?
Expansion of product through data analysis.
Recommendations to others considering the product:
Fully train your staff to utilize it to its full extent.
It gets the job done!
What do you like best about the product?
It’s easy to use but hard to get everyone on board without feeling the need to run up to IT
What do you dislike about the product?
I think faster response times could help! Though that may depend on the company. It also times out easily.
What problems is the product solving and how is that benefiting you?
It provided real time customer service for our team and helped escalate issues.
Great product, but can use some work
What do you like best about the product?
The ease of use and ability to navigate the product
What do you dislike about the product?
The additional features you can buy are not up to par compared to other CRM Sytems
What problems is the product solving and how is that benefiting you?
The ease of use for our reps - we can easily see ticket histories, old data/tickets, etc.
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