Zendesk Suite
ZendeskReviews from AWS customer
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Zen desk rocks
What do you like best about the product?
The ease of use within my current organization is unlike any other ticketing system I have used in an enterprise environment. All of our different departments use it. There has never been any need for training. The interface is great and user friendly.
What do you dislike about the product?
There are no issues or anything I dislike
What problems is the product solving and how is that benefiting you?
We use it to log support tickets internally
Great Tool
What do you like best about the product?
I really enjoy the interface of the software.
What do you dislike about the product?
I don't have any complaints with Zendesk Explore.
What problems is the product solving and how is that benefiting you?
allows us to track our client's experience within our company.
Good analytics for UX
What do you like best about the product?
It summarizes a lot of complex interactions with customers. Graphs them too.
What do you dislike about the product?
More features and complexity than our small shop needed or could leverage.
What problems is the product solving and how is that benefiting you?
We were testing it to see what we could learn about out customers
Recommendations to others considering the product:
If you have a large number of customers this will probably be very helpful in making sense of all the noise.
Good with proper training on tool
What do you like best about the product?
The ease in tracking the tickets
-n/w monitoring
-realtime chat
-n/w monitoring
-realtime chat
What do you dislike about the product?
- The UI which is confusing at the start
- -bad customer service
- too many emails sent out
- -bad customer service
- too many emails sent out
What problems is the product solving and how is that benefiting you?
-aids in resolving the tasks based on priority
-multi-channel communication
-multi-channel communication
My review on zendesk explore
What do you like best about the product?
One of many things I find pro about the software is that it’s easy to organize and analyze and helps me manage the customer tickets easily
What do you dislike about the product?
online help was not very complete and did not allow for customization which made everything harder then it had to be
What problems is the product solving and how is that benefiting you?
Some business problems were solving with zendesk explore is customer relations from helping out with submitted tickets to resolving some of the issues they’ve with our services and how we go about things
Zendesk Explore has a steep learning curve, but it's worth the investment
What do you like best about the product?
I enjoy how the interface is very similar to Zendesk's primary product suite. We used Zendesk for internal ticket resolution and upon upgrading to Zendesk Explore, we learned about the full functionality of the product suite.
What do you dislike about the product?
It's tough to quantify the results progress
What problems is the product solving and how is that benefiting you?
We are using Zendesk Explore to track resolution of customer issues and provide better performance metrics to our team.
Recommendations to others considering the product:
If you are currently using Zendesk for internal ticket tracking, it's a logical upgrade.
Zendesk is the way to go!
What do you like best about the product?
It gives you stats and analytics of your customer support. It also gives suggestions of what can be improved in your customer support.
What do you dislike about the product?
I wish there was a page where you could view your agent analytics separately.
What problems is the product solving and how is that benefiting you?
So many.. it gives you stats of why customers are reaching out. If too many people are reaching out for the same issues, you can find a way to fix the issue to decrease tickets.
Excellent Tool for Customer Analytics
What do you like best about the product?
- easy to understand and make new dashboards
- easily filter all data to really figure out what is going on with your consumers
- publish dashboards to share with other team members and stakeholders
- inexpensive
- easily filter all data to really figure out what is going on with your consumers
- publish dashboards to share with other team members and stakeholders
- inexpensive
What do you dislike about the product?
- a little bit of a learning curve
- I haven't found the product integrations useful
- I haven't found the product integrations useful
What problems is the product solving and how is that benefiting you?
- better understanding customers and their behaviors
- we have benefited being able to easily manage our data and analyze it and create stories instead of just viewing the raw numbers and trying to get people to make sense of them
- we have benefited being able to easily manage our data and analyze it and create stories instead of just viewing the raw numbers and trying to get people to make sense of them
Zendesk Review
What do you like best about the product?
Zendesk Explore provides a fast and easy way to create dashboards and reporting to see day to day metrics.
What do you dislike about the product?
I dislike that it doesn't have the option to click on the tickets that the agents have already worked on to take a closer look.
What problems is the product solving and how is that benefiting you?
We are solving reporting issues and ways to track metrics.
Zendesk
What do you like best about the product?
That we can communicate between internal and public on the same ticket easily.
What do you dislike about the product?
Not being able to solve the ticket out without it being assigned to you/someone. Which makes it hard for your team to see some thing pop back up.
What problems is the product solving and how is that benefiting you?
We are able to keep track of orders, reach out to clients, and contacts.
Recommendations to others considering the product:
Great ticketing system to keep track of orders
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