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We use Zendesk as out main work platform for solving tickets.
What do you like best about the product?
It is very easy to Instal.
We are able to handle customer tickets many at a time.
We use it daily to resolve the issues.
It has multiple features like Explore, support, Guide, Playlists.
Very easy to Integrate with other platforms.
We are able to handle customer tickets many at a time.
We use it daily to resolve the issues.
It has multiple features like Explore, support, Guide, Playlists.
Very easy to Integrate with other platforms.
What do you dislike about the product?
All is good as of now. Very helpful features.
What problems is the product solving and how is that benefiting you?
Handling live chats.
Multiple chats can be handled at the same time.
Emails, chats and call features are available.
Can see how many chats and tickets are in queue.
Multiple chats can be handled at the same time.
Emails, chats and call features are available.
Can see how many chats and tickets are in queue.
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Zendesk review
What do you like best about the product?
it has granular integration options with most of the third party applications
What do you dislike about the product?
Princing needs to be reduced. currently we are paying 155$ per user per month
What problems is the product solving and how is that benefiting you?
Our product customers raising any issues, it comes to the Zendesk as a ticket and our team work on it towards resolution
Simple
What do you like best about the product?
It helps with working / and completing tickets. it also helps with keeping up with tickets that need some work done
What do you dislike about the product?
Sometimes manually having to put in sellers email addresses on the profile. If missed the email might not go to seller
What problems is the product solving and how is that benefiting you?
It solves by keeping tabs with what the seller needs or if the profile is complete. It also allows us to communicate with the seller and for the seller to communicate back to us in return
Excellent
What do you like best about the product?
It is easily acceptable as we use it on a regular basis, being able to communicate with customers as well as other departments via zendesk ticket.
What do you dislike about the product?
Ticket that are being incorrectly assigned to another department causing a delay in workflow
What problems is the product solving and how is that benefiting you?
The ticket priority workflow helps to work on the long standing tickets, we are able to be able to respond to customers timeously.
It's wonderful tool for supporting the customers via live chat and Email.
What do you like best about the product?
I really like the interface of chats and email that they have recently updated. Along with that the feature of member information that we can see on the right side and also on the left we can see whether the member is verified or not.
What do you dislike about the product?
Nothing to dislike but the interface can be more attractive.
What problems is the product solving and how is that benefiting you?
It's helping me solve the issues of sellers via live chat and email. I can solve both chat and email at the same time on the same tab after verifing the seller's details.
Awesome platform to interact with our customers!
What do you like best about the product?
It integrates wonderfully with Guru, atlas, and assemble, easy to use, macros and shorcuts run well and easy to support our customers.
What do you dislike about the product?
Sometimes there are connectivity issues and it shows offline.
What problems is the product solving and how is that benefiting you?
It helps us to interact with sellers and buyers for our organisation via chat, email, and call
It is a good way to communicate with customers promptly and effectively.
What do you like best about the product?
I am able to see all respond to an customer queries immediately and my customers can contact me directly without having to call
What do you dislike about the product?
Pop up notifications would be very helpful as I have to go into the app in order to see when I have received any communication from a customer
What problems is the product solving and how is that benefiting you?
Some customers prefer to communicate by text and do not want to call for every little issue so they are able to speak to me directly easily and I am able to respond immediately.
Support FAQs localization with Zendesk <> CrowdIn
What do you like best about the product?
The sync between Zendesk and CrowdIn is really handy and help us to publish our Support FAQs—a different website—timely and intuitively.
What do you dislike about the product?
We had issues with the sync in the beginning, but it was a matter of API sync with the dev that was solved. Sometimes adding new languages (locales) ended up in issues due language codes (like PT, PT-BR, for Portuguese), so it's something to consider. Another example: for the app, we use /nb for Norwegian and we had to sync /no with Zendesk because /nb wasn't working. But as our Support FAQ is another website, that's not an issue.
What problems is the product solving and how is that benefiting you?
Localization in multiple locales.
Industry Leading Customer Support
What do you like best about the product?
Zendesk is infinitely customizable. I love the plethora of fields, automations, sorting, and reporting options that are at your fingertips. It's exremely easy to set up and can integrate with your existing support email addresses. Zendesk's support team is quick to respond to questions and they're always posting guides with tutorials on how to implement new features.
What do you dislike about the product?
The only thing I wish that Zendesk had was an active dark mode just to ease my eyes a bit!
What problems is the product solving and how is that benefiting you?
Before Zendesk, tracking our support metrics was not clear, and we did not have the ability to drill down into agent performance to help coach where necessary. Zendesk makes it easy to compare volume and data over time, and even the standard dashboards contain extremely useful information. Without Zendesk, it would really be tough for us to track prior customer conversations. When we know how often someone has contacted us and through what channels, we can proactively anticipate what may be next and cater to their needs.
Great tool for support through chats and emails
What do you like best about the product?
It's a user-friendly tool that facilitates easy interaction with customers through chat and email. The suggested responses are also very helpful.
What do you dislike about the product?
The AI feature of Zendesk can generate more human-like responses.
What problems is the product solving and how is that benefiting you?
Zendesk allows me to communicate easily with customers and quickly identify their accounts and details. The AI feature and trackros are user-friendly and helpful for live channel interactions.
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