Zendesk Suite
ZendeskReviews from AWS customer
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Intelligent Support
What do you like best about the product?
Centralizes all customer conversations into one platform.
AI bots handle routine questions instantly.
Provides analytics and insights on support performance.
Automates workflows to speed up resolutions.
AI bots handle routine questions instantly.
Provides analytics and insights on support performance.
Automates workflows to speed up resolutions.
What do you dislike about the product?
Can feel complex for new users.
Pricing is higher for small teams.
Limited customization without advanced setup.
Occasional delays in support response times.
Pricing is higher for small teams.
Limited customization without advanced setup.
Occasional delays in support response times.
What problems is the product solving and how is that benefiting you?
Brings all customer queries into one place.
Reduces time spent on repetitive support tasks.
Improves follow-up with tracking and analytics.
Ensures more consistent customer responses.
Reduces time spent on repetitive support tasks.
Improves follow-up with tracking and analytics.
Ensures more consistent customer responses.
Fundamental tool for providing customer solutions
What do you like best about the product?
Ease of use when providing customer support to a large customer base. Easy-to-use interface that allows seamless customer support and reporting.
What do you dislike about the product?
I have no complaints about the suite as of this moment.
What problems is the product solving and how is that benefiting you?
Provide customer support , chat support and reporting weekly.
It's a really great tool
What do you like best about the product?
The user experience is really simple as the tool is easy to use.
What do you dislike about the product?
It actually works well for me, no complaint so far.
What problems is the product solving and how is that benefiting you?
The tool is use to log cases for our helpteam to support team members
Unification of channels into a single service platform
What do you like best about the product?
The most useful thing for the customer service team is to be able to have a complete view of the entire customer service journey in one place. We used to work individually, each area with its own manual control, and we didn't share information. The customer is harmed, and we don't communicate with internal teams. It's a great tool, and we are loving learning and putting it into practice as soon as possible. Reporting will also be essential to monitor indicators and propose improvements in the areas.
What do you dislike about the product?
There are so many options that I get confused. But thinking about the number of resources, I was a bit startled, but now with the integration, things have become much easier.
What problems is the product solving and how is that benefiting you?
Control, optimization of service, visualize all customer behavior in one place, agility in service, satisfied customer. Well, we had a completely manual process and that caused a lot of internal discomfort and also for the customer, which is very bad for us. We are a company that values quality service and I believe that with the arrival of Zendesk this will be solved. We are confident that it will be a milestone in our service journey.
Zendesk support-one stop for all the customers tickets
What do you like best about the product?
Zendesk provides platform for our app customers to log their tickets and issues..
It easy dashboard and link with jira helps to easily raise jira’s for customers issues and track them in jira
It easy dashboard and link with jira helps to easily raise jira’s for customers issues and track them in jira
What do you dislike about the product?
Zendesk helped in solving many problems
It has helped to keeping track of multiple projects and user issues
App is providing a platform to create tickets by users which are visible to us on zendesk
It has helped to keeping track of multiple projects and user issues
App is providing a platform to create tickets by users which are visible to us on zendesk
What problems is the product solving and how is that benefiting you?
Complain management
Help desk
Self service
Dashboard to keep track of issues
Links with jira
Help desk
Self service
Dashboard to keep track of issues
Links with jira
Highly Beneficial, Reliable Support Tool
What do you like best about the product?
I find Zendesk Support Suite very beneficial and useful. I appreciate the valuable insights it provides. The overall experience with the software is so good that I don't feel the need to use any other tools alongside it. Everything about it works well for my needs.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
n/a
I have been using Zendesk for more than 3 years now, I find it to be very user friendly.
What do you like best about the product?
1. It's user-friendly interface
2. Self explanatory
3. Management of internal and external queries
2. Self explanatory
3. Management of internal and external queries
What do you dislike about the product?
Nothing at the moment. But may be looking at improving it's functionalities as per the market trends.
What problems is the product solving and how is that benefiting you?
Auto closing tickets and integration with some of our internal apps.
Excellent choice for customer support
What do you like best about the product?
After using other similar platforms, I find the ease of use and customizability, as well as various app integration into ZenDesk one of the best, I enjoy working with this platform, everything is clear and structured, can keep track of my data well. Everything is easy to implement, I use it daily to provide customer support for multiple brands.
What do you dislike about the product?
So far everything has been great, I'd like to have more help centers available, but that's just on my plan.
What problems is the product solving and how is that benefiting you?
Makes communication with customers easier, I am able to see all the interaction history in one place, can integrate my own apps, i.e. the CRM, connect it to OpenAI or simply get apps form the marketplace.
Good Product, just wasnt in our price range
What do you like best about the product?
Its a great product for medium and large businesses, however smaller businesses it may fall outside of the price range for startups. Love all its features and its ease of use however and well definitely be back in the future.
What do you dislike about the product?
I do wish their was a better Small/Startup business solution that was priced accordingly. Most features worked great.
What problems is the product solving and how is that benefiting you?
Its a great ticketing system that tied into M365 well, and reported great.
Excellent 👌
What do you like best about the product?
Most helpful about Zendesk support suite is their customer support .
What do you dislike about the product?
I think they should make their suite annual prices more cheaper. So that many user are encouraged to use their service.
What problems is the product solving and how is that benefiting you?
I have a problem with delivery and they help me with proper guidance
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