Zendesk Suite
ZendeskReviews from AWS customer
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6,493 reviews
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Zendesk Explore
What do you like best about the product?
Zendesk has some powerful features for support. I like the UI because it was simple and easy to use.
What do you dislike about the product?
I did not like the support for the product that much. They were kind of slow.
What problems is the product solving and how is that benefiting you?
We used it primarily for analystics and measuring customer experience
Great tool for analyzing our quality of customer service
What do you like best about the product?
The interface is super clean and makes it easy to track our analytics and use that data to improve our customer service process.
What do you dislike about the product?
The price is a lot for a team our size.
What problems is the product solving and how is that benefiting you?
We're able to solve a lot of problems by being able to filter our data by a lot of different sub categories. We can also export our data into different software tools we use.
Recommendations to others considering the product:
I'd recommend it. Really easy to use, especially for less tech savvy people.
Zendesk
What do you like best about the product?
User friendly and I like the leaderboard.
What do you dislike about the product?
It’s expensive to add a lot of the features I want.
What problems is the product solving and how is that benefiting you?
All IT issues among users are tracked here.
By far my favorite support system for businesses and consumers.
What do you like best about the product?
I like how Zendesk can be integrated with Shopify. It makes it so easy because when a new ticket is created, it will give you all of the info such as the past order numbers, name, address, etc. Plus it’s also very easy to assign tickets to agents and keep track of overall tickets.
What do you dislike about the product?
I dislike how only a few agents are allowed on the lower/inexpensive rates.
What problems is the product solving and how is that benefiting you?
The ability to integrate orders, customer info and customer emails all in one place.
Create and follow client issues
What do you like best about the product?
Easy to interact with the client and track all information in one place. Auto email notification and difference btw internal and external user.
What do you dislike about the product?
Missing wide range of plugins to connect with.
What problems is the product solving and how is that benefiting you?
create client tickets on support.
best ticketing solution
What do you like best about the product?
User Experience of creating and submitting a ticket is so easy and intuitive. It also gives an easy way to respond to common requests with standard replies. It gives an option to make and receive calls directly in the application. Further allowing us to track and record calls for analysis.
What i most loiked is that you can automate interactions with telephone callers so that calls can be routed to the appropriate agents.
What i most loiked is that you can automate interactions with telephone callers so that calls can be routed to the appropriate agents.
What do you dislike about the product?
nothing really is that bad about this product. it does what it says, perfectly!
What problems is the product solving and how is that benefiting you?
We mainly used it for ticket and case management by the customers. we also used it to provide an online discussion functionality so customers can have conversations among each other. It streamline the process of ticket generation by allowing us to implement automated voice reply and call scripting.
Recommendations to others considering the product:
If you want the work done in the best way possible and want a sense of stability to rely on a product, then certainly zendesk should be your go to product.
zen desk review
What do you like best about the product?
I thought the user interface was super easy to use and well thought out. very robust plateform.
What do you dislike about the product?
I don’t like the way the software hasn’t been updated that much recently.
What problems is the product solving and how is that benefiting you?
we used it for IT service management and tickets
Zendesk review
What do you like best about the product?
This is a great customer support software. The flexibility and scaling to meet the needs of larger and smaller companies is great
What do you dislike about the product?
I don’t like the user interface as it was a little too simple and not enough options on screen
What problems is the product solving and how is that benefiting you?
We used this for our support and live chat for IT
Intuitive help support desk
What do you like best about the product?
The UI is very intuitive and the customer can easily log any support queries through Zendesk
What do you dislike about the product?
Not much. The responsiveness in a mobile can be a little fast though.
What problems is the product solving and how is that benefiting you?
Customer self service
Recommendations to others considering the product:
Keep going
Simple yes effective
What do you like best about the product?
It makes gathering the metrics for individual teams very simple and intuitive. I like how easy it was to pick up the program and how easy it is to master and manipulate to your teams individual needs.
What do you dislike about the product?
Realtime metrics are hard to pull and we have noticed a disconnect in the data and then the poll that we manually pull from the live queue. AHT is hard to pull and the report breaks sometimes but otherwise a smooth application
What problems is the product solving and how is that benefiting you?
Monitoring and driving agents to meet metrics and feel our eyes on them at all times so that they give their best to the queue and are more productive.
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