Zendesk Suite
ZendeskReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
6,474 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great product
What do you like best about the product?
Helpful and engaging customer support who goes above and beyond to assist. Easy user layout and answer bot.
What do you dislike about the product?
Scaling prices for larger teams and have ability to add more light agents at a lower price.
What problems is the product solving and how is that benefiting you?
Use for all of our support needs.
Great Customer Platform for Support
What do you like best about the product?
We love having our support articles easily available and simple to add or edit. The entire site is branded to our company which is wonderful as well. Option to host many types of content is great as well.
What do you dislike about the product?
Our customers don't use the ticket functionality. We'd love a simple workflow that would funnel them that way rather than to our emails or via phone call.
What problems is the product solving and how is that benefiting you?
Providing support to customers outside of office hours.
Recommendations to others considering the product:
Great tool with wide range of integrations.
Simple to use and does the job
What do you like best about the product?
The program is easy to use. Generates reports that are easy to follow and can be customized. Good for team communication.
What do you dislike about the product?
Would have liked the price point to be a little bit lower.
What problems is the product solving and how is that benefiting you?
This was used in a team of 10 and was sometimes hard to communicate all items on the schedule for the day. This made it much easier to use.
Zendesk has SO many user-friendly add-ins and fewature
What do you like best about the product?
I loved that build-it yourself reporting features. We had a person who could easily build reports for whatever we needed. searching through interactions was also easy and FAST
What do you dislike about the product?
Some of the reports that were out the box were not really useful.
What problems is the product solving and how is that benefiting you?
we were doing phonecalls, chat, and email support for customers. It was easy to manage a few tasks at once if needed
Recommendations to others considering the product:
It has a user-friendly interface and is highly customizable.
Amazing service!
What do you like best about the product?
This product flows so seamlessly and has rare slowdowns
What do you dislike about the product?
It can be difficult to learn at first but then it’s great!
What problems is the product solving and how is that benefiting you?
Having customers ask a question and having a software that allows it to be answered quickly is so helpful!
Excellent tool for helpdesk
What do you like best about the product?
Features to create filters and additional fields
What do you dislike about the product?
Pricing is on higher side, like to see community edition
What problems is the product solving and how is that benefiting you?
Help desk. We have reduced the emails and have good transperancy
Best user experience
What do you like best about the product?
I love the way the tickets are organized and allow us to interact
What do you dislike about the product?
Slow at times and pricing is on higher side
What problems is the product solving and how is that benefiting you?
Customer support
Zendesk is just OK
What do you like best about the product?
Zendesk is a rebust helpdesk ticketing system and is pretty easy to use. It doesnt have a great learning curve.
What do you dislike about the product?
It feels a bit sluggish at times and there are times when the service goes down.
What problems is the product solving and how is that benefiting you?
This was the main IT ticketing system in use by my company. It did the job in most areas and even helped to realize IT help desk goals by providing faster service to end users.
Great for support. Documentation not ideal for API based products
What do you like best about the product?
The workflow to manage tickets is great. Makes it very easy to assign and track. I also like how customizable it is with fields, response types, views, tiers, etc. Overall a great tool to manage support
What do you dislike about the product?
Reporting is too complex and convoluted. Makes it very hard to do simple things. Also the documentation is not ideal for API based companies as it's not made to display API calls in a clear way. We moved to readme for documentation
What problems is the product solving and how is that benefiting you?
Respond to client issues on a timely manner and handle the queue of issues appropriately so as to not drop any query
Easy to use
What do you like best about the product?
What I like best about Zendesk, is that it is an all in one company. Everything I needed from telecommunication, to email support and chat support, it is all here.
What do you dislike about the product?
Probably the biggest thing I disliked was the setting it up. But you have to do this with any software you use, and the support at Zendesk was great. I will also add that I am not a fan of the knowledge base support that they offer - I prefer one on one support assistance.
What problems is the product solving and how is that benefiting you?
Keeping our customer base organized. All communications in one location. It's a time saver and prevents he said/she said issues with customers who deal with different agents on multiple tickets.
Recommendations to others considering the product:
Give it a try if you are looking for support software or CRM, all in one. They have a free trial, so you have nothing to lose but time and valuable time is spent searching and deciding. Take the leap, get your feet wet.
showing 5,021 - 5,030