Zendesk Suite
ZendeskReviews from AWS customer
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Works great for customer ticketing software.
What do you like best about the product?
Has helped us maintain and organize customer requests. It has an easy interface to use.
What do you dislike about the product?
The software can slow down if there is a large amount of information to load in a case.
What problems is the product solving and how is that benefiting you?
Helping us to quickly address customers in a timely manner and stay organized. Our customers are happier becuase of this.
Recommendations to others considering the product:
If you want to become more organized and make your customers happy then it is great.
ZenDesk
What do you like best about the product?
The program makes it very easy to keep things in order/make sure nothing is missed and all customers are answered accordingly.
What do you dislike about the product?
Sometimes it is difficult to keep track of other open tickets if you are covering for someone.
What problems is the product solving and how is that benefiting you?
Zendesk Support very easy to keep things in order/make sure nothing is missed and all customers are answered accordingly.
Powerful helpful software
What do you like best about the product?
Being able to search for tickets by users so you can put all tickets by a particular contact into one ticket so you don't have to look up multiple tickets for the same customer , for the same issue they are inquiring about. Zendesk makes this so much simpler!
What do you dislike about the product?
Definitely the pricing is the biggest complaint, while I do have to say, Zendesk is worth the price if one can afford since the premium version does have some great, especially chat triggers so certain conditions can be specific if someone is stuck on a page for chat box to auto-launch. If you don't like the pricing of Zendesk, there is a free version but of course, it's limited.
What problems is the product solving and how is that benefiting you?
With real time communication with customers, Zendesk definitely helps support with making it much easier to reach out to customers.
Recommendations to others considering the product:
Zendesk premium pricing seems more suitable for larger companies, so if being a small business, I would recommend in trying out the free version first , as Zendesk does offer several different plans at which all are great, you just won't be able to to get all the benefits with the free version but in any case, Zendesk is well worth the price since it is a very efficient, excellent tool.
Zendesk offers great help desk support tools
What do you like best about the product?
Installation was a breeze and overall maintenance is minimal
What do you dislike about the product?
Documentation was lacking in some areas but overall good
What problems is the product solving and how is that benefiting you?
Helped us tools are a major bonus for any company
Recommendations to others considering the product:
Try it it's worth it trust me
Zendesk consolidates support chat
What do you like best about the product?
Easy real-time chat with support teams, ability to report escalations and reporting issues with the appropriate team.
What do you dislike about the product?
layout is not ideal and it can get confusing if the teams dont label correctly.
What problems is the product solving and how is that benefiting you?
Reporting issues, IT escalations and direct communication that negates email chains.
Recommendations to others considering the product:
Have support teams utilize it for much faster resolutions for individual issues that dont need to be reported to an entire email distro list.
Zendesk walks tall!
What do you like best about the product?
The detail paid to our, the customers, input
What do you dislike about the product?
Its a tad costly, but well worth it. Get it!
What problems is the product solving and how is that benefiting you?
Our in house help desk personnel have improved their skills 100% and are building on them.
Recommendations to others considering the product:
Great program, works intuitively with you, consistently bringing out the best .
Clean and user friendly!
What do you like best about the product?
Zendesk is an easy-to-use, dynamic, intuitive customer service tool that allows the use of macros to optimize messages to customers.
What do you dislike about the product?
really do love this product. The only thing to mention that could use improvement is the (seemingly) constant outages. There were some days where we would have to wait hours to get back in to the tool. I will say, though, customer support was always on top of it and super responsive.
What problems is the product solving and how is that benefiting you?
Tremendous scaling benefits. Adding more users is not just easy, but we have recourse to ensure that our teams can grow at their own paces without worrying if the software can keep up. Zendesk can absolutely keep it; it does not even flinch
Zendesk support
What do you like best about the product?
Management solution offering customizable tools to build customer service portal.
What do you dislike about the product?
Needs to have notifications every time you are consuming the time of a ticke
What problems is the product solving and how is that benefiting you?
Zendesk’s online customer portal helps support agents to keep track of tickets raised and their status.
It needs a lot of work
What do you like best about the product?
I liked that Zendesk usually accomplished what we needed it to, but it constantly crashed or malfunctioned, slowing my team and impeding their stats
What do you dislike about the product?
It constantly crashed or malfunctioned, slowing my team and impeding their stats
What problems is the product solving and how is that benefiting you?
We used zen desk to reply to tickets and to call couriers, customers, merchants, and internal communication about CX/PM/MX related content
Recommendations to others considering the product:
If you do implement zen desk, please ensure that you are communicating with their team about size of company, expected same time usage, etc.
Easy to Use
What do you like best about the product?
Ticket management, assigning tickets and predefined responses
What do you dislike about the product?
Not very modern UI,
Needs more features.
Needs more features.
What problems is the product solving and how is that benefiting you?
Helpdesk users ticket management.
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