Zendesk Suite
ZendeskReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
6,474 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Fast and easy!
What do you like best about the product?
Every time I use this I always get the fastest help and it hardly ever disconnects like others .
What do you dislike about the product?
The only thing is wait. Or when it disconnects .
What problems is the product solving and how is that benefiting you?
Benefits are fast and reliable and they don’t give you issues .
Convenient customer care support
What do you like best about the product?
Easy to install. Clear interface. User friendly. Self explanatory.
What do you dislike about the product?
Crashes sometimes. Frequent updates are needed. Sometimes delayed in operations
What problems is the product solving and how is that benefiting you?
Better communication among school and college students. Very productive
Recommendations to others considering the product:
User friendly. Good front-desk.
Super helpful to manage customer inquiries
What do you like best about the product?
I like that Zendesk keeps my workflow organized managing the emails that come through our help email.
What do you dislike about the product?
There is a lot of Zendesk to learn, but it is a great platform.
What problems is the product solving and how is that benefiting you?
Streamlining our conversations with the important people of our business--our customers.
Recommendations to others considering the product:
There is a lot to learn from Zendesk to help deliver better customer service.
Zendesk helps your team group effort to provide best support
What do you like best about the product?
I love that we assign tickets to team mates and also get to see each others tickets.
What do you dislike about the product?
Pending tickets sometimes end up falling through the cracks.
What problems is the product solving and how is that benefiting you?
It keeps the customer and the staff working on solving an issue all on the same page.
Recommendations to others considering the product:
Great product and helps managing tasks with a big team especially one that is not all in the same office.
Excellent Tool
What do you like best about the product?
It just does the basics very well. Easy way of keeping track of tickets.
What do you dislike about the product?
Nothing at all - Zendesk does exactly what is promised.
What problems is the product solving and how is that benefiting you?
A better method of managing customer support tickets and responses.
Good for small businesses
What do you like best about the product?
Zendesk is an easy to use support platform that is customizable with a lot of functionality, combined with a straightforward user interface.
What do you dislike about the product?
I wish the API had slightly better documentation to help with integration support.
What problems is the product solving and how is that benefiting you?
We use Zendesk internally and externally to customer support issue tracking and resolution. Zendesk provides basic analytics which helps us make more informed business decisions.
Recommendations to others considering the product:
Zendesk has a low barrier to entry, and can be a powerful tool if your company requires a support solution. Its easier to setup than many other ticketing systems, but can be more limited in some regards.
Very awesone tool
What do you like best about the product?
Very awesone tool. Easy to customise to meet your needs. Has the features Salesforce is missing. Love the scrolling announcements and alerts. Custom workflow make routing cases seamless. There are some basic functionalities missing from the end user experience I believe could enhance the overall experience. Very fast. I am not experiencing any lags or issues loading the app though there's a lot of data inside the app
What do you dislike about the product?
You have to be a little bit techy on exploring the use of the app
What problems is the product solving and how is that benefiting you?
none
Recommendations to others considering the product:
None
Probably the best tool on the market but much left to be desired.
What do you like best about the product?
It's flexible, extensible, and probably the best enterprise solution out there.
What do you dislike about the product?
Filtering of spam emails. There help support bot needs work surfacing the correct answers to questions asked by prospects and customers. When sales dept forwards an email into support because its a support related customer question the email sender is disconnected from an account and references the Sales rep as the inbound sender. It just messes up email to account tracking and it's extra busy work to fix. I would be willing to try a different tool if it met our needs and I was easy to setup.
What problems is the product solving and how is that benefiting you?
Centralizes support requests, for the most part.
Recommendations to others considering the product:
Take into consideration developer resources. The tool is more powerful if an engineer can build things to customize your reps workflow.
Great support suite
What do you like best about the product?
I love Zendesk! We run a small hardware company and it's great for tracking interactions, tickets and the customization features are super great. The reporting details are awesome.
What do you dislike about the product?
I really dislike the dashboards/explore feature. It is really hard to learn. Why can't I make an easy to use dashboard without having to chose all these metrics?
What problems is the product solving and how is that benefiting you?
We are actively able to track interactions, provide feedback to agents where necessary, and gain a better insight as to how our customers are feeling about our products and customer service.
Decent program for an okay price
What do you like best about the product?
The program does what it needs to and that's about it. It does however have a great scalable options that are convenient for growing companies. Also, the 'keeping everything in one place' is nice. The chat feature is obviously what this program is mainly used for. There are dozens if not hundreds of these types of support chats online but this company makes for a well stream lined platform that works well even on mobile.
What do you dislike about the product?
The wait times for the Zendesk Support hotline seemed a bit long for a company dedicated to support. I wouldn't recommend trying to get a problem solved quick. Its an unfortunate truth. The issue with this company for me is that things come in packages mainly. However, the packages support a variety of options that I personally find necessary for the most part.
What problems is the product solving and how is that benefiting you?
We used this program primarily for ticket forms set ups, filing and storage for customer complaints and suggestions. We occasionally used the multilingual options when necessary but it was rare, not sure if it was necessary.
Recommendations to others considering the product:
I would highly recommend this product if you NEED their wide range of support features such as SLA reviews, multilingual support (for international businesses) or channel integration. If you need simpler features there are much cheaper options.
showing 5,031 - 5,040