Zendesk Suite
ZendeskReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
6,492 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Zendesk Support is helpful
What do you like best about the product?
I like the fact that it helps us relay messages to get assistancae with tickets and issues
What do you dislike about the product?
I dislike the respons time sometimes because it takes to long to receive a reply
What problems is the product solving and how is that benefiting you?
I resolve help tickets. It keeps my tickets organized and stored securely
Customer service tool
What do you like best about the product?
That I can assign the tickets too diffent teams
What do you dislike about the product?
I find adding graphics to the signiture is really hard
What problems is the product solving and how is that benefiting you?
Helps us to act within. Sla for our customer service and fraud teams
Recommendations to others considering the product:
Use it for customer service you can’t go wrong
Zen desk review
What do you like best about the product?
Maintaining history is easy. Searching is easy using various filters.
What do you dislike about the product?
Wish I could pull various reports using this app. The reporting feature is limited.
What problems is the product solving and how is that benefiting you?
Client support tickets
Great product
What do you like best about the product?
Helpful and engaging customer support who goes above and beyond to assist. Easy user layout and answer bot.
What do you dislike about the product?
Scaling prices for larger teams and have ability to add more light agents at a lower price.
What problems is the product solving and how is that benefiting you?
Use for all of our support needs.
Great Customer Platform for Support
What do you like best about the product?
We love having our support articles easily available and simple to add or edit. The entire site is branded to our company which is wonderful as well. Option to host many types of content is great as well.
What do you dislike about the product?
Our customers don't use the ticket functionality. We'd love a simple workflow that would funnel them that way rather than to our emails or via phone call.
What problems is the product solving and how is that benefiting you?
Providing support to customers outside of office hours.
Recommendations to others considering the product:
Great tool with wide range of integrations.
Simple to use and does the job
What do you like best about the product?
The program is easy to use. Generates reports that are easy to follow and can be customized. Good for team communication.
What do you dislike about the product?
Would have liked the price point to be a little bit lower.
What problems is the product solving and how is that benefiting you?
This was used in a team of 10 and was sometimes hard to communicate all items on the schedule for the day. This made it much easier to use.
Zendesk has SO many user-friendly add-ins and fewature
What do you like best about the product?
I loved that build-it yourself reporting features. We had a person who could easily build reports for whatever we needed. searching through interactions was also easy and FAST
What do you dislike about the product?
Some of the reports that were out the box were not really useful.
What problems is the product solving and how is that benefiting you?
we were doing phonecalls, chat, and email support for customers. It was easy to manage a few tasks at once if needed
Recommendations to others considering the product:
It has a user-friendly interface and is highly customizable.
Amazing service!
What do you like best about the product?
This product flows so seamlessly and has rare slowdowns
What do you dislike about the product?
It can be difficult to learn at first but then it’s great!
What problems is the product solving and how is that benefiting you?
Having customers ask a question and having a software that allows it to be answered quickly is so helpful!
Excellent tool for helpdesk
What do you like best about the product?
Features to create filters and additional fields
What do you dislike about the product?
Pricing is on higher side, like to see community edition
What problems is the product solving and how is that benefiting you?
Help desk. We have reduced the emails and have good transperancy
Best user experience
What do you like best about the product?
I love the way the tickets are organized and allow us to interact
What do you dislike about the product?
Slow at times and pricing is on higher side
What problems is the product solving and how is that benefiting you?
Customer support
showing 5,031 - 5,040