Zendesk Suite
ZendeskReviews from AWS customer
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Support Team's Dream
What do you like best about the product?
The best part of using zendesk is how user friendly the experience is!
What do you dislike about the product?
Nothing really, most of the time it makes workflow easy so no complaints here!
What problems is the product solving and how is that benefiting you?
This helps keep record of support request from those customers that always ask the same question. We can simply refer them to a ticket number if they ask the same thing again.
Recommendations to others considering the product:
Always do your research but I can say this product is what you are looking for in terms of a ticket system.
Zen desk Vibes
What do you like best about the product?
Zen desk is cool and yet accessible to al Cumpters Technicians and It
What do you dislike about the product?
It can run slow at times but other than that. It is cool.
What problems is the product solving and how is that benefiting you?
The clarity , classification in a secretive way other non computer people are not used to.
Recommendations to others considering the product:
It’s convenient and smooth!
Not the freshest UI but gets the job done
What do you like best about the product?
There was very little Zendesk couldn't do.
It allowed my team to answer upwards of 4000 tickets a month and gave the team transparency to see others work for training and quality assurance.
It allowed my team to answer upwards of 4000 tickets a month and gave the team transparency to see others work for training and quality assurance.
What do you dislike about the product?
Biggest issue was the lack of notifications. On slower days we'd get only a few emails an hour and it was a bit frustrating having to refresh the page to check. This also allowed for teamates to easily forget and let an hour go by without checking.
What problems is the product solving and how is that benefiting you?
We were solving commutes with micro transit solutions.
Zendesk: Best customer service you can have in front of you
What do you like best about the product?
Zendesk as a tool does what it is supposed to do, and it does it well. We used Support + Guide products, for ticketing for our e-learning business, and also for our Self-Serve support (knowledgebase). It is full-featured and comprehensive. As far as support rep work goes, it's simple, to the point, and it integrates well with any tool because it is such a large company. It is designed for an enterprise company.
What do you dislike about the product?
Because it is so full-featured, it can be years' work to get everything set as you need, and they provide little to no assistance. Some of the basic settings are so deep and so spread out, you'll spend hours reading through Help articles to understand how to customize your ticket form. It is NOT small-business friendly, it is really meant for large companies with someone dedicated to maintaining this software.
What problems is the product solving and how is that benefiting you?
What business problems are you solving with the product? What benefits have you realized?
I'm not currently solving any problems with zendesk and i think that in the time that I use it I will not, the most marked benefit is that 3 years from now, my sales have been increasing by 25% thanks to the fact that the client feels safe and cared for when he asks about anything, that is the thing that attracts the most customers.
I'm not currently solving any problems with zendesk and i think that in the time that I use it I will not, the most marked benefit is that 3 years from now, my sales have been increasing by 25% thanks to the fact that the client feels safe and cared for when he asks about anything, that is the thing that attracts the most customers.
Recommendations to others considering the product:
There are similar products; but i reccomend Zendesk because it is one of the best things that the internet can offer, it is what people wants; 24/7 assistance, quality support, Great interface and a good price for it.
Feedback
What do you like best about the product?
Ovarall thr software is use. It has sufficient integrations
What do you dislike about the product?
It is not just lack of automation but long term awareness
What problems is the product solving and how is that benefiting you?
Customer resolution
Positive
What do you like best about the product?
Efficiency and ease of use for customers
What do you dislike about the product?
There is nothing I dislike about zendesk
What problems is the product solving and how is that benefiting you?
Customer Service and speed of response
Recommendations to others considering the product:
Use it
Easy way to track issues
What do you like best about the product?
Easy way to keep track and tag tickets. Easy enough to search past tickets, and great way to help make data driven business decisions based on customer contact.
What do you dislike about the product?
Analytics/reporting could use major work. The fact that you cannot forward a ticket to an email address without jumping through hoops is truly baffling.
What problems is the product solving and how is that benefiting you?
Tracking support tickets in a manageable manner.
Best software
What do you like best about the product?
I used ZenDesk for CS/ tech support, it’s so easy and helpful and make tickets answers fast and clear
What do you dislike about the product?
The time count down every time you open new ticket and sometimes the server cut off but that happens few times
What problems is the product solving and how is that benefiting you?
VPN company, it’s so much helpful for my position and communication
Zendesk Chat a friendly tool for support your customers
What do you like best about the product?
I like it because it is a simple tool that allows us to easily help our clients with just a chat. Our support team is also much more efficient because using a keyboard is faster than a telephone call.Technically the application is simple for the user who contacts the support since it is only a chat but the support dashboard is very powerful and allows us to configure a lot of options, such as automatic response bots, look at statistics or check the system in real time
Zendesk Chat is also great because:
- It allows to organize the structure of your support team in departments so that the management is more agile and tasks are shared among the team
- You can block certain chat users to avoid spam or misuse
- The application is very simple but perfectly fulfills its purpose
- You can also check the registration of user visits to your website through Zendesk Chat
Zendesk Chat is also great because:
- It allows to organize the structure of your support team in departments so that the management is more agile and tasks are shared among the team
- You can block certain chat users to avoid spam or misuse
- The application is very simple but perfectly fulfills its purpose
- You can also check the registration of user visits to your website through Zendesk Chat
What do you dislike about the product?
The application is not very big to have significant disadvantages but to say some it could be that, for example, when a user contacts with support does not say in which page is currently, if it could be used to assign this user to the most indicated department.
What problems is the product solving and how is that benefiting you?
Previously we used phone support but we understood that customers do not want to call by phone to solve doubts that simply need a short phrase or simply do not want to use the phone.
Recommendations to others considering the product:
I recommend Zendesk Chat if you are looking to provide support to your users in a simple way but that works well and at a fair price.
Zendesk is incredible for small teams managing many customers
What do you like best about the product?
It is used by our customer support team and it helps us address customer needs in a timely manner. We can engage with our customer from any point in the buyer journey as well as with post-purchase support needs. We love Zendesk. We use Zendesk as our customer support Hub.
What do you dislike about the product?
They tend to move slowly to integrate new options to the API but overall are pretty responsive.
Understanding the API is a far less used part of their platform as a whole.
We were grandfathered into the unlimited light agents.. but I think that access has been limited as of today.
Understanding the API is a far less used part of their platform as a whole.
We were grandfathered into the unlimited light agents.. but I think that access has been limited as of today.
What problems is the product solving and how is that benefiting you?
Helping customer support. it's so difficult without an help
Recommendations to others considering the product:
buy it, it's nice. trust me
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